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Customer Service High School

Florissant, Missouri, 63034, United States
November 16, 2010

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Rachel Paige

***** ********** **.

Florissant, MO 63034

Home: 314-***-****

Mobile: 314-***-****


Seeking a challenging position in processing/customer service where my

extensive experience will be further developed and utilized.


Gershman Investment Corp.


Post-Closing/Loan document specialist

*Works closely with borrowers to make sure all proper documentation


Received/signed and meets the investor's request.

*Responsible for contacting loan officers, closers, and underwriters

to get proper documentation to get the loan sold to the investor.

*Calls specified companies to obtain property abstracts, surveys,

appraisals or credit reports.

*Works closely with investors to get required/corrected docs to them

by the required commitment/expiration date,

*Reviews residential loan application file to verify that application

data is complete and meets establishment standards, including type

and amount of mortgage, borrower assets, liabilities, and length of


*Organizes, scans, and ships files FedEx to Banking Centers.

*Runs reports daily and keeps up to date on loans that were purchased,

or suspended with many investors.

*Responsible for uploading the required documentation such as complete

applications, notes, second notes, payment history, employment

history, letters of intent to re-record to the investor sites to meet


*Reports to the Senior Vice President weekly to go over status

reports, suspense reports, and loans approved for purchase.

*Uses various computer systems to update, record, and retrieve data

and status of loans.

*Insures government loans using FHA connection, and VA Website.

*Performs multiple tasks on a daily basis.

*Works at front desk in the lobby of office at least one hour a week

greeting customers, directing calls, receiving and signing packages,

and assisting customers with questions or concerns about a loan or a

current loan they have with Gershman.

Citimortgage, Inc.


Loan processor/customer service

*Responsible for processing government loans such as FHA/VA loans,

BAU loans which are CEMA/COOP, Conforming-Non conforming, and Close to

Sale loans, HELOC/BOND loans, and Short Sales.

*Responsible for using many computer applications such as Fha

Connection, Va Website, Filenet(imaging), Production

Mainframe(extra!) to update, retrieve, verify customers information

for accuracy so loans are ready to process and insure. *Fannie Mae,

Freddie Mac experience also.

*Handled and reviewed loan docs such as loan modification agreements,

notes, consolidated notes, name affidavits, assignments, mortgages,

consolidated mortgages, title policies/commitments, huds,

applications, credit reports, personal tax statements, W2's, personal

bank statements, borrowers pay statements, social security cards,

drivers licenses, appraisals, sales contracts, amendatory clauses,

real estate certifications, transmittal lists, loan summary sheets,

transmittal summary sheets, loan analysis, lenders notice of value,

certificate of eligibility, report of loan disbursement, certificate

of non-delinquency letters, counseling checklists, certificate of

active duty, DU/LP(underwriting findings), loan quality certificates,

and refinance review forms.

*Responsible for insuring loans that are ready for sale.

*Responsible for placing calls to customers and underwriters regarding

missing documentation, or missing signatures that are required to

process customers loans.

*Provided excellent customer service to customers, duties included

answering customer queries, problem solving, and providing detailed

information on their account.

*Cured loans which included working with suspense team to resolve

issues and take loans that were held for error out of suspense and

insure them.

*Assisted in quality checking(qc) files of other processors in the


*Assisted in the development of new procedures.

*Faxing refinance review forms, assignments, and any other information

to many attorneys.

Forest Pharmaceuticals

2003(Temporary Work)

Packer, Inspector

*My duties were working as a team on an assembly line inspecting,

packaging, labeling, and distributing products such as baby inhalers,

muscle relaxers, and other medicines to insure that the products are

produced safely, efficiently, consistently, and in the quantities

needed to provide an uninterrupted supply.

*Regularly completes tasks that were assigned to meet production


AT&T Communications


*Provide customer service via inbound/outbound calls for debt

collection and other related issues.

*Increase the customer experience by providing information on new

products, rate plans, and services through up selling opportunities

*Exercised strong interpersonal communication skills with customers

and department personnel

*Utilized multiple call center support applications to efficiently

assist customers and agents.


Hazelwood East High School

*High School Diploma

Computer Skills

*I am very experienced in data

entry, 10-Key and many other computer software programs such as

Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel,

Adobe Acrobat Reader, Novell Netware, Windows XP Professional, Windows

2000, Windows 98, and Network and Personal Printers. My average typing

speed is 70 WPM

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