Customer Service Human Resource

Myka J.Bell **** Desoto Drive . Ft. Wayne, IN ****5 .

248-***-**** . *********@***.***

WORK EXPERIENCE

TARGET CORPORATION, Fort Wayne, IN

****-*******

Executive Team Leader-Human Resource

. Staffed and developed a consistent on-boarding experience for 250 team

members at all levels to support the new store opening of a $25M

Target location.

. Reduced turnover by 35% through engaging monthly chat sessions and

driving a Fast, Fun and Friendly culture.

. Served as District captain for 11 stores to provide guidance, coaching

and training on the Merit & Annual Review Process, Minor Scheduling

/Regulatory Compliance and Team Leader Development.

. Upheld stores financial responsibility by overseeing payroll reporting

for Overtime, Timekeeping, Forecast allocations and Scheduling of all

operational work centers.

. Executed Store Leadership up to 30 hours a week directing the team,

responding to guest needs, leading Business Walks as required with

Field & Headquarter Leadership and partnering with peers to ensure

that our guest had a consistent Target Brand shopping experience.

. Enforced Federal and State compliance requirements for Minors, Meals &

Break to surpass company goal at our store.

. Coached leaders through the development and performance management of

their teams.

DETROIT DIESEL CORPORATION/FREIGHTLINER LLC, Detroit, MI

2005-2007 Diversity Specialist

. Initiated one-three-five-year diversity business plan for NAFTA Truck

Group.

. Developed & presented the business case for diversity to key members of

leadership throughout the organization for leadership buy-in.

. Researched & benchmarked best practices in diversity within the

Transportation industry.

. Initiated recruitment strategy within niche markets including SWE, NBMBAA

& Women of Color.

. Modified recordkeeping & recruitment protocol to ensure compliance to new

OFCCP internet applicant regulations.

. Mentored & coached four students through diversity & AAP Compliance

projects.

FORD MOTOR COMPANY, Dearborn, MI

June -Aug 2004

HR Intern, Internship Coordinator - IT Business Operations

. Served as summer internship coordinator for IT function, coached and

counseled 14 interns on ways to optimize their intern experience.

Established strong rapport with interns through various forms of

communications including forums, email, and tours.

. Coached supervisors through difficult personnel issues, which

increased my level of trust with upper management.

. Provided superior service to the IT interns; Recognized for my efforts

with a highly effective performance evaluation in customer service &

customer satisfaction and many notes of gratitude from the program's

stakeholders.

. Influenced 04-05 recruiting season's training & orientation, by

providing a trends and analysis metrics.

. Created a SWOT analysis that presented best practices in co-operative

education. The analysis was accompanied with recommendations and will

be used to develop the first ever IT cooperative education program in

the company.

MICHIGAN STATE UNIVERSITY, East Lansing, MI

2004

Graduate Assistant, Career Advisor, Career Development Center

. Advised and assisted individual students with career awareness, career

planning, and job campaign strategies in order to improve confidence

and self awareness in the job search process.

. Trained and competent in the Meyers-Briggs Trait Indicator; performed

interpretations on interested students.

. Supported campus diversity by providing career counseling to

organizations, fairs, retreats, and receptions.

. Coordinated and implemented the 1st Annual Career Summit for

Multicultural Student leadership on campus; the summit is an effort to

prepare undergraduate leaders for the realities of life after college.

GENERAL MOTORS COMPANY, Warren, MI

2000-2003

Buyer, North American Operations

. Created a first ever ambassador program as HR integration chairperson

for Gm Jumpstart for the Worldwide Purchasing/Order to Delivery group

bridging new hires to the work environment.

. Led a cross-functional team including engineering, design, and

manufacturing in the development and implementation of the first ever

sunroof design competition for the Gran-Am vehicle, resulting in

savings of 16.4M over the life of the program.

EDUCATION

Masters, Human Resource & Labor Relations, Michigan State University, East

Lansing, MI GPA: 3.6/4.0

Global Markets Study Abroad Mexico, "Doing business in Mexico", Monterrey

Tec, Monterrey, Mexico 2004.

Masters of Business Administration, Ellis College of New York Institutional

Technical Online curriculum developed

by the business schools of Columbia University, Stanford University and The

University of Chicago-One Third Complete GPA: 3.6/4.0

BA, Supply Chain Management, Michigan State University, East Lansing MI

1999 GPA:3.4/4.0

VOLUNTEER

Job Advisor, Vincent House Transitional Shelter, Fort Wayne, IN

Reading Buddy, Learn United & Fort Wayne Community Schools, Fort Wayne, IN

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