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Office Management

Location:
Durham, NC, 27712
Posted:
November 17, 2010

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Resume:

**** ******* **** ****

Durham, NC *****

301-***-****-cellular (primary number)

919-***-****-home

E-mail address: abh4jj@r.postjobfree.com

Objective To obtain a meaningful and challenging position in the

security field that provides a multitude of

opportunities ranging from entry-level security

officer positions to investigators specializing in

specific areas and managers and directors of security

at major corporations and organizations around the

world. A position that focuses on the demand for

heightened security due to matters such as the theft

of information, workplace violence, terrorism, and

economic crime, etc., in addition to a position that

allows for personal growth and advancement.

Qualifications 30-years of progressively responsible law enforcement,

corporate investigation, and administrative

experience.

Specialize in white-collar crime investigations

including bank failure, bank fraud and embezzlement,

money laundering, violations of the U.S. Bankruptcy

Act, mail and wire fraud, plus misappropriations and

misapplications in many types of businesses and

governmental organizations.

Extensive knowledge of laws, legal codes, court

procedures, precedents, government regulations,

executive orders, agency rules, and the democratic

political process.

Highly proficient with a variety of computer forensic,

investigative, and data recovery tools.

Practical knowledge of Bank Secrecy Act, anti-money

laundering laws, USA Patriots Act, Graham-Leach Bliley

Act, and various Financial Crimes Enforcement Network

and National Association of Security Dealers

regulations.

Proven ability to direct effective teams and programs.

Excellent presentation and communication skills.

Substantial management responsibility.

Office automation, to include automated case

management systems.

Working knowledge of the federal court system.

Working knowledge of human resources policies and

procedures.

Excellent investigative research, writing, and

analytical skills,

tenacious, resourceful, creative, flexible, and able

to work independently and quickly, sometimes under

short notice.

Education

Date Completed:

Degree: June 1977

Institution/Locati Diploma

on: Frank W. Ballou High School, Washington, DC 20032

Major Studies: General Studies

Date Completed: May 1989

Degree: A.S. in Legal Support Science

Institution/Locati Southeastern University, Washington, DC 20024

on: Law

Major Studies:

Work Experience

Period/Job 05/1992 - 08/2007 Investigative Specialist,

Title/Salary: CG-301-13 Salary: $107,113/per yr

Employer/Hrs Wrkd: Federal Deposit Insurance Corporation (FDIC)

40 hrs/per wk

Office of Inspector General (OIG), Office of

Supervisor: Investigations (OI)

Telephone #: 3501 N. Fairfax Drive, Arlington, VA 22226

Responsibility: Sara Gibson, Assistant Inspector General for

Investigations

703-***-**** (ofc); 703-***-**** (fax)

I perform a variety of researches, analyses, and

special projects in support of OI criminal

investigations and enforcement activities arising from

alleged or suspected violations of Federal rules,

regulations, or laws. I am responsible for

researching, gathering, and analyzing information on

individuals and organizations to provide tactical and

strategic intelligence products required in support of

the FDIC criminal and civil recovery mission and other

regulatory purposes. Some research assignments are

complex and/or highly confidential/sensitive. I

receive requests for investigative research assistance

for information on individuals, firms, and other

subjects pertaining to real property, assets, liens,

lawsuits, judgments, criminal history, and bankruptcy.

I review and identify areas of research that have a

high probability for productive effort. I search

commercial, financial, law enforcement and

intelligence data from multiple sources and analyze

that data in order to develop tactical, operational,

and strategic information and leads, trends,

estimates, studies, and reports. I disseminate any

pertinent file or available information to concerned

special agent(s) working on a particular

investigation. I maintain contact with the agent(s)

(who may be working in Washington, D.C., anywhere

throughout the U.S.) and relays pertinent background

information to assist in the speedy and proper

resolution of investigative issues.

I sample and analyze Suspicious Activity Report (SAR)

data and prepare reports or summaries of findings for

distribution to OIG management officials or special

agents. I research criminal referrals (reports of

apparent crime) arising from failed or troubled

financial institutions. In some cases, analyses of the

data may prompt further investigation of the

subject(s). As directed, I conduct special research

assignments and studies, which may be highly

confidential and/or require expeditious identification

of sources of information within short timeframes. I

prepare findings, analyses, and recommendations for

consideration by key OI officials for program planning

and evaluation.

I participate as a team member in visits to OI field

offices to ensure that OI staff is properly trained on

new investigative techniques and resources. I have

assist in the preparation of materials for use in

training classes. I provide technical direction and

guidance to investigative assistants and other staff

members in the completion of projects and assignments

and the utilization of various databases.

As the Terminal Agency Contact (TAC), I am responsible

for performing criminal history checks on subjects

under investigation by the FDIC using the Department

of Justice's law enforcement database. I am

responsible for re-testing authorized users of the

system. I maintain manuals on DOJ policies and

procedures. I perform name checks and queries on

subjects of investigations for FDIC's security

division and other law enforcement agencies (such as

the FBI) using various OIG databases. Positive

identification of a subject(s) is forwarded to the

requester as well as OI management and the lead agent

assigned to the case.

