Customer Service Representative

SM M

SHTAURUS M. MART I N

**** * **** * *., PORT G IBSON, MS 39150

769-***-**** shaimar *****@***.***

Qualification H ighlights:

Seeks Receptionist position where utilizing my customer service and management experience can be effective.

Over five years of customer service experience in different environments fine tuned my ability to becoming self

motivated. Managing 16 employees in a fast past company gave me the necessary tools needed to deal with high

p ressure situations.

Accomplishments:

• Responded promptly to customers request from Dillard’s client, advising on budgeting and ensuring client

satisfaction.

• Supported office support for 16 employees; developed substantial ability to prioritize duties and service to

l arge numbers of people in high-pressure environment.

• Complied and prepared crucial data, independently and with little supervision – developing strong self-

management skills.

• Resolved issues after hours and on weekends, meeting challenges with commitment.

Job H istory:

Retail Associate, Dillard’s, Vicksburg, MS, 2007-2008

Customer Service Representative, Hertz Car Rental, Kenner, LA 2007

Assembly Operator, Stewart & Stevenson, Sealy, TX 2005-2006

Customer Service Representative, Men’s Warehouse, Houston, TX 2004-2005

Central Jackson Auto Sales, Jackson, MS 2002-2004

Education:

• Claiborne County Vocational Complex, Port Gibson, MS, Phlebotomy Technician Certificate, 2010

• Alcorn State University, Lorman, MS, Criminal Justice (criminal psychology) 2010-present

• Port Gibson H igh School, Port Gibson, MS, diploma, 1995

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