Customer Service Representative

Rahsheda Daniels

*** **** *****, ***** *****, PA 19454 . 215-***-****

Qualifications Summary

Administrative Support professional experienced working in fast-paced

environments demanding strong organizational, technical, and interpersonal

skills. Exceptional versatility and adaptability; committed to superior

customer service. A positive, outgoing, and enthusiastic personality.

Confident and friendly in interactions with individuals at all levels.

Dedication and drive as a hard-working individual; able to manage multiple

tasks effectively in a pressured environment. Capabilities include:

Customer Service & General Accounting Telephone Reception

Relations

Word Processing Filing & Data Archiving Office Equipment Operation

Experience Highlights

Mail Handling

Batched and sorted a large volume of mail to be distributed to customers,

working with sorting / batching / stamping equipment. Process mailing labels

for shipment. Delivered interoffice mail.

Unloaded and process outbound bulk packages in excess of 20,000 pieces with a

small team.

Handled requisite paper-work for change of address and post office box

rentals.

Customer Service

Answered inbound calls in support of customer needs. Conveyed in a reassuring

manner step by step instructions to resolve application issues. Reviewed and

issued audits on account information and processes.

Provided public relations & trash services to customers by responding to

concerns and complaints. Ensure safety and security of customers. Promote

enthusiasm.

Responsible for all aspect of customer satisfaction including timely and

accurate generation of orders for blood products; accurate and comprehensive

communication and prompt follow-up on all requests for products, services,

delivery commitment(s) and information

Administrative Support

Performed administrative and secretarial support functions for the advertising

and printing department of a large automotive parts and service chain. Managed

multiple priorities and projects.

Prepared extensive correspondence and written communication. Organizing

incoming and outgoing mail, managing the office filing system and performing

light general accounting duties. Responsible entering departmental bills and

invoices. Process purchase orders and daily receipts.

Provided administrative support to upper management via tracking of store

shipments drafting all official company correspondence. Performed queries in

multiple databases.

Responsible for delivery of promotional signs.

Collaborations Specialist

Provided a world class customer experience with every transaction

Encompasses the end-to-end management of multimedia conferences (video, audio,

web, streaming, etc.) from conference reservation to technical support

Responsible for the facilitation and execution of all customer conferencing

requests.

Employment History

SECURITY AND SERVICES PERSONNEL, Comcast Spectacor, Philadelphia, PA (10/03 -

05/06)

ASSISTANT DEPARTMENTAL COORDINATOR, PepBoys Corporate, Philadelphia, PA

(10/99 - 12/05)

MAIL HANDLER, USPS Bulk Center, Philadelphia, PA (12/01 - 01/02)

CUSTOMER SERVICE REPRESENTATIVE, PepBoys Corporate, Philadelphia, PA (10/99 -

10/00)

COLLABORATIONS SPECIALIST, Wire One Communications, King of Prussia, PA

(12/05-7/06)

CUSTOMER SERVICE REPRESENTATIVE, Waste Management, Langhorne, PA (3/07-8/08)

ORDER MANAGEMENT REPRESENTATIVE, Amercian Red Cross, Philadelphia, PA

(8/08-current)

Education and Training

Community College of Philadelphia

Enrolled in Associate's Degree program, major in Computer Information

Systems, degree expected 05/10

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