I initiate appropriate correspondence, notices, and

instructions to special agents with respect to

administrative matters or investigative phases,

procedures, and discrepancies insuring that reports

prepared contain information required by the office.

I ensure the proper classification, storage and

handling of all classified and/or sensitive

information.

I attend meetings, seminars, and other training to

keep abreast of fraud alerts, money laundering

schemes, other criminal activities and trends,

investigative and research tools and techniques. As

appropriate, I provide feedback to OI management and

agents on issues arising from such meetings. Also, I

provide OI management and agents with information

concerning new sources of information, such as web

sites, and other information that will assist the

agents in the investigative process.

Knowledge, Skills, and Abilities

I possess general knowledge of the laws, regulations,

mission, functions, policies and procedures of the

FDIC and understand the nature of the investigative

work undertaken within OI; in addition, I have the

ability to identify appropriate sources of

information. I am knowledgeable of a wide variety of

information resources used or available in order to

conduct effective investigative research and prepare

summaries, reports, and analyses. Further, I am able

to analyze and evaluate statistical data and identify

trends and patterns. I am familiar with the kinds of

information deemed to be private, the rules of

evidence, the processing of OIG subpoenas, the

elements comprising fraud violations and other legal

aspects of investigations. Also, I am familiar with

the missions, functions, and databases maintained by

other agencies to know and understand what information

may be available. I am able to operate a wide variety

of computer tracking/information databases.

Additionally, I am able to prepare work products that

are thorough, accurate, and reliable, sometimes under

the pressure of tight deadlines.

I possess the ability to communicate effectively, both

orally and in writing, including the ability to foster

working relationships with personnel of other

governmental agencies in order to obtain necessary

information. I work under the administrative

supervision and broad direction of the Deputy

Inspector General for Investigations. I have an

on-going responsibility for conducting investigative

research, with most individual assignments emanating

directly from the special agents. I work

independently, generally determining the most

productive avenues of research, and, in some cases,

the depth of research. I keep my supervisor apprised

of workload, progress, and potential problems. Work is

reviewed in terms of objectives met, policies

followed, and quality and timeliness of reports and

recommendations.

In the performance of my duties, I follow all

guidelines pertaining to the United States Code,

Privacy Act, Bank Secrecy Act, FDIC regulations and

policy directives, general and qualitative standards

set forth in the Quality Standards for Investigations

handbook, and computer database reference guides. I

use judgment in selecting and applying appropriate

guidelines and in determining the appropriate course

of action when there are no available guidelines. I am

also guided by FDIC program objectives and

recommendations that arise from the reviews and

appraisals of agency investigations. My assignments

involve a number of different interrelated tasks and

steps and require seasoned judgment in identifying the

sources of information to be researched and in making

analyses. Decisions about how to proceed are

complicated by: 1) requests that may be sketchy; 2)

the need to work more than one case concurrently; 3)

the need to obtain information from a wide variety of

sources; 4) tight deadlines; 5) the need to safeguard

information in sensitive cases; and, 6) the need to

make analyses to identify patterns and trends.

My duties are to conduct research and analysis

pertaining to investigations of illegal activity.

Cases may be extremely complex and may involve high

profile and/or sensitive subjects. The decisions made

by me as to the sources and depth of the research, and

the timeliness and accuracy of the data, contribute to

quality investigative products and the successful

conclusion of investigations. Patterns and trends in

illegal activity identified by me assist management in

planning for the investigation of future cases and in

initiating action to prevent illegal activity.

Regular and recurring contacts are made with personnel

at all levels throughout FDIC, with personnel at the

Department of Treasury's Financial Crimes Enforcement

Network (FinCEN) and other Federal agencies, and at

state and local governments. I establish effective

working relationships with contacts in order to obtain

necessary information; follow-up on requests; to gain

approval to disseminate information; and to clarify

information that may be incomplete.

I must successfully pass a security clearance in order

to access financial and law enforcement databases. In

addition, biennial certification is required for

access to the Department of Justice's National Crime

Information Center/National Law Enforcement

Telecommunications System (NCICINLETS), as well as the

Department of Treasury's Treasury Enforcement

Communications System (TECS).

FinCEN

I am responsible for conducting financial

investigations on individuals and organizations to

provide complex tactical and strategic intelligence

products required in support of the FDIC criminal and

civil recovery mission and other regulatory purposes.

I am physically located on-site at the Department of

Treasury's Financial Crimes Enforcement Network

(FinCEN). I collect financial and law enforcement

intelligence information from multiple sources to

support specific long-range planning, programs, and

activities. I ensure the proper classification,

storage and handling of all classified and/or

sensitive information. I evaluate and review FinCEN

products for accuracy, comprehensiveness, compliance

with set format, inclusive of editing for clarity,

appropriate language, and appropriate adherence to

financial and law enforcement dissemination

regulations.

