Sales Customer Service

JASON D. WEBER

*** ****** *** ******* *****, CA *0277

415-***-**** ~ *****.******@*****.***

PROFESSIONAL SUMMARY

. Experienced Sales Support Manager with a track record of building key

client relationships.

. Skilled and experienced collaborating with sales channels meeting and

exceeding sales goals and objectives; and focusing on customer

satisfaction and retention.

. Natural talent for team building and motivating sales and customer

service staffs to high levels of achievement.

. Results oriented with an absolute integrity and dedication to win-win

solutions.

. Developed a new outsourcing division that increased company-wide sales

and profits.

. Established processes that significantly decreased order entry errors and

merchandise returns.

. Received "Top Revenue Growth" sales award.

. Successfully trained a team of customer service representatives to

perform inside sales functions and increase revenue.

. Advanced knowledge of networking and configuration of office equipment.

. Skilled in Microsoft Office Suite/Adobe Photoshop.

PROFESSIONAL EXPERIENCE

C2 REPROGRAPHICS, Costa Mesa, CA 6/08 -

9/10

On Site Solutions Manager

. Developed and ran a new highly profitable division implementing standard

operating practices, sales targets, and key performance indicators.

. Trained and managed Business Development Managers in successfully selling

new offerings.

. Identified and prospected potential clients.

. Created and presented all proposals to potential clients, and lead all

equipment demonstrations.

. Coordinated and oversaw delivery, installation and training of all

products sold.

. Provided ongoing maintenance and support for equipment and software in

the field.

. Monitored and maintained in-house and off site inventories.

. Reviewed and approved all billing for division.

DIETERICH-POST COMPANY, Monterey Park & Emeryville, CA 6/07 -

6/08

Sales Support Manager (6/07 - 6/08)

. Managed and coached team of customer service representatives to provide

quality service to clients as well as support to outside sales staff.

. Interviewed, hired and trained new staff. Trained inside staff to perform

outbound sales calls to prospects.

. Established and implemented process for coordination, delivery, and

installation of all new equipment placements

. Aggregated and reviewed all weekly sales and call reports.

. Worked directly with VP of Sales to identify new product and service

offerings.

. Lead all equipment demonstrations.

. Assisted in all installations and training of equipment sold.

. Provided on site software support to clients.

Territory Manager (5/99 - 6/07)

. Established company-wide marketing programs to identify new prospects

within a specified territory.

. Responsible for all aspects of running a remote office including

marketing, sales, account retention, dispatch of service technicians and

inventory control.

. Personally handled all aspects of sales process including, pre-sales,

presentation, implementation, delivery, training, and post-sales.

Wells Fargo Bank, El Monte, CA

3/95 - 5/99

Agent

. Worked in a high volume call center responding to customer's concerns and

inquires.

. Handled a variety of online banking transactions and cross sold new

products to qualified prospects.

. Researched account discrepancies and provided resolution to client.

. Worked in escalation queue and fielded calls from other agents as well as

unsatisfied customers.

EDUCATION

Citrus College, 1998

AS, Social and Behavioral Sciences

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