Customer Service Sales

June Kim Jones

*** ********* *****

Murphy, Texas 75094

Cell: 817-***-****

Email:abh4gv@r.postjobfree.com

SUMMERY OF KNOWLEDGE/SKILLS:

. Detail oriented, highly organized, and multi-functional in a

fast-paced office environment.

. Self-motivated, analytical, and problem-solving.

. Export and import background for over 10 years with clear

knowledge of Operations Management, Document Administration and

Compliance.

. Develop and maintain good relationship with internal departments

and external customers, suppliers, brokers and carriers.

. Prioritize and meet deadlines. Work independently with minimal

supervision, and at the same time, team player who guides

employees to work efficiently.

. Strong negotiating skills with carriers, vendors and suppliers.

Knowledge of various modes of domestic and international

transportation, and always conscious of cost saving.

. PC proficiency: MS Word, Excel, PowerPoint, Adobe Acrobat, SAP

GTS and R/3, System 36, JDEdwards, NaVision, MFGPro, Lotus

Notes, Outlook.

EMPLOYMENT:

Sept.15, 2009 - Current

Export/Import Administrator (Contractor)

EX/IM, NCS, Raytheon, Dallas, Texas

. Daily processing of import and export transactions, following

our client company

standards, and desktop instructions. Coordinate with

client company service providers

(i.e. customs brokers/freight forwarders) to maintain

compliant and timely import/export

transactions.

. Efficiently and accurately classify a variety of products,

engaging program and

engineering resources as necessary. Utilize outside

tools/resources such as the customs

and border protections cross database.

. Facilitate timely, and accurate responses to requests for

information (CF28), and notices

of action (CF29) from customs and border protection.

. Familiarity with government regulations, and their application

as they relate to import and export transactions.

. Perform regular post transactional audits, and maintain records,

metrics, statistics, and

generate reports for management highlight risk, and

suggest resolution strategies.

. Effectively communicate with internal customers. Recognize

export/import issues in

program performance, implements solution, carries to

completion while exercising good

judgement with minimal supervision/management to

include general awareness, and

compliance training.

. Readily differentiate between routine and non-routine

matters, able to make recommendations

and implement solutions.

Feb. 25, 2008 - Jul. 2, 2009

International Traffic Analyst

Sanmina-SCI, Allen, Texas

. Control Tower: oversaw and controlled the operation of import

from Asia to Mexico plants, solving problems, ensuring lowest

cost, analyzing company's and customers' needs, researching

transportation methods and auditing carrier costs and

performances.

. Freight Invoices: created new and simplified current weekly,

monthly, quarterly and annual financial reports, Reconciliation,

Accrual, P & L, and Cost. Research, verified and approved

troubled invoices. Discovered about $150,000.00 from auditing

old invoices from forwarders.

. Import Documents: audited all the import documents from several

brokers, and rated their performance every month.

. Working with the Payment Company (Accuship): receive EDI rejects

from them, researched, and send back to the Accuship with

approval for payment or NCB (Non-Company Bill). Solved problems

such as internal reallocation.

. Managed and lead 3 employees.

Nov. 05, 2005 - Feb. 20, 2008 Senior

Export Specialist - Parts

Atlas Copco Drilling Solutions, Garland, Texas

. Prepare and issue export documentation for international

shipments in a timely manner, such as invoices, packing lists,

and various certificates.

. Monitor, develop relationships with, communicate and negotiate

rates with various freight forwarders and express couriers.

. Work closely with international customer service reps. and

shipping department and warehouse.

. Initiated and updated the SOP and established the backup system.

. Set up the HTS codes for the products that did not have the

codes.

. Initiated cutting down the freight charges by encouraging the

shipping department and customers to use ocean or express

couriers, depending on the urgency, weight and dimensions of the

shipments. It saved the company approximately $10,000.00

. Solved problems with customers' shipments, shipping departments,

and documents.

. Supervised 4 members in the International Traffic department.

Jun. 05 - Aug. 05, 2005 Logistics

Controller (Temp)

Valeo-Selective Technology, Inc., Irving, Texas

. Controlled imports from overseas venders for components, the

inventory levels of automotive parts, production scheduling, and

exporting parts to international customers.

. Work closely with US customs and import brokers for smooth

import procedures, clearance, inbound and FTZ.

. Daily checked the inventory level of each part, researched BOM

(Bill of Materials) for low stock items, issued the work

orders, and ensured the stock level meets customers' demand.

. Screened all the freight invoices are correct, and approved for

the payments.

. Prepared daily, weekly, monthly, quarterly and annual sales

forecast.

. Researched HTS codes, prepared export documents accordingly,

depending on each

country's custom regulations. Coordinated shipping by

air, ocean and express

couriers to domestic and overseas customers.

1996 - 2003 International Operations

Specialist,

Wilsonart

International, Temple, Texas

. Handled import and export operations and accounts of

international branch offices/warehouses and customers located

in over 70 countries, with over $7 billion in total value.

. Initiated and participated in contracting steamship lines for

low costs and good service, by accepting bids, evaluate the

proposals, draft contract with the Legal Dept.

. Initiated and conducted setting up all HTS codes for every

product the company had, received the QA/Lab's approval, and

filed with the Legal Department.

. Answered inquiries, placed orders to manufacturers, prepared

and submitted documents of international shipping required by

U.S. and overseas governments and of banking documents for

Letters of Credit to international banks.

. Traced all shipments for on-time delivery by utilizing internet

websites of air/ocean/ground carriers and UPRR(Union Pacific

Railroad). Monitored the performance of carriers in all

shipping methods, and replaced them if not met the performance

standards.

. Solved problems from the time of placing the orders till the

time of receiving overseas. Communicated with customers and

departments of sales, marketing/sample and production.

. By preparing forms and executing the entire process myself,

instead of hiring other companies, I saved approximately

$10,000.00 annually for the company.

. Discovered billing discrepancies from freight companies,

researched, and recovered $50,000.00 for the company.

EDUCATION: AA in General Study

Central Texas College, Killeen, Texas

BA in Business Administration

Sejong University, Seoul, Korea (Was

evaluated and recognized by World Evaluation Services for

foreign students as equivalent as the

one in the states).

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