Suspicious Activity Reports

I perform a random sample of suspicious activity

reported by financial institutions within various

geographical areas. I analyzes data from a variety of

sources to develop trends, patterns, profile

estimates, studies and tactical interdiction

information. I research and analyze data to develop

and publish intelligence products in response to the

FDIC's mission and requirements. I make

recommendations regarding the development of methods

to solve analytical problems. I make recommendations

to streamline and evaluate the validity of a request

for all incoming bank regulatory entities, and manage

a tracking system.

I am responsible for investigating failed or troubled

financial institution issues. Specifically, I assist

Special Agents/Investigators in producing, controlling

and monitoring criminal referrals, tracking case

progress, coordinating actions with the federal

enforcement agencies, monitoring collection of

restitution awards, supplying information to probation

departments and ensuring adherence to policies,

guidelines, and procedures with the ultimate

objectives being effective prosecution and collection

of restitution.

I collaborate with superiors in establishing plans for

the investigation of alleged or suspected violations

of criminal laws with particular emphasis on

white-collar crime that involves fraud, waste, and

abuse. Such investigations are carried out by OIG

Special Agents and other Federal, state, and local law

enforcement employees. Other investigative activities

include, but are not limited to, investigations of

suspected or alleged personnel irregularities.

I research criminal referrals (reports of apparent

crime) arising from failed or troubled financial

institutions.

I coordinate the flow of criminal information between

the FDIC and regulatory and law enforcement agencies.

I prepare investigative reports that contain

sufficient detail to support possible prosecution

and/or administrative action.

I work independently and establish working

relationships with Federal, State, and local law

enforcement agencies.

I meet with FinCEN law enforcement representatives to

keep abreast of fraud alerts, money laundering

schemes, The Egmont Group Financial Intelligence Units

(FIU) of the world, international correspondence,

etc., and relay information to OI headquarters.

I address questions received from Federal, state, and

local representatives as well as the public on FDIC

and/or FinCEN policies and procedures as well as BSA

dissemination procedures.

I prepare FinCEN intelligence reports. I research

background information in order to assess the merit of

report findings to prevent or minimize program and

systems vulnerabilities. I prepare report of findings

with documentation in support of recommendations

detailing the information to the appropriate component

and requesting a response to report findings.

To follow is a summation of my duties as a detailee

to FinCEN:

. Analyzes and evaluates reports. Identifies those

that do not have merit and those that overlap with

other FinCEN intelligence reports previously

submitted. Identifies those issues appropriate for

national projects or investigation, or f6r immediate

forwarding to the appropriate component. Prepares

memoranda to investigative offices outlining the

feasibility of a MIR or FA.

. Conducts research concerning case precedents;

actions taken to prevent fraud and abuse as the result

of investigations; and on-going initiatives and

activities related to component investigations.

Prepares material for inclusion in testimony and

speeches presented by the IG pertaining to

investigative activities, and accomplishments in SSA

programs and operations.

. Analyzes complex investigative reports, from SSA and

other Federal, State and local investigative agencies,

to determine the effectiveness of investigative

methods and approaches; to analyze trends and develop

specialized investigative approaches; and to identify

training deficiencies. Develops special purpose

reports identifying programmatic and operational

weaknesses and recommendations for corrective action.

. Conducts comprehensive review and analyses on

proposed or new regulations, statutes, policy and

program guides. Identifies problems in the application

of OI policies and procedures; and SSA regulations,

statutes, and guidelines.

. Provides comments and recommendations in formulating

and implementing OI policies and procedures with

respect to investigations.

. As assigned, serves as a team member with

responsibility for providing authoritative OI input

for research projects, special initiatives, and staff

studies, relative to special interests and concerns of

the IG, the Commissioner, and Congress. Plans and

coordinates highly confidential/ sensitive assignments

requiring expeditious identification of sources of

information within short timeframes. Prepares

findings, analyses; and recommendations for

consideration by key OI and OIG officials for program

planning and evaluation. Develops databases to

analyze issues and make recommendations.

. Provides coordination between OI, and Federal, State

and local investigative agencies in assessing the need

for proactive or reactive investigative projects where

programs interrelate or 'overlap. Arranges for

participation, within and outside OI, in investigative

activities.

. Prepares responses to Congress and other controlled

and uncontrolled correspondence regarding OI

investigative matters. Researches case files and

histories for background; determines the kind and the

amount of information to which the requester is

entitled; and prepares responses designed to suit the

needs and purposes of the requester and OI.

Coordinates an OIG response by requesting information

from appropriate OIG components and resolving complex

problems as they arise.

. Visits OI field offices as part of an

inspection/review team examining overall operations

and compliance-with OI policies and procedures.

Analyzes findings, recommends improvement in deficient

areas, and prepares detailed reports for management

officials.

