Troy Kellogg

**** ***** **** 585-***-****

Spencerport, NY 14559 abh4tj@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

Golf Management and Hospitality graduate intent to build upon related

education, background, and prior customer service experience. Outgoing,

personable professional with high comfort level in the areas of leadership,

operations management, and communications. Impeccable work ethic that won

respect of the most demanding customers. Tow truck driving and auto service

shop background that demonstrates reliability, composure under pressure,

and commitment to safety. PC and Mac proficient. CPR and First Aid trained.

Key strengths include:

Golf Rules & Principles Golf Instruction (Group/Individual)

Front-of-House Restaurant Operations Resort and Hotel Industry Coursework

Performance Management Staff Supervision

Safety Conscious Customer Service & Communications

GOLF MANAGEMENT / HOSPITALITY EXPERIENCE

Earned AAS Hospitality degree with emphasis on Golf Management as a means

to parlay a service-related career background with a passion for the game

of golf. Excelled in field placements demanding a grasp on leadership

concepts, hospitality/resort basics, and the ability to multitask in fast-

paced situations.

Outside Operations Supvr. Cobble Stone Creek Country Club April to

October 2008

Campus Restaurant Manager MCC Reflections Rest. (Week-long Placement)

2008

Delivered member services as a part of country club management team: golf

club repair, turf upkeep, pro shop merchandising, golf lessons and rule

clarification.

Earned praise and gratitude from club members, and became a frequently

requested service provider to management, members, and Club Pro.

Led a group of 12 employees providing an array of services to private club

members; oversaw bag room scheduling, performance management, and team

assignments.

Managed club- and member-owned equipment on course and within practice

area, including clubs, bags, balls, and golf carts; cleaned, transported

and stored all equipment.

Addressed any member issues related to golfing experience and member

services; employed creative problem solving and negotiation skills to

maintain impeccable standards of service.

Collaborated with club's Golf Pro and Assistant Golf Pro to continually

improve services and meet member needs.

Successfully managed Monroe Community College's Reflections restaurant as a

one-week assignment, a function that called for daily front-of-house

supervision of a full service operation.

Achieved excellent marks in all key and secondary areas: staff management,

bus/wait staff placement, order taking, point of sale system, time

management, and customer feedback.

Collaborated with culinary program students to devise menus.

Troy Kellogg

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ADDITIONAL PROFESSIONAL EXPERIENCE

Diverse leadership and support roles in the Rochester-area automobile

towing industry, including startup and ownership of a multi-vehicle

service, growth management of a small shop, and extensive tow truck driving

for New York State contractors and private businesses.

H.E.L.P. Truck Driver East Ave Auto November 2008 to Present

H.E.L.P. Truck Driver First Transit 2004 to 2008

Tow Truck Operator Farmington Service 2003 to 2004

Owner/Operator Anytime, Anywhere Towing 2003

Towing Manager Nakis Autocare 1998 to 2003

Patrol Rochester-area highways to assist and maintain safety of stranded

motorists; administer services that include towing, tire changes, jump

starts, and fuel delivery.

Won 2007 Safety Award given annually by New York State Thruway Authority.

Provide traffic control and assist with highway cleanup at

accident/disabled vehicle scenes as a supportive measure for New York State

Police.

Answer tow calls dispatched by New York State Thruway Authority and various

auto clubs (Allstate, AAA, etc.); follow safety standards in protocol and

equipment operation.

Maintain assigned vehicle; initiate needed preventative maintenance and

repair.

Perform repair shop operations management and support functions: customer

service, telephone management, cash/receipt handling; end-of-day account

reconciliations.

Developed a small operation into a full service shop and towing operation

with four trucks.

Managed a three-person staff: hired, trained, and scheduled employees.

Oversaw billing and scheduling in conjunction with auto club contracts.

Attended auto service trade shows to enhance company's presence among

industry colleagues; resulted in winning additional relationships with

towing clubs.

RELATED INTERESTS

US Golf Association Member

Saturday Golf Association Member (Finger Lakes regional touring club, 22

courses)

Achieved 63rd out of 111 golfers on 2010 Money List; won twice at flight

level.

EDUCATION

Monroe Community College; Rochester, New York

Associate of Applied Science in Hospitality Management with Golf

Management, 2008

Exemplary Student Award in Academic Program ~ Dean's List

MILITARY

United States Navy

1993 to 1999, Inactive Reservist ~ 1991 to 1993, Active Duty

Plane Captain of the Month (1992)

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