Customer Service Human Resources

Gloria Caldwell-Simms

***** ****** ********* **** / *********, NC 28031

E-mail: glosimms@gmail / Phone: 843-***-****

Summary:

Seasoned Human Resources/Training/Organizational Development leader with a

wide range of work experience. A self-starter with abilities honed in

Fortune 100 companies. Refined managerial skills - expert in the use/

implementation of Human Resources and Training systems; and in integrated

software systems such as Kronos TimeKeeper; SAP; PeopleSoft. Certified

Instructional Designer with expertise in Microsoft Office Suite to include-

Excel, Access, PowerPoint, FrontPage, MS Project. Proficient in web

development and the use of e-learning; self-paced learning and

communication systems. In-depth knowledge of Labor Law, OSHA and EPA

requirements/processes - have designed and implemented systems for

Compliance and Ethics, Business Risk Management, Secession Planning.

Occupational Experience:

April, 2009 - Present

Covidien - a Division of Tyco Healthcare

1478 Blue Ridge Blvd.

Seneca, SC 29672

Asst. Manager - Human Resources

Manage and assist with all phases of each HR function and area of

responsibilities ... including, but not limited to communication, training,

compensation and benefits, discipline, hiring/recruiting. Responsible for

administration of/development, design and implementation of HR/Training

systems. Site administrator of Enterprise Zone Program; Corrective Action

System; Performance Management and PeopleSoft/Kronos/Cyborg systems.

2004 - March, 2009

Yanagawa of South Carolina

1878 Joe Rogers Jr. Blvd.

Manning, SC 29506

Manager - Human Resources/Training/Safety

Human Resources-Training-Safety expert responsible for development, design

and implementation of HR/Safety and Organizational Development systems to

ensure continued growth in the move to operations excellence; efficient job

performance; good employee relations. Responsible for the design and

implementation of several company initiatives and systems - Risks

Management including Compliance and Ethics; Secession Planning; Training;

Work Policies/procedures. Employer is an aluminum die cast parts

manufacturer, for Honda of North America.

. Work with Executive Staff to establish yearly goals and budget;

monitor costs and completion of goals accordingly. Implemented

corporate continuous improvement initiatives- V-30 (Budget & Planning)

and S-QCD (Supplier-Quality, Cost and Delivery)

. Set up integrated software system to move HR manual operations to e-

based, user friendly programs.

. Responsible for recruiting and hiring process - certified as a DDI

Administrator.

. Work with State agencies and local technical college to institute

technical and career development instruction. Manage and implement

company requirements for state Enterprise Zone and Incumbent Workers

Programs.

. Designed and prepared associate handbook; produced on-line compliance

and ethics program - trained management and hourly employees. Handle

associate complaints that can not be resolved at the department level.

. Increased employee communication - quarterly newsletter; established

intra-net; monthly communication meetings.

. Oversee and manage compensation and benefits programs. Manage and work

to decrease worker compensation claims; create and submit all

regulatory and corporate reports for safety/EPA, training and human

resources functions.

. Manage compensation/benefits, payroll and associated time and

attendance systems.

. Set up and implemented user-friendly programs to assist in

administration of policies and compliance procedures.

2003-2004

Privately Owned Inc

4213 Southborough Road

Florence, SC 29501

Web Designer

Designed and developed on-line business entities with affiliations to major

ISP's - Google, Yahoo, and Commission Junction.

1993-2003

Roche Pharmaceuticals Division - Roche Carolina Inc.

6173 East Old Marion Highway

Florence, SC 29506

HR/Training/ OD/HRIS Manager

HR expert responsible for development, design and implementation of

HR/Training systems for start up of 500 million dollar facility, as well as

for all HR functions to ensure continued growth, efficient operation, good

employee and community relations. Also acted as Roche Carolina's

representative for the Roche Global HR/Training/OD/HRIS team.

. Designed, implemented and monitored employee developmental programs -

Peer Review; Career Development; Training Documentation. Worked with

State agencies and local technical colleges to institute associate

degree program and to provide training for all employees if required.

Member of SC Commission of Higher Education; Business and Industry

Board; and SCETV Community and Business Board.

. HR/Training expert for global implementation of integrated software

systems - SAP; PeopleSoft, Kronos and corporate migrations to upgraded

Microsoft operating systems.

. Designed, implemented and managed a two phased compensation review and

leveling program for exempt employees using the Hay Compensation

Evaluation system. Developed and implemented Pay-For-Skill/Performance

program for non-exempt employees which included the implementation of

Kronos Time Keeping system.

. Implemented and managed site compliance and ethics program (Roche

Business & Ethics Program).

1982-1993 -Johnson & Johnson Medical Product Division

Critikon, Inc. - 1984-1993

West Queen Street

Southington, CT 06489

Sr. HR - Training Administrator

Managed HR-Training functions as company moved to world class operating

status to include recruiting, hiring, discipline and termination processes.

. Designed and implemented structured on-the-job training program.

. Implemented training function and managed Team Development process to

include change management.

. Set up and coordinated training and human resources process to qualify

and apply for Malcolm Baldridge and Singo Awards. Won the Singo

International Award for excellence in manufacturing - was an honorable

mention for the Malcolm Baldridge Award.

Ethicon Incorporated - 1982-1984 (J&J Medical Device Manufacturer)

5001 West 67th Street

Chicago, Ill 60521

Production Coordinator/Trainer

Supervised, coordinated, scheduled and maintained workflow for 25-35 hourly

and exempt employees in the production of non-synthetic wound closure

materials. Acted as site trainer.

1977-1982-Polaroid Corporation

Polaroid Midwestern Regional Marketing & Customer Service Center-1980-1982

2020 Swift Drive

Oakbrook, Ill 60521

Customer Service Manager

Managed Customer Service call center and camera repair department which

served eight Midwestern states.

Education:

. B.A. - English / Livingstone College / Salisbury, North Carolina

. University of North Carolina - School of Education/ Chapel Hill, NC /

Completed all courses for Masters in Education

Special Skills:

. Certified Administrator/Trainer for Kronos Timekeeping System

. Certified Administrator - PeopleSoft

. Certified Administrator/Trainer for DDI/Targeted Selection - Hiring

and Recruitment

. Certified Administrator/Trainer for Hay Compensation Review and Points

Analysis

. Certified Administrator for Total Quality Management Process/Certified

Instructor of 5S and 5P programs.

. Founding Member - SHRM/ Florence, SC Chapter/ Current Member

References:

. Furnished Upon Request

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