. Assists the OI Special Prosecutor in conducting and

coordinating interregional investigations. Gathers and

preserves documentary and testimonial evidence;

maintains liaison with the various field offices and

the pertinent U.S. Attorney's offices; and conducts

research for the field offices in case development

matters. Consults with program specialists to obtain

information on the interpretation of policies,

instructions, and precedents that impact on the case.

. Develops and maintains a database of case law from

various circuit courts concerning OI cases, including,

but not limited to, indictments and jury instructions.

Searches database in response to requests for

information.

. Provides technical direction and guidance to lower

level investigations analyst in the completion of

projects and assignments.

* * * * *

Performance Evaluations (PE): Over a 30 year period,

consistently, reflected the highest rating available.

(PE's available upon request.)

Period/Job 07/1986 - 05/1992 Secretary to the Inspector

Title/Salary: Salary: $35,374/per yr

General, CG-301-09

Employer/Hrs Wrkd: Federal Deposit Insurance Corporation

40 hrs/per wk

Office of Inspector General

Supervisor: Robert D. Hoffman, Inspector General (retired)

Telephone #: (ref. address & telephone number above)

Responsibility: As Secretary to the Inspector General, I perform all

duties with the knowledge of Office priorities,

commitments, policies, and goals. I locate, assemble,

and accumulate information for the Inspector General

for the preparation of various reports and budgetary

matters. This requires the identification of relevant

information obtainable from internal and external

records, files, and personnel as well as the knowledge

of complex accounting and auditing terms.

As part of my budgetary duties, I assist the

Administrative Officer in locating and analyzing

payment authorization vouchers, purchase orders, and

other expense vouchers in the Voucher Unit to assure

that expenses are properly charged to the OIG cost

center in the monthly budget status reports. I

maintain budgetary control logs to ensure the Office

does not exceed authorized expense limits in the

various general ledger accounts. Judgment is

exercised in presenting to the Administrative Officer

discrepancies in billing cost or codes.

Typing assignments are performed on the IBM personal

computer using WordPerfect or MultiMate applications

to minimize retyping for format, sentence structure,

and editorial changes. This assures a more efficient

use of my time and facilitates the prompt return of

the material to the originator.

I develop and prepare for the Inspector General and

Assistant Inspectors General, flowcharts, graphs, and

statistical tables supplied by the audit staff from

rough data for various audit reports. The format and

layout of these documents for visual acuity is my

responsibility.

As part of the control over audit reports, I maintain

a log and assign report numbers to audit reports, and

file the original and related correspondence in a

secured area. Furthermore, I am responsible for the

distribution of audit reports to the Board of

Directors, Audit Committee, and Division and Regional

Heads, and upon request, the General Accounting Office

(GAO).

It is my responsibility to assure that secretarial

duties are performed in a timely manner so that

stringent deadlines of priority work are met.

I organize, design, and maintain various filing

systems for the Office and revise the files of the

Inspector General as needed. I review and arrange for

the Inspector General: (1) incoming mail for his

attention, and; (2) outgoing correspondence for

sentence structure, grammar, typographical accuracy,

form and conformance with procedural instructions and

ensure that all necessary background material is

attached.

I arrange travel plans and make reservations for the

Inspector General, as required, and prepare his travel

voucher from rough copy assuring proper format and

required information.

The composition of non-technical correspondence, such

as letters of acknowledgment, letters of confirmation,

staff directives, and notifications, etc., is also

part of my assigned duties.

Judgment is exercised in presenting to the Inspector

General material in which there is a priority or

special interest. I answer inquiries and determine

which calls should be handled directly by the

Inspector General.

I am responsible for typing and proofing, on a weekly

basis, the Weekly Highlights Report for the Chairman

and executive officials to review trend analysis and

status reports, audit reports, and other

correspondence of a sensitive nature. Draft audit

reports are typed from handwritten rough copy for the

Assistant Inspectors General and various audit staff

members.

Payroll Entry Clerk

I enter payroll data for 117 OIG employees on the IBM

personal computer (using the PC TARE application) and

transmit this data to the Department of Agriculture

National Finance Center. (However, this task has

recently been reassigned to the Administrative

Officer.)

Travel Voucher Examiner

I assure the accuracy of travel voucher claims and use

the FDIC General Travel Regulations as a guide. In

addition, I verify accounting codes recorded on Salary

Reallocation Expense forms submitted by each employee

(which is now obsolete).

Other Administrative and Miscellaneous Duties

I act as liaison between the OIG and Office of

Personnel Management (OPM) to assist in the

coordination, structure, and selection of Merit

Promotion Panel participants and maintain a record of

OIG personnel selected for each panel.

The preparation and review of requisitions for

supplies, equipment repair, and printing services is

also my responsibility. I act as office librarian,

repair contact, key operator for the photocopier, and

accountable property officer. As office librarian, I

maintain a log of books and periodicals purchased or

on loan to a Division or staff member. As repair

contact person, I maintain liaison with the Central

Receiving Unit and building maintenance center for

office and equipment repairs and space requirements.

