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Customer Service Management

Location:
Collierville, TN, 38017
Posted:
November 17, 2010

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Resume:

R achel Tustin

*** ******** ***** ****, ************, TN 38017

901-***-****

abh4ke@r.postjobfree.com

Professional Aspiration

• I would like work with children, of any age and at any development stage.

• I have an interest in working with children who have developmental or behavioral

problems. As well children who are at-risk, or come from low-income, single parent

families and/or there is a history of abuse, neglect, violence and substance abuse.

• I would like to work with individuals or groups. I would like to provide advocacy,

counseling, support, and provide or refer individuals to the resources needed.

Education

• University of Memphis/ Bachelors of Arts, Memphis TN, US

• Fall 2006- Fall 2010. G.P.A. 3.55

• Bachelors of Arts

• American Humanics Nonprofit Management and Leadership Certificate

• Major: Social Worker Minor: Sociology and Non-profit Management

• I have the knowledge, skills and ability to work with individuals, groups, and

communities. I can work with diverse groups in age, disability, ethnicity, gender.

Professional Experience

• Nuber YMCA (February 2010-Present)

• Group leader in the Child Care Department

• I work before and after school care. I work summer and holiday camp. I work in the

child care program in the YMCA facility. I work in the kids’ corner (3 months-5

years) and youth center (6-12 years). I oversee that children get signed in and out. I

play with the children. I make sure that no one fights or gets hurt. If someone does

get hurt I take care of them. I pass out snacks and help keep the facility clean. I come

up with activities and games for the children.

• I have knowledge of the different age development and functioning through my

classes and hands on experience. I have the ability to fill out accident and behavior

incident forms. I am certified in First-aid and CPR. I attend Department of Human

Service (DHS) training hours. I know how to intervene in a problem, by use problem

solving skills and diffusing a situation.

• Mason YMCA (September-December 2010)

• Y-CAP (YMCA Community Action Program) Program Assistant.

• I worked on monthly client reports and handled monthly administrative checks. I

created postcard reminders, design monthly calendar, and made a monthly newsletter.

I made phone calls to families and schools. I documented calls and visits. I help

facilitate the tutor sessions and value lessons. I bought art supplies and kept the art

closet stocked. I kept the students folders up to date. I handled and filed student

referrals, goals, and progress. As well as manage the volunteers.

• I needed basic computer and internet skills. I needed knowledge of excel and

Microsoft office, Illustrator, copy and mailing. I had to be organized. I had to have

interpersonal skills. I had to have the ability to work with children and adults. I used

interview skills.

• Memphis Football Department (January-August 2007) & (April–November 2008)

• Student Worker

• Answered phone, handled e-mails and mail. I worked camp and football games. I

worked on documents on the computer for the coaches. I worked with the football

booster club. I got travel documents and purchases itemize and signed off on.

• I needed Computer and internet skills. Knowledge of excel, Microsoft word, printing

and copier, customer service skills.

Career-Related Experience

• Memphis Center for Independent Living (August-Present)

• Intern

• Help facilitate nursing home transitions. I work with advocacy groups and attend

meetings and actions. I work with their consumer database. I file important information

about the consumers. I work with fundraising. I help clients find and apply to housing. I

also help clients set goals and accomplish their goals. I oversee a peer support group.

• Knowledge of excel and Microsoft word. Knowledge of disability history, policies and

laws. I use interpersonal skills and interview skills. I use organizational skills. I use basic

computer and internet skills. Social Work skills and Nonprofit skills as well. I have to be

able to work with consumers that had disabilities and have a diverse background.

• Memphis Literacy Corporation (Spring 2010)

• Tutor

• I taught elementary children literacy through diverse approaches. These children were

below grade level, especially in reading and writing.

• I had to be a self-starter. I used my ability to work with children and teach them. I had to

be flexible, timely and organized. I had to be creative to come up with ways to interact

and keep the student’s attention and ability to make literacy fun and interesting.

• AGAPE

• Volunteer

• I helped create a new filing system. I made sure the files had all the information and

paper work needed. I made sure the files were organized.

• I made phone calls to potential foster parents. If the potential parents qualified I would

start the intake process and documentation.

• I attended foster parent meetings where I was able to interact the foster parents and

children.

• I setup and attended all information fairs. At the fairs I ran a booth providing information

about AGAPE and their services.

Extracurricular Interest and Activities

• •

National Association of Social Golden Key Honor Society

Workers

• Omicron Delta Kappa Honor

• Student Social Work Society

Organization

• American Humanics

• •

Sociology Student Organization Up ‘Til Dawn

• •

Dean’s List Pi Beta Phi, Panhellenic Sorority

References: Upon Request



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