Manager Customer Service
Resume:
VICTORIA SHAWN PAGELOW
**** ********** ***** **** - *** #Q8
ALBANY, GEORGIA 31707
November 16, 2010
Dear Sir or Madam,
Please accept this letter and the enclosed resume as my formal application
which accurately reflects my work experience, education and employment
history. This only begins to suggest the high levels of energy and strong
degree of dedication that I will bring to all assignments and projects in
which I am involved.
I have worked effectively with management and staff at all levels. I have
demonstrated my ability to meet the needs of others with professionalism
and respect. I always seek to improve and to provide quality work. These
qualities, coupled with my commitment to perform to the best of my ability
are my major assets and I feel certain I would qualify as an excellent
candidate for your review.
I would appreciate the opportunity to arrange an interview to further
discuss how my qualifications meet your requirements. I can be reached at
Thank you for your time and consideration. I look forward to hearing from
you soon.
Sincerely yours,
VICTORIA S. PAGELOW
Victoria Shawn Pagelow
1404 Whispering Pines Road - Apt.Q8
Albany Ga. 31707
Home: 229-***-**** Cell: 229-***-****
Email: *********@*****.***
OBJECTIVE: To obtain employment in a rewarding and challenging position
with a company or organization that offers the opportunity for growth and
career advancement. To also be able to utilize my knowledge, skills,
abilities, education and training to further augment my experience while
contributing to and accomplishing the company's mission and goals.
EXPERIENCE:
02/2003 to Present Albany Harley-Davidson
Albany, GA 31707
Motorclothes Manager
- Receive customers or visitors; answer telephone calls; secure and
provide requested information regarding services and merchandise
maintained in store.
- Provide services and/or direct the request to those who can provide
the customer with the information or services needed.
- Supervises employees engaged in providing services and information to
all customers and train associates.
- Arrange department and set-up merchandise displays.
- Assist in event coordination and promotional advertising as it relate
to current event.
- Hire and plan schedule of staff.
- Purchase, sell merchandise and maintain inventory (shipping and
receiving) or other records.
- Performed daily deposits.
- Responsible for opening and closing store.
- Perform necessary housekeeping duties within the immediate work area
to maintain a safe, clean and orderly appearance.
- Always meet and exceed previous years figures.
Owner/Supervisor- Mr. Charles Hough 229-***-**** home, 229-***-****
cell
11/2000 - 02/2003 Victoria's Secret
Albany/Valdosta GA
Co-Manager
- Received customers or visitors; answered telephone calls; secured and
provided requested information regarding services and merchandise
maintained in store.
- Supervised employees engaged in providing services and information to
all customers, and train associates.
- Hired and planned the schedule of subordinate staff/associates.
- Performed daily deposit runs to store affiliated bank.
- Arranged and set up merchandise displays.
- Continuously improved sales performance which resulted in achieving
and maintaining number one status in the district and top third in the
country
Supervisor- Barbara Ivy 229-***-****
05/2000 - 11/2000 Alltel Communications Albany,
GA 31707
Customer Service Representative
- Assisted customers with billing inquiries and equipment failure.
- Reconciled discrepancies in billing and issue reminder notices to
customers.
- Screened, examined and verified documents for correctness,
appropriateness, adequacy and conformity to establish requirements.
- Received and provided additional information and services regarding
cellular and internet service.
- Pinpointed and corrected technical problems associated with cellular
service.
- Responsible for customer retention.
Supervisor- Deborah Williams 229-***-****
10/1996 - 05/2000 Victoria's Secret
Albany/Athens GA
Co-Manager
- Received customers or visitors; answered telephone calls; secured and
provided requested information regarding services and merchandise
maintained in store.
- Supervised employees engaged in providing services and information to
all customers, and train associates.
- Hired and planned the schedule of subordinate staff/associates.
- Performed daily deposit runs to store affiliated bank.
- Arranged and set up merchandise displays.
Supervisor- Eve Jones 706-***-****
EDUCATION:
Darton College Albany, Georgia 1994
Business Management - 24 Credit Hrs
Westover High School Albany, Georgia 1993
Diploma
TRAINING:
Harley-Davidson University General Merchandise Management Course
Harley-Davidson University Retail Merchandising Course
Harley-Davidson Parts, Accessories and Clothing Expert Training
REFERENCES:
Joe McCollum Beth Smith
602 Pick Avenue 3002 Columbia Lane
Albany, GA 31705 Albany, GA 31721
Ashley Darley
477 Orndorff Drive SW
Dawson, GA 39842
Contact this candidate