As the accountable property officer, I maintain a log

of all supplies, equipment, or furniture purchased

such as calculators, attach cases, art work, etc.,

either assigned to the audit staff or located within

the office.

In summary, my duties include, but are not limited to

the following:

. Supervise the work of office administrative

employees to ensure adherence to quality standards,

deadlines, and proper procedures, correcting errors or

problems.

. Coordinate special projects.

. Develop advanced presentation materials.

. Collect, compile and analyze moderately complex data

and information.

. Independently prepare more complex documentation,

reports, charts, graphs, and spreadsheets at designate

intervals and as requested.

. Prepare audit and semi-annual reports and Reports to

the Congress, in addition to presentations (i.e.,

bound booklets, color slides, etc.) as directed by

management.

. Research budget variance and follow-up to resolve

issues.

. Schedule and maintain calendar of appointments,

meetings and travel itineraries, and coordinate

related arrangements.

. Train and instruct employees in job duties and

company policies or arrange for training to be

provided.

. Resolve employee complaints and answer employees'

questions regarding policies and procedures.

. Provide employees with guidance in handling

difficult or complex problems and in resolving

escalated complaints or disputes.

. Discuss job performance problems with employees to

identify causes and issues and to work on resolving

problems.

. Evaluate employees' job performance and conformance

to regulations and recommend appropriate personnel

action.

. Implement corporate policies, procedures, and

service standards in conjunction with management.

. Explain policies/procedures to other parties based

on knowledge of the company and department guidelines.

. Act as a liaison between the department and external

divisions.

. Prioritize and resolve inquiries (phone, e-mail, in

person).

Period/Job 05/1984 - 07/1986 Secretary to the Deputy

Title/Salary: Salary: $19,606/per yr

Inspector General, CG-301-08

Employer/Hrs Wrkd: Federal Deposit Insurance Corporation

40 hrs/per wk

Office of Inspector General

formerly: Office of Corporate Audits and Internal

Supervisor: Investigations

Responsibility: James A. Renick, Deputy Inspector General (deceased)

As Secretary to the Deputy Director, my primary

responsibility is to independently schedule my work in

order to meet critical deadlines established by Office

policy and external reporting requirements. I am

responsible for assuring that my work and the work of

two clerk typists is properly formatted and

grammatically correct with appropriate punctuation and

spelling. In performing my duties, it is my

responsibility to:

. interpret and adapt guidelines set by the Office and

ensure their enforcement among the clerical staff;

. maintain and prepare the Biweekly Time and

Attendance Report (payroll) for all personnel of the

Office, including those in travel status;

. evaluate, for accuracy, Salary Reallocation Expense

Report data which should correlate and accompany each

employee's Biweekly Time and Attendance Report;

. prepare various vouchers for payment of membership

dues; conferences; travel and training fees; books and

periodicals; office supplies and equipment; and CPA

contract fees;

. use the GRID Compass microcomputer to monitor,

record, and control OCAII expenditures for travel,

conferences, training, membership fees, office

equipment and supply purchases, etc., and to ascertain

that expenditures are charged appropriately to the

various general ledger accounts and OCAII cost centers

by the Division of Accounting and Corporate Services;

. locate, assemble, and accumulate information for the

Deputy Director for the preparation of various

reports, briefings, and conferences;

. arrange training, conferences, and interviews for

the Deputy Director, and keep him abreast of Board of

Directors, Audit Committee, and Budget and Management

Committee meetings, and assemble data as needed;

. arrange travel plans and reservations for the Deputy

Director, and prepare his travel voucher upon return

to assure proper format and required information;

. as an alternate, review travel vouchers submitted by

auditors no longer in travel status to assure accuracy

and compliance with the Corporation's General Travel

Regulations (GTRs);

. contact, coordinate, schedule, and receive job

applicants for interviews with the Director, Deputy

Director, and Audit Managers;

. type draft audit reports from handwritten rough copy

and assist in the preparation and distribution of

final audit and investigative reports for Audit

Managers and the entire staff;

. assist Audit Managers by preparing charts, graphs,

and statistical tables required for various audit

reports from rough data supplied by the audit staff;

. compose non-technical correspondence, and obtain

required references or information from files or other

sources for use by staff members; and

. organize, design, and maintain various filing

systems for the Office and Deputy Director, and revise

these files as needed.

In summary, my duties include, but are not limited to

the following:

. Draft final copies of technical and administrative

material or other writing assignments including

letters and memos for the Deputy Inspector General.

. Edit material to ensure that information is

technically and editorially correct for style,

content, grammar, syntax, etc.

. Prepare audit and semi-annual reports and Reports to

the Congress, in addition to presentations (i.e.,

bound booklets, color slides, etc.) as directed by the

management.

. Prepare PowerPoint slides and talking points.

. Develop advanced presentation materials.

