Manager Quality

Sharon A. Freeman

*** ****** ****** ***** . ******, Michigan 49246

419-***-**** . **********@*****.***

OBJECTIVE: I am a seasoned Quality Manager, with thirteen years

experience, seeking full-time employment in the manufacturing industry.

EMPLOYMENT

QUALITY CONSULTING BY S. FREEMAN, 8/2010 - present

. Providing consulting services for customers using ISO 9000 and AIB

quality systems

INTEGRATED PACKAGING CORPORATION, 7/2001 - 8/2010

Corporate Quality Manager, 1/2005 - 8/2010 (Position eliminated 8/2010 due

to downsizing)

. Manager of co-manfacturing (vendor) quality performance

. Corporate auditor and trainer for internal quality system, servicing

three facilities

. Administrator of Corporate customer reporting to upper-level management

. Manager of data and reporting requirements to plant and corporate-level

customers, including: Dial, Cardinal Health, Procter and Gamble, Pepsi

and Pizza Hut

. Assist Sales Department with APQP process

. Management Representative for customer audits, including Pepsi and Pizza

Hut

. Manager of two full-time personnel (positions eliminated February 2009)

Special Accomplishments

. Implemented a corporate-wide quality system that is used by all three

facilities

. Directed Integrated Packaging and co-manufacturing facilities through

successful customer-driven audits and new customer processes

Process Improvement Manager, Detroit, Michigan, 7/2001-1/2005

. Administrator of ISO 9000 quality system and AIB (Institute of Bakers)

housekeeping program, including improvements/additions/revisions to

system requirements (internally and vendors)

. Lead internal auditor and Management Representative for ISO 9000 and AIB

system registrar audits

. Manager of customer feedback and corrective action systems (for both

customer and vendor concerns)

. Trainer of problem-solving, ISO requirements, Statistical Process Control

(SPC), internal auditing

. Manager of test equipment calibration and purchaser of new equipment

. Project Manager for start-up of new accounts, including Pizza Hut (YUM!

Brands)

. Technical support member for local and national accounts, including:

Frito, Pepsi, Procter and Gamble, Quaker, Kellogg and General Motors

Service Parts Organization

Special Accomplishments

. Within four months of start-up, coordinated the process to become

compliant to YUM! Brand's documented requirements. Our facility passed

the (initial) audit of these requirements, 5/2004

. Lead successful audit transition from ISO 9000:1994 to ISO 9000:2000

requirements, 12/2003

SHARON A. FREEMAN PAGE 2

MID-AMERICAN PRODUCTS, JACKSON, MICHIGAN, 10/2000 - 7/2001

Quality Engineer

. Managed injected-molded plastic customer accounts for quality

. Mediated APQP meetings for new customers and designs

. Completed PPAP submissions

. Initiated documentation necessary to maintain product quality

(Control Plans, FMEAs)

. Performed random quality checks of product to ensure compliance to

customer requirements

. Liaison between Mid-American Products and customers, including Ford

Motor Company

LAIMBEER PACKAGING, Melvindale/Detroit, Michigan, 8/1996 - 10/2000

Quality Supervisor 12/1998 - 10/2000

. Documented and/or updated procedures, work instructions and forms, as

changes arose

. Calculated Cost of Non-Quality for all facilities

. Met with customers/suppliers regarding product quality

. Initiated problem-solving teams to tackle quality issues (5 Step/7 Step

Corrective Action Process)

. Escorted third party auditors during periodic ISO 9000/QS-9000 audits

. Attended APQP meetings

. Participated in monthly Quality/Management meetings and presented

information regarding quality

. Performed internal (quality) audits

. Analyzed process capability data

Special Accomplishments

. Revised nine QS-9000 Second Edition elements to become compliant with

Third Edition changes

. Lead the QS-9000 "Element Champion" Committee

Quality Technician 8/1997 - 12/1998

. Calibrated test equipment . Performed internal audits

. Generated PPAP for Big Three Automakers . Conducted capability studies

. Participated in monthly Quality/Management meetings . Analyzed SPC

charts

. Trained new employees in quality tasks/responsibilities . Purchased

test equipment

Special Accomplishments

. Revised five ISO 9000 elements to become QS-9000, Second Edition,

compatible (Levels I - IV)

. Initiated a company-wide quality training program for new employees

. Trained as an internal auditor: completed courses from Mott Community

College and EQS Consultants

EDUCATION

UNIVERSITY OF TOLEDO, 6/1997

. Bachelor of Business Administration, Degree in Operations

Management

PROFESSIONAL MEMBERSHIPS

. American Society for Quality (ASQ), recognized as a "Certified

Quality Engineer", (6/2001 - 6/2007)

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