Manager Customer Service
Resume:
Resume
Melanie L. Salerno
North Ogden, Utah 84414
Tel: 801-***-****)
Email: abh4g7@r.postjobfree.com
Objective: To obtain employment at a growth oriented firm, which will
allow me to both further utilize my skills and acquire new abilities.
Summary of Qualifications:
. Seventeen years experience in Mortgage, Construction, and Commercial
lending.
. Wide experience and knowledge processing programs like Calyx point,
Microsoft Word, Word, and Excel.
. Proficient in meeting deadlines and working in a team environment.
. Strong knowledge of industry developments, technical terminology, and
technical writing.
Education and Training:
. Utah Valley State College, Orem, Utah.
Graduate of a Graphic Design Certificate.
. Provo High School, Provo, Utah.
Diploma in Business Education.
. Other
Continuing-education classes and workshops
in the Mortgage Industry, Business communication and Bonded
Notary.
Experience:
2009-Present Office Manager, Salerno Painting, North Ogden, Utah.
Office Manager, responsible for all construction draws, accounts
payable, accounts receivable, payroll and billing. Processed all
subcontracts and change orders. Worked directly with owner to
complete estimates and projection for profitability. Managed
scheduling jobs, maintained supplies, and worked with employees to
assure completion of projects.
2007-2009 Mortgage Closing Manager, Superior Lending, South Ogden,
Utah.
Mortgage loan closer, prepared appropriate documents and disclosures
necessary for closing.
Responsible for balancing and funding of all FHA, VA, and
Conventional loans. Performed the
task of solving issues that might arise at closing or before closing.
Shipped and submitted
closed loans to investors for purchase, managed all case binders for
Utah, Las Vegas, and
Nevada.
1999-2007 Loan Officer & Loan Processor, Maverick Financial, South
Ogden, Utah.
Mortgage Broker, Loan Officer, Underwriter, Processor, Closer, Office
Manager, Notary.
Loan origination, processed mortgage loans, pulled documents for
mortgage loan closings,
closed mortgage loans, closed constructions loans, commercial loans,
customer service.
Accounts payable, receivable, commissions, and payroll.
1998-1999 Loan Processor, Countrywide Home Loans, Ogden, Utah.
Mortgage Loan Processor, closer, shipper and funder. Processed
Countrywide existing customers with refinances of first and second
mortgages. Processed Conventional, FHA, and VA loans. Pulled loan
closings, shipped and funded mortgage loans.
1997-1998 Loan Processor, Republic Mortgage, Ogden, Utah.
Mortgage Loan Processor, processed VA, FHA, Conventional and
Construction loans. Marketer, and customer relations. Responsible
for meeting monthly quotas.
1996-1997 Loan Processor, America First Credit Union, Ogden, Utah.
Mortgage Loan Processor, processed VA, FHA, Conventional and
Construction loans.
Serviced credit union members and developed business relations.
References
Joyce Wakkuri
Republic Mortgage
Layton, Utah
Susan Markham
Bank of America
Jerilyn Adams
Ogden, Utah
Contact this candidate