. Perform quality control checks on all assignments.

. Provide updates on all assigned tasks as requested.

. Conduct research as needed.

. Review, maintain, research, and report on human

resource and payroll information/activities.

. Enter employee biweekly Time & Attendance

information, generate reports, and transmit such

information to the National Finance Center.

. Receive a written or electronic account of all hours

worked and leave taken for all employees, which in

turn is used to enter the data into the timekeeping

system.

. Obtain supporting documentation for all leave usage

(leave slips, court documents, military orders,

medical documentation, etc.), premium pay, overtime,

holidays worked, and various forms of compensatory

time for travel, as required.

. Verify/validate timekeeping data submitted each pay

period.

. Ensure Time & Attendance records are submitted on

every employee within established deadlines.

Employees for whom no data was received must be

reported to the supervisor.

. Maintain valid accounting tables within Time &

Attendance program.

. Assist Time & Attendance liaisons with corrective

actions on rejected timesheets.

. Obtain effective dates from Human Resource Director

or supervisors of personnel actions affecting

employees pay or leave (such as time off awards,

separation actions, promotions, etc.).

. Adjust employee leave balances and Service

Computation Dates as instructed by authorized

personnel or Time & Attendance Liaisons.

. Prepare and validate corrected timesheets, as

necessary.

. Name an authorized employee as the Delegate

(alternate/backup) so that timekeeping functions can

be performed even when the primary timekeeper is

absent.

. Research budget variance and follow-up to resolve

issues.

. Schedule and maintain calendar of appointments,

meetings and travel itineraries, and coordinate

related arrangements.

. Schedule meetings and appointments.

. Manage and update daily appointment calendars.

. Coordinate and schedule high level meetings, which

include: arranging for meeting dates, times,

locations, teleconference phone lines,

material/document handouts, and arranging for meeting

equipment.

. Maintain local files, records, and correspondence

(archiving, if needed) containing sensitive

information.

. Interact with and support a full-range of OIG

officials.

. Train others in the characteristic duties.

. Transcribe handwritten verbiage and respond to

low-level correspondence for a high-level executive.

. Transcribe meeting minutes received in writing

and/or by Dictaphone.

. In support of OIG management, resolve moderately

complex (non-routine) administrative problems

independently or with others.

. Problem resolution may include research.

. Handle tasks that are typically diverse and

advanced.

. Scan all relevant print and electronic media;

compile information relevant to OIG mission; and

distribute information.

. Receive, route, and disseminate telephone calls to

the Deputy Inspector General and staff.

. Handle and/coordinate the shredding of sensitive

correspondence.

Period/Job 02/1977 - 05/1984 Clerk-Typist, CG-301-5

Title/Salary: Salary: $15,681/per yr

Employer/Hrs Wrkd: Federal Deposit Insurance Corporation

40 hrs/per wk

Office of Corporate Audits and Internal Investigations

Supervisor: (OCAII)

Telephone #: Eileen Flynn, Secretary

Responsibility: 703-***-**** (ofc)

As a Clerk Typist in the Office of Corporate Audits

and Internal Investigations, I perform basic routine

clerical and typing tasks for the maintenance and

support of the office. I type draft audit reports

from handwritten rough copy for Audit Managers and the

entire audit staff. It is my responsibility to

maintain all correspondence to audit reports still in

draft form. I maintain a control log and assign

report numbers to all audit reports issued in final

form. Furthermore, I furnish copies of these reports

to the Board of Directors, Budget and Management

Committee, and the General Accounting Office. I

locate, assemble, and accumulate information for OCAII

staff members for the preparation of various reports

and budgetary matters. I assist Audit Managers by

developing and preparing flowcharts, graphs, and

statistical tables supplied by the audit staff from

rough data for various audit reports. The format and

layout of these documents for visual acuity is my

responsibility.

I have experience and knowledge in the various

procedures required for processing requests for

personnel actions, procurement requisitions, requests

for stocked items, printing services, training forms,

travel vouchers, and payment authorization vouchers.

Additionally, I prepare requisitions for the

procurement of Office supplies, equipment, furniture,

and repairs.

I maintain and prepare the Biweekly Time and

Attendance Report (payroll) for all personnel of the

Office, including those in travel status.

I arrange travel plans and reservations for OCAII

auditors, as required, and prepare travel vouchers

from rough data upon their return.

I organize, design, and maintain various filing

systems. Duties also include directing walk in guest

to appropriate personnel; receiving, and directing

telephone inquiries. Additionally, I proofread

outgoing correspondence and reports for format,

grammar, spelling, and punctuation.

In summary, my duties as a Clerk-Typist consist of:

. Type and maintain information in finished form such

documents as correspondence, memos, reports, etc.,

using computer software inclusive of word processing,

spreadsheet and database.

. Operate a variety of standard office machines and

equipment such as computer, typewriter, facsimile,

multi-line telephone, overhead projector, copier and

calculator.

