Customer Service Management
Resume:
JOSEPH SEYFRIED
**** ********* ** ********, **** 43231 h: 614-***-**** m: 614-507-
**** ******@*********.***
Summary of Qualifications
Service-focused, performance-driven individual characterized by attainment
in customer service, problem resolution, and training and development.
Motivated for an unrivaled commitment to customer service, whether working
with internal or external clients. Combine thorough attention to detail and
decision-making skills, with the ability to identify causes and solve
problems carefully. Strong organizational, multitasking, and customer
support capabilities. Excel while working autonomously or as a
collaborative team member. Currently pursuing an A.S in Travel, Tourism,
and Hotel Management from Columbus State Community College, with a B.S in
Applied Sciences from Ohio University to follow. Additional capabilities
include:
V Cash Register Operations
V Problem Solving
V Policy / Procedure Dissemination
V Dependable
V Tactful with management, peers, and customers
V Internal / External Customer Relations
V Versatile learner
V Training / New-Hire Orientation
V Maintain positive attitude
V MS Office: Word, Excel, PowerPoint
WORK EXPERIENCE
Complete Petmart, Westerville, Ohio
2004 to Present
Customer Service Sales Supervisor
June 2010
Stable background in assisting with customers' needs and wants. Experience
in developing solutions to customer conflict, listening to customer
viewpoint, and being flexible with customer demands within boundaries of
company policy. Work hard to represent the company's policies to gain
repeat customers.
. Portray customer service to help the customer make the best decision and
feel welcome in our store
. Help to create a hospitable environment for customers, employees, and
management
. Develop positive customer relations that result in customer satisfaction
. Present action when problems arise face-to-face or on the phone to
resolve any negative situation and identify possible solutions
. Develop goodwill with customers to establish reputation management for
the company
. Assist customers with the selection of merchandise, restock inventory,
and maintain cleanliness and appearance of store at all times
. Experience working the sales counters including completing merchandise
returns, handling the cash drawers, and answering customer inquiries
Honors
. Eta Sigma Delta, International Hospitality Management Honor Society,
inducted Winter, 2008
. Hospitality and Restaurant Management certified by the National
Restaurant Association through the ManageFirst Program, Spring of 2009
. Human Resources Management and Supervision certified by the National
Restaurant Association through the ManageFirst Program, Spring of 2009
. ServSafe certified by the National Restaurant Association, Autumn of 2007
JOSEPH SEYFRIED, PAGE TWO
4555 Wingfield St Columbus, Ohio 43231 h: 614-***-**** m: 614-507-
6008 ******@*********.***
Education
COLUMBUS STATE COMMUNITY COLLEGE, Columbus, Ohio
Associate in Travel, Tourism, and Hotel management (2010)
GPA: 3.88/4.0
CORE TECHNICAL COURSEWORK:
Survey of Hospitality/Tourism Industry, Hospitality Safety and Sanitation,
Destination Geography, Hospitality and Travel Law, Customer Service
Principles, Travel and Tourism Operations, Marketing Principles,
Hospitality Supervision & Quality Management, Computer Reservations
Systems, Hospitality Sales and Marketing, Hospitality Accounting, Lodging
Operations, Event Meeting and Planning
References
Paul Karshner
General Manager
Complete Petmart
565 S. State St.
Westerville, OH 43081
Amy Hart
Assistant Professor, Academic Advisor, MBA, CHMR, CTC
Columbus State Community College
001 Eibling Hall
550 E. Spring St.
Columbus, OH 43216-1609
*****@****.***
Mokie Steiskal
Chair Hospitality, PhD
Columbus State Community College
001 Eibling Hall
550 E. Spring St.
Columbus, OH 43216-1609
********@****.***
Contact this candidate