Rachel Paige
Florissant, MO 63034
Home: 314-***-****
Mobile: 314-***-****
OBJECTIVE:
Seeking a challenging position in processing/customer service where my
extensive experience will be further developed and utilized.
EXPERIENCE:
Gershman Investment Corp.
2009-Present
Post-Closing/Loan document specialist
*Works closely with borrowers to make sure all proper documentation
is
Received/signed and meets the investor's request.
*Responsible for contacting loan officers, closers, and underwriters
to get proper documentation to get the loan sold to the investor.
*Calls specified companies to obtain property abstracts, surveys,
appraisals or credit reports.
*Works closely with investors to get required/corrected docs to them
by the required commitment/expiration date,
*Reviews residential loan application file to verify that application
data is complete and meets establishment standards, including type
and amount of mortgage, borrower assets, liabilities, and length of
employment.
*Organizes, scans, and ships files FedEx to Banking Centers.
*Runs reports daily and keeps up to date on loans that were purchased,
or suspended with many investors.
*Responsible for uploading the required documentation such as complete
applications, notes, second notes, payment history, employment
history, letters of intent to re-record to the investor sites to meet
deadlines.
*Reports to the Senior Vice President weekly to go over status
reports, suspense reports, and loans approved for purchase.
*Uses various computer systems to update, record, and retrieve data
and status of loans.
*Insures government loans using FHA connection, and VA Website.
*Performs multiple tasks on a daily basis.
*Works at front desk in the lobby of office at least one hour a week
greeting customers, directing calls, receiving and signing packages,
and assisting customers with questions or concerns about a loan or a
current loan they have with Gershman.
Citimortgage, Inc.
2003-2009
Loan processor/customer service
*Responsible for processing government loans such as FHA/VA loans,
BAU loans which are CEMA/COOP, Conforming-Non conforming, and Close to
Sale loans, HELOC/BOND loans, and Short Sales.
*Responsible for using many computer applications such as Fha
Connection, Va Website, Filenet(imaging), Production
Mainframe(extra!) to update, retrieve, verify customers information
for accuracy so loans are ready to process and insure. *Fannie Mae,
Freddie Mac experience also.
*Handled and reviewed loan docs such as loan modification agreements,
notes, consolidated notes, name affidavits, assignments, mortgages,
consolidated mortgages, title policies/commitments, huds,
applications, credit reports, personal tax statements, W2's, personal
bank statements, borrowers pay statements, social security cards,
drivers licenses, appraisals, sales contracts, amendatory clauses,
real estate certifications, transmittal lists, loan summary sheets,
transmittal summary sheets, loan analysis, lenders notice of value,
certificate of eligibility, report of loan disbursement, certificate
of non-delinquency letters, counseling checklists, certificate of
active duty, DU/LP(underwriting findings), loan quality certificates,
and refinance review forms.
*Responsible for insuring loans that are ready for sale.
*Responsible for placing calls to customers and underwriters regarding
missing documentation, or missing signatures that are required to
process customers loans.
*Provided excellent customer service to customers, duties included
answering customer queries, problem solving, and providing detailed
information on their account.
*Cured loans which included working with suspense team to resolve
issues and take loans that were held for error out of suspense and
insure them.
*Assisted in quality checking(qc) files of other processors in the
department.
*Assisted in the development of new procedures.
*Faxing refinance review forms, assignments, and any other information
to many attorneys.
Forest Pharmaceuticals
2003(Temporary Work)
Packer, Inspector
*My duties were working as a team on an assembly line inspecting,
packaging, labeling, and distributing products such as baby inhalers,
muscle relaxers, and other medicines to insure that the products are
produced safely, efficiently, consistently, and in the quantities
needed to provide an uninterrupted supply.
*Regularly completes tasks that were assigned to meet production
schedules.
AT&T Communications
3/2002-12/2002
*Provide customer service via inbound/outbound calls for debt
collection and other related issues.
*Increase the customer experience by providing information on new
products, rate plans, and services through up selling opportunities
*Exercised strong interpersonal communication skills with customers
and department personnel
*Utilized multiple call center support applications to efficiently
assist customers and agents.
Education
Hazelwood East High School
*High School Diploma
Computer Skills
*I am very experienced in data
entry, 10-Key and many other computer software programs such as
Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel,
Adobe Acrobat Reader, Novell Netware, Windows XP Professional, Windows
2000, Windows 98, and Network and Personal Printers. My average typing
speed is 70 WPM