. Utilize various software programs for word

processing and spreadsheets.

. Retrieve and input data utilizing a computer.

. Prepare personnel actions, procurement requests, and

perform and assist others with routine forms

completion.

. Review forms, applications and other documents to

ascertain proper completion.

. Order supplies based on predetermined inventory

levels.

. Provide back-up assistance for other clerical

positions and perform routine office support duties.

. Maintain filing systems.

. Utilize proper grammar, punctuation, spelling and

correct arrangement of information.

. Perform basic mathematical operations with accuracy.

. Answer multi-line telephones, route calls, take

messages, schedule appointments, and respond to or

refer inquiries.

. Greet staff, visitors, and/or clients and provide

required assistance or refer to proper source for

assistance.

. Process mail, including open, sort, stamp, log-in,

and distribute.

. Collate and assemble materials for mailings.

. Report to immediate supervisor as assigned.

. Maintain the confidentiality of designated

information.

. Communicate effectively with management, staff, and

visitors.

Accomplishments

On my own initiative, I learned how to use the Wang

mathematical function (which is now obsolete) to

produce a data base system for monitoring training

expenses. In addition, I created a format on the Wang

for typing travel vouchers and other recurring forms

and documents and submitted this format to the

Corporation as a suggestion. My suggestion, however,

was denied due to the Corporation's decision to do

away with the Wang. I have also advised and trained

OIG personnel on how to access and perform complex

functions on the Wang.

I created the "List of Interviews" form (which is

still used by the OIG) to keep management and the

secretarial staff abreast of scheduled interviews.

This form specifies the time, date, and order in which

management officials should interview an individual.

I have authored several internal documents that are

utilized by not only the Office of Inspector General's

secretarial staff, but the professional audit staff as

well. These documents cover a myriad of topics

ranging from the OIG Secretarial Manual to the Time

and Attendance (T&A) Manual. The OIG Secretarial

Manual depicts the functions of the office and

provides each secretary with a basic description of

how to perform his/her daily assignments and where

documents and other pertinent information are

maintained. The Time and Attendance (T&A) Manual,

which is used to input OIG employee payroll data on

the IBM personal computer, required an in-depth

knowledge of the payroll system and long, arduous

hours of writing and editing notes, and testing the

system for accuracy. In addition to developing the

narrative for this document, it was also necessary to

present graphs to clearly depict the processing

system. Accordingly, the T&A Manual consists of

several visual display screens and step by step

instructions on how to access and input such relevant

data into the system.

ADDITIONAL WORK EXPERIENCE

Detail Assignments

1. South Side Bank, Chicago, Illinois 1981

I performed the following duties while on detail, over

a two week period in 1981, at the South Side Bank in

Chicago, Illinois:

. typed and photocopied approximately 749 asset ledger

cards consisting of installment, commercial, mortgage,

and student loan accounts;

. assured accuracy of addresses and information

contained in installment, commercial, mortgage, and

student loan files;

. addressed letters of confirmation pertaining to

information contained on asset ledger cards;

. followed up on letters returned to the South Side

Bank because of improper address recorded in loan

files and corrected the files accordingly;

. located and scheduled accounts that were closed

prior to and thereafter the Bank's termination on July

30, 1981;

. run batch control totals of participation accounts;

. run batch control totals of all commercial accounts;

and

. signed confirmation letters for over 350 commercial

accounts;

2. Office of the Comptroller of the Currency (1982)

During the period of July 13-14, 1982, I was detailed

to the Office of the Comptroller of the Currency to

perform secretarial duties for Mr. Al Herlands, Deputy

to the Director. Mr. Herlands was so impressed with

my performance, professionalism, and minimum need of

supervision that, in addition to placing a telephone

call to the Director of the Office of Corporate Audits

and Internal Investigations (OCAII) he sent a letter

of appreciation commending my "loyal service".

Awards & Special

Achievements

FDIC, MONETARY GRAND JURY CASE (confidential)

AWARD "Annette's referral was made in March of 2004."

AUGUST 2007 (re: FinCEN report)

FDIC, MISSION "for continuously demonstrating exceptional analytical

ACHIEVEMENT AWARD and technical skills while serving on a detail with

NOVEMBER 2003 FinCEN. FinCEN reports that they have benefited

greatly from Ms. Chandler's detail, and that she is

always willing to assist other FinCEN employees,

detailees, and contractors in performing research."

FDIC, STAR AWARD "for their contributions in the preparation and/or

APRIL 2002 conducting of an interagency Symposium on Emerging

Issues in Banking. Presentations were made by various

Federal agencies, Congressional staff, and

high-ranking government officials. The Symposium was

viewed as a significant success."

