SUSAN P. STEINMAN

**** ********* *****

Myrtle Beach, SC 29588

843-***-****

Email: abh4pp@r.postjobfree.com

PROFILE:

Detail oriented Inside Sales Coordinator/Administrative Assistant with the

ability to handle multiple projects while still maintaining high levels of

customer service. Diverse background includes wholesale and retail

operations, purchasing and inventory control. Strong skills include problem

resolution, records management, office operations, sales team support,

account development, event planning and proficiency in Microsoft Excel,

Word and Outlook, ACT! and EDI.

JAN 2009-FEB 2010 Primary caregiver for two family members-Reviewed medical

bills and filed claims with insurance companies and Medicaid, scheduled

appointments and managed all personal finances.

PROFESSIONAL EXPERIENCE:

JAN 2003-DEC 2008 SELF EMPLOYED

Sales Coordinator- Tracked buying trends, developed new client lists,

scheduled appointments, booked hotels and flights, set up travel

itineraries.

Set up trade show booths, scheduled floor coverage, ordered samples and

literature.

Received orders via e-commerce, processed, scheduled materials for delivery

and invoiced customers.

JAN 1993-DEC 2002 TINDER WHOLESALE

INSIDE SALES COORDINATOR./ADMINISTRATIVE ASSISTANT

Responsible for training inside and outside sales staff on corporate

policies, catalog overview, pricing guidelines, product knowledge, order

entry, e-commerce, phone etiquette, customer service techniques and

paperwork and material flow.

Received 100+ calls per day-Short and long term quoting, job proposals,

technical assistance, order entry, shipping status, Internet research.

Developed strong relationships with new as well existing customers by

establishing and implementing new customer service standards.

Primary contact for sales manager and outside sales-Tracked sales and

marketing trends, composed correspondence, booked appointments, developed

client lists and assembled materials for trade shows/sales meetings.

Reviewed billing disputes and authorized credits and return of materials.

Implemented EDI system-Set up accounts updated software and invoiced

customers daily.

E-commerce-Reviewed all orders and approved for shipment-trained and

assisted customers with order placement.

Designed and updated literature and assembled product catalogs for

customers and outside sales personnel.

Developed backorder tracking system and issued weekly recap of item status

and usage-Alerted operations and buyers to problems.

Coordinated company functions (i.e. Fishing trip, baseball game, Christmas

luncheon)-Reserved rooms, arranged transportation and catering, designed

and ordered all promotional materials.

SUSAN STEINMAN PAGE 2

MAY 1984-JAN 1993 ANNANDALE MILLWORK

PURCHASING AGENT, SHIPPING/PRODUCTION MANAGER

Purchased all lumber as well as interior and exterior building materials

for two locations with sales in excess of $15,000,000-Developed tracking

system for short and long term projects to ensure materials were available

when needed-Supervised staff of two.

Scheduled and tracked production for custom mill and cabinet shop, interior

and exterior door plants, window trim shop and primers-reviewed work orders

and verified that all materials were on order or in stock.

Scheduled all orders for delivery and supervised loading of all materials-

Increased shipments from

$400,000 per month to over $1,000,000-Supervised staff of ten.

Calculated weekly payroll for 75 employees.

Established CDL standards and maintained records-Consistently received top

ratings from DOT auditors-Scheduled maintenance and repairs for all company

trucks.

Compiled and maintained MSDS as needed to comply with OSHA standards.

Designed and supervised constructions of home show exhibits-Won "Best in

Show" two years, which directly resulted in long-term contracts with two

prominent tract builders.

AUG 1977-MAY 1984 HECHT'S

INVENTORY CONTROL MANAGER, HUMAN RESOURCES, CREDIT

Inventory control manager-Maintained all price changes, vendor returns and

daily sales and receiving receipts-Responsible for overage/shortage

resolutions for all inventories-Supervised staff of three.

Garr staffing coordinator-Developed weekly schedules for all departments to

ensure adequate coverage on sales floor.

Human Resources-Hired all sales staff, checked references, computed manual

payroll and distributed benefits-Hired 200 temporary employees in thirty

days to accommodate seasonal needs.

Credit manager- Updated customer records, set up new accounts and worked

with customers to resolve billing disputes.

Cash office-balanced daily receipts for all registers, resolved overages

and/or shortages, processed all credit card payments and issued daily cash

drawers for all registers.

Education

George Mason University 1977-1979

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