IT Service Delivery Manager

SEAN PERRY

***** ******** ****** ***** *******, North Carolina 28027 704-***-****

abh4t9@r.postjobfree.com www.linkedin.com/in/seangperry

Information Technology Leadership Business Value Creation Planning Excellence

Adaptable, self-starting business leader with expertise in strategic planning, project management and a record of

success building and leading global teams that lower costs and improve business results. Excels in collaborative

environments as well as leadership roles. Possesses a passion and strong drive for results which transforms into an

ability to excel in autonomous, high-pressure, and performance driven environments.

Combines 10+ years of strong IT infrastructure experience with expertise in IT planning and tactical

operational leadership to drive dramatic enhancements to performance and maximize IT investment value.

Applies business problem solving strategies and consulting skills to implement cost savings,

standardization and efficiencies improvements. Excels at building peak-performing teams and effectively

achieving cross-functional business objectives.

Utilizes ITIL Service methodologies, strong leadership and organizational skills to provide end-to-end

service delivery, strategic direction to staff to reach critical operational objectives and deliver client-focused

solutions and satisfaction.

CORE COMPETENCIES

IT Delivery Manager Project Management Governance Strategic Planning IT Finance SLAs / OLAs

Software Development Lifecycle Stakeholder Engagement Communication Matrix Team Managment

Impact & Influence ITIL DMAIC / DMADV Outsourced & Offshored Vendor Management

PROFESSIONAL EXPERIENCE

CLARIANT AG, Charlotte, NC 6/2008 – Present

An $8B global leader in specialty chemicals based in Switzerland with 18,000 users in 200 locations. Clariant products and

services are grouped into four business areas: Care Chemicals, Catalysis & Energy, Natural Resources, and Plastics & Coating.

GLOBAL SOLUTIONS MANAGER

Improve global business strategic capabilities, lower operational costs, establish policies and expertly execute

through programs, projects and matrix teams for assigned assets totaling over $10M in datacenter and sites

worldwide. Assess needs, create vision, create plan, build team and measure performance of assigned global

infrastructure platform. Ensure compliance as part of the global Service Management Process Governance team for

Requests Fulfillment, Incident and Change management ITIL processes.

Transformed global infrastructure operations into managed services using ITIL and ITSM best practices.

Drove hybrid cloud vision for global infrastructure that improves business capabilities and product margin.

Developed and documented standards and processes resulting in lowered major outages by 70%.

Transitioned and managed outsourced global technology services to vendor partners; (T-Systems and HCL).

Saved $2.1 million annually over 3 years by implementing server technologies standards and processes.

RICOH, Charlotte, NC 2/2007 – 4/2008

An $18B Japan based global technology company specializing in office imaging equipment, production print solutions, document

management systems, and IT services.

MANAGED IT SERVICES SALES ENGINEER

Collaborated with 15 sales representatives and developed new business in digital software, hardware, and network

services sales. Ensured the delivery of all technical solutions sold.

SEAN PERRY Page 2

Recognized for delivering leading edge solutions that consistent meet complex business requirements.

Led projects, with budgets as high as $5M, through planning, budgeting, requirements gathering, design and

implementation activities.

GN DIMENSIONS GMBH, Günzburg, Germany 3/2005 – 5/2006

A startup German technology consulting company specializing in providing technology solutions to dental offices. Worked while

studying German language abroad.

CONSULTANT

Planned, developed, and implemented new technology solutions. Supported, monitored, tested, and performed

troubleshooting on hardware and software problems.

Implemented projects that supported sales productivity and resulted in a 300% increase of revenue.

Achieved zero % outage interruptions of production systems.

Streamlined Information Technology department by separating support tasks, creating new leadership positions

and implementing best practices.

INFOVISION, INC., Charlotte, NC 2/1999 – 2/2005

A southeast regional technology consulting company that serviced healthcare, non-profit, distribution, and manufacturing clients

and supported developer services, infrastructure technologies and managed IT services. The Great Plains business was acquired

and the company was disbanded.

DIRECTOR OF INFRASTRUCTURE CONSULTING SERVICES

Established business strategy as key member of executive committee. Drove infrastructure consulting business

growth with 8 infrastructure consultants.

Elevated project profitability 20% by instituting project management best practice methodologies.

Established key relationships with vendors and suppliers to leverage profitable pricing and buyer power for

technology hardware and services.

GLOBAL PROGRAM / PROJECT EXAMPLES

VMware evaluation and global implementation • Server (2003, 2008, 2012) operating systems upgrades

EMC Avamar Backup solution evaluation and global implementation • Standardization projects (Server hardware,

storage, operational processes and documentation) • Server patching • Datacenter SQL consolidation • Datacenter,

client and server operations acquisitions and divestitures • Active Directory Optimization

TECHNICAL EXPIEREINCE

Microsoft Exchange • Microsoft Server Operating Systems • Active Directory • VMware • Antivirus • SAN / NAS

Microsoft SCOM • Microsoft SCCM • Server patching • Microsoft SQL • Routers / Switches • Firewalls

PROFESSIONAL TRAININGS & CERTIFICATIONS

Lean Six Sigma Yellow Belt Training PMI Project Manager Professional (PMP)

PRINCE2 Registered Practitioner Information Technology Infrastructure Library (ITIL) V3 Foundation

ITIL Intermediate Level Service Lifecycle (Service Strategy, Service Design) German Language

EDUCATION

Master of Business Administration, Global Business (2003)

University of North Carolina Charlotte, Charlotte, NC

Bachelor of Science, Electrical Engineering (1997)

University of North Carolina Charlotte, Charlotte, NC

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