FDIC/FinCEN, From: (name redacted)

FEEDBACK Sent: Monday, August 27, 2001 2:53 PM

AUGUST 2001 To: (name redacted)

Cc: Chandler, Annette

Subject: FinCEN Pro-Active Findings

Thank you very much for the referral of the SAR on

(redacted). Our

Dallas Field Office has reviewed the information and

is opening a case (our

reference number (redacted). We have made preliminary

contact with the FBI,

who did not have an active investigation ongoing, but

have indicated an

interest in a joint OIG/FBI investigation. Please let

me know if you have

any questions.

Thanks again for bringing this to our attention.

FDIC, STAR AWARD, "for providing critical research and analysis support

JANUARY 2001 of OI's ongoing initiatives investigating fraud at

open, viable financial institutions and at failing or

recently failed institutions. Her comprehensive

searches of law enforcement and commercial databases,

and her detailed and timely data analyses has greatly

advanced investigative initiatives in these important

areas to the OIG and FDIC nationwide."

FDIC, SPECIAL ACT From: FDIC OIG Counsel (name redacted)

AWARD Sent: Tuesday, August 01, 2000 11:10 AM

JULY 2000 To: Chandler, Annette

Congratulations on your award. OI's work on the

Keystone investigation has yielded great results for

the FDIC and for the OIG as a whole, and I was glad to

see formal recognition of everyone who contributed to

OI's efforts had been extended. Again,

congratulations!

"for providing critical investigative support to a

multi-agency task force investigation relating to the

failure of an FDIC-insured institution. She

summarized her research and analysis in a

comprehensive report that proved to be a valuable

source of intelligence for the task force. The first

phase of the task force investigation resulted in the

conviction of two former bank officials on charges of

conspiracy and obstruction of the bank examination

process."

Certifications/

Training Top Secret Clearance/Single Scope Background

Investigation (SSBI)

FDIC, Arlington, VA

05/01/2005 - until retirement in August 2007

Federal Law Enforcement Training Center (FLETC)

Glynco, GA

Certificate

April 2002 - May 2002

Course Description: Criminal Investigations In An

Automated Environment Training Program (CIATP)

Prerequisite course attended and successfully

completed in anticipation of becoming a Seized

Computer and Electronic Crimes Recovery Specialist

(SCERS). Certificate available for review.

List of job-related skills, training, and noted

accomplishments, publications, membership in

professional organizations very extensive; therefore,

to be provided upon request.

Professional Association of Certified Fraud Examiners (ACFE)

Affiliations Austin, TX

Associate Member since 1992-2007

Interagency Committee on Women in Federal Law

Enforcement (ICWIFLE), Washington, DC

Associate Member since 1992-2007

National Organization of Black Law Enforcement (NOBLE)

Alexandria, VA

Associate Member since 2002-2007

Skills and

Competencies High proficiency in Microsoft Word, Excel

Spreadsheets, PowerPoint, Access, Adobe, WordPerfect,

& Outlook

Ability to design web pages using Macromedia MX 2004

Ability to convert MS Word files into Adobe Reader

files

Novice experience in forensic evidence recovery (as a

result of training at FLETC and self-taught exercises)

Summary of skills using various software programs

inclusive of law enforcement and commercial databases:

AutoTrack

Dun & Bradstreet

Lexis/Nexis

NCIC/NLETS

Analysis Notebook

Link Analysis

BSA filings, Currency Banking and Retrieval System

(CBRS)

Overhead Projectors

Laminating machines used to create employee

identification cards

Internet (to perform research)

Computers, Laptops, Scanners, Photocopiers, Imaging

and Facsimile

machines, etc.

Administrative skills to include: supervisory,

clerical, human resources, hiring, firing, salary and

benefits, time and attendance, writing instruction

manuals, conducting training session for staff

members, visual display using projectors, conference

coordination, event planning, personnel and EEO policy

and procedures, etc.

Excellent written & verbal communication skills

Strong time management skills & ability to manage

concurrent tasks efficiently

High level of accuracy

Ability to maintain confidentiality

Ability to work overtime

Ability to effectively communicate, problem solve and

act decisively while maintaining a team player

attitude which is paramount.

Ability to work according to company values

Answer phone courteously and promptly

References

Valerie V. Toyer, Special Agent

Federal Deposit Insurance Corporation (FDIC)

Office of Inspector General (OIG)

Office of Investigations (OI)

3501 N. Fairfax Drive

Arlington, VA 22226

703-***-**** (wk); 202-***-**** (cel); (703)

562-6464 (fax)

Jennifer Y. Etheridge, Audit Specialist

FDIC, OIG, Office of Audits

(Same address as above)

703-***-**** (wk); 301-***-**** (cel)

Mildred H. Spencer, Criminal Information Specialist

FDIC, Division of Supervision and Consumer Protection

(DSCP)

Cyber Fraud & Financial Crimes Section

550 17th Street, N.W. - Room F-4015A, Washington, DC

20429

202-***-**** (wk)

Cynthia Vickers, Special Agent (FDIC, OIG-OI, retiree)

1779 Niskey Cove Rd, S.W., Atlanta, GA 30331

404-***-**** (hm); 404-***-**** (cel)



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