Customer Service Sales
Resume:
Cynthia Worrell
*** ****** **. ********** ** ****9
abh4ur@r.postjobfree.com
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Objective: My goal is to add value to an organization that can use a
hard-working and reliable individual who offers energy and
versatile skills in a work enviroment.
Experience: Thompson Automotive
Secretary/ Receptionist
Greenville, SC
January 10 to Present
-As a part of my daily responsibilties my duties included
customer service by telephone, as well as in person
consultations pertaining to clients personal vehicle.
-Other important task included completing vehicle repair
orders.
-I was also responsible for ordering and tendering
company invoices for materials purchased.
-Vehicle pick ups for repairs was also task of mine
completed.
Teletech
Customer Service Rep. Billing Dual Agent
Greenville, SC
July 06 to july 09
-Confering with customerss by telephone on a daily basis
was one of my main task and responsilbilties, this was done
to provide information about products and services, taken
material orders or possiblie cancelling an account.
-Resolving customers' service or billing complaints by
performing activities such as exchanging merchandise,
refunding money, or adjusting bills was also main
priority.
-As a part of phone ediquet customer service my obligation
to respond to customers claim notifications, contacting
customers of unresolved issues was also performed.
-Calculating and quoting charges for services, complete
contract forms, prepare change of address records, and
issue service discontinuance orders were all as well daily
tasks that I have completed.
BBV
Manager
Greenville, SC
October 04 to july 06
-Overseeing regional and local sales, and managing shifts
was my over all duty.
-Monitoring customer perferences to determine focus of sale
efforts, was also a priority.
-Confering or consulting with department headss to plan
advertising service and to secure information equipment and
specifications.
-Directed and coordinated activities involving sales of
manufactured products, services, commodities or other
subjects of sale.
Au Bon Pain
Customer Service Rep.
Manhattan, NY
April 04 to September 04
-Entrusted to be accounted to for finacial transaction during
business hours.
-Answering customers questions, and provided information
on procedured or policies.
-Also providing hostess services for catered and charity
events.
-Other responsibidlties included store upsdkeep and
appearance to the public.
Harris Housedhold
Childcare Provider
Jamaica, NY
April 03 to January 04
-Supported children's emotional and social development,
encouraging understanding of others and positive self-
concepts.
-Read to children and taught them simple painting, drawing,
handcrafts, and songs.
-Kept records on indiviual children, including daily
observations and information about activities, meals served,
and medications administrated.
-Instructed children in health and personal habits, such as
eating, resting, and toilet habits.
Hiv and Aids Techhnical intervention
Peer Educator
Brooklyn, NY
September 02 to january 03
-Participated in teen drug/ intervention program; educating
small groups concerning a variety of social issues including
self-esteem and conflict resolution.
-Prepared and distributed health education materials,
including reports, bullentins, and visual aids such as films,
videotapes, photographs, and posters.
-Planned, organized, and implanted educational and
recreational activities.
-Also visited hospices as a volunteer to create and inform
children about peer pressure along with pressures of today's
society.
Local Develoment Cooperation
Office Assistant
Brooklyn, NY
June 00 to August 00
-Documented client information in a more condensed and
clear filing system.
-Preformed directory assistance with multi-line phone and
directed calls.
-Faxed and photocopied office correspondence and
documents.
-Assisted in promoting company production by volunteering
at community events.
Education: Greenville Tech. Buck Mickel Center
Greenville, SC
2010
-Certificated in completion of Nursing Assistance
Jobs for Youth
Brooklyn, NY
2004
-General equivalency diploma
Brooklyn Research Center
Brooklyn, NY
2004
-Completed job readiness course
Relevant course work
-Interviewing strategies; resume writing; stress
management; communication protocal; and job retention;
and conflict resolution.
References: Available upon request.
Contact this candidate