Customer Service Sales

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GWENDOLYN ZENGOTA

***** ******** *****, *******, ** 77077

T: 713-***-****/ abh4g6@r.postjobfree.com

Detail-Oriented Writer/Editor and former Homeschooling Mom, eager to find a challenging job

in a company where I can make a real contribution. Qualified for all communication and clerical tasks

RESOURCEFUL, OPTIMISTIC, & TENACIOUS. Able to work independently or on a team to beat

deadlines and produce quality work. Always ready to embrace new systems and software. Proven

leadership in streamlining and executing new procedures.

Skill set

Typing * 10-key * MS Office * Fax * Problem Solver

EDUCATION

B.A. – Journalism. University of Houston, 1991

EXPERIENCE

10/2010 – Houston First Baptist Church. Houston, Texas

Copy Editor – Volunteer position. Edited 30+ articles for annual Missions Magazine. I also assist with

varied tasks in the Creative Services office.

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11/2009 – 2/2010 US Census Bureau. Houston, Texas

Group Quarters Supervisor – Trained & supervised both field and office employees. Assigned &

reviewed work for completeness, monitored payroll, assisted with procuring training space.

Consistently stayed 2-3 weeks ahead of deadlines.

1/2006 – 5/2007 Self-employed. Home-based business

Sales - Sold flooring nationwide by phone to customers who were responding to classified ads.

Additional duties: tracking and submitting sales for payment, handling all customer service issues,

working with warehouses to insure supply.

Uncovered ongoing in-house warehouse theft and alerted management

3/2003 – 11/2005 Network Funding LLP. -Mortgage Company- Houston, Texas

General Clerk – H.U.D Loans - Assembled, verified, entered data, then shipped files.

Loan Coordinator – Tracked loans from submission through closing. Checked loan submissions for

completeness, verified employment and residency, pulled flood certs.

Final Docs Manager – Supervised 3 people in this newly created position, managing H.U.D.

submissions, tracking down title policies and filing assignments.

Devised and implemented new scanning procedure for incoming Title Policies, thus reducing the

problem of these missing docs to almost zero, saving money and time in replacement costs. Reduced

other missing doc issues from 870 down to 93 in less than a year.

2/2000 – 5/2001 TOTAL MERCHANT SERVICE- Merchant Credit Cards - Denver, Colorado

Sales & Administrative Assistant – Initially set up a bookkeeping, file system & Quick Books accounts

for new business. Later I assisted with Sales follow-up and payroll.

9/1999 – 2/2000 US WEST WIRELESS (now Qwest)- Telecom - Denver, Colorado

Customer Service Representative – Answered customers’ calls regarding their wireless phone service;

including researching billing disputes, diagnosing phone and service area problems, educating customers

about features and limitations; as well as setting up new accounts. Promoted to e-mail desk.

12/994. Began family

2/1994 – 10/1994 Denver Post – Denver, Colorado

Classified Advertising Sales Rep – Placed ads for customers by phone; coaching on what to say, how

to say it and where to place the ad for best results. Filled in on the Business Contract Advertising desk

when needed.

10/1992 – 2/1994 The Coloradoan – Fort Collins, Colorado

Classified Ad Sales – Contract Desk - Began as general sales rep. Promoted to contract desk where I

worked exclusively with business customers; assisting them on copy, design and placement of ads.

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1991 back – While putting myself through college, I worked as a Car Salesperson,

a Bartender, and a Blackjack Dealer (Las Vegas), as well as several temporary clerical jobs.

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