Sales Customer Service

LISA M. PRINCE

Director of Outside Sales

CORE STRENGTHS: Client & Vendor Relations Client Compliance & Risk Management Strategic & Action Planning

Trade Shows & B2B Events Needs Assessment & Analysis Networking & Referrals

Partnerships & Alliances Training / Development & HR Market Penetration & Position

Contracts & Agreements Key Account Management Customer Care & Retention Entrepreneurial Mindset

Solutions & Consultative Sales Product Education & Management

10-year progressive, fast-track corporate and entrepreneurial career creating and sustaining business within competitive

markets ... seek to transition success into long-term career opportunity in

TERRITORY SALES ~ Account MANAGEMENT ~ Business Development

• An ethical, loyal, energetic, "make-it-happen" professional able to accelerate sales growth and positively impact

the bottom line through effective product education and extensive relationship building.

• Persistent in pursuit to build sales and provide solutions according to identified customer needs. Strong

customer-service orientation, demonstrated by established credibility and leverage with aviation clients.

• Possess an unshakable determination when challenged with strong personalities, demanding deadlines, and the

rigorous assimilation of technical information. Successful in autonomous and collaborative settings.

EXPERIENCE:

Pilot Insurance Center Addison, Texas 05/2000 - Present

Pilot Insurance Center (PIC) specializes in providing personal, business, and estate planning with life insurance.

Best known for our exclusive pilot life program we provide the most competitive pricing to pilots on full

coverage life insurance with no aviation exclusions.

Director of Outside Sales (2007 – Present); reporting directly to the owner, my daily responsibilities included

qualifying candidates, assuring registration and licensure, and post-submittal case management of new policies.

• Recruitment and support of 200 licensed insurance agents

• Achieved yearly sales growth including 36% growth in 2009

• Helped in design changes and implementation of new sales support software in 2009

• Primary representative at annual tradeshows which typically generate 500 plus new prospects and

mature into 300 plus new clients

• Nurtured and maintained key relationships with primary insurance carriers

• Developed marketing materials to help promote the company and generate leads

• Responsible for continuation of all corporate licensing and certifications

• Conduct seminars and presentation to promote the product sales

• Develop network with end-user, marketing associates and distributors

• Responsible for the development of business opportunities and expansion of the product at manager

level

• Enhancing up to date knowledge on new products, procedures, services and tools by attending

departmental and training conferences

• Organize joint sales calls with participating vendors

• Use marketing data to maximize sales effectiveness and efficiency by using relevant sales

management tools

• Liaison between the company and the customer for up-to-date condition on pricing, service and

latest product release launches

Customer Service Manager (2004-2007); provided case management for inside sales and placed business. After

earning my TDI license I assumed sales responsibility for the Corporate Vice President’s personal sales as well

as providing pre-show and on-site sales support for trade shows.

Lisa M. Prince Page Two

• Identified and made recommendation for process improvements

• Monitored the performance of personnel to ensure a productive work environment

• Managed the HR function in the areas of staffing and training

• Motivated employees to achieve personal goals and to consistently meet expected quotas

• Built a teamwork environment that encouraged hard work and collaboration

• Ensured workflow efficiencies, customer service excellence, and quality assurance

• Responsible for building successful business by communicating and networking with the clients

Office Manager & Sales Associate (2000-2004); hired and supervised all office, clerical and sales associates.

Other duties included assembling and disseminating applications and policies to new and existing customers.

• Provided support to the sales team, ensuring all sales and service objectives were met

• Responsible for answering customer queries, problem solving and providing detailed information on

new products

• Worked with new customers in the development of new accounts and the implementation of new

systems

• Assisted in the development of new policies and procedures

• Assisted in the training of new customer service representatives and associates

• Performed market research surveys on customer needs and requirements

• Prepared weekly sales reports for the sales team and sales management

• Generated repeat business through successful client follow-up

American Broadcasting Company (ABC), Dallas, Texas 08/1997 – 05/2000

ABC is an American television network. Created in 1943 from the former NBC Blue radio network, ABC is

owned by The Walt Disney Company and is part of Disney-ABC Television Group.

Host for Disney Radio (1999 – 2000); hosted an on-air radio show from midnight to 5am. My roles and duties

included host, producer, director as well as on-air talent.

Promotions Coordinator & On-air Call Screener (1997– 1999); coordinated all promotion activities related to

radio promotions, giveaways, guest appearances and special events. Also, screened and selected incoming callers

for participation in various activities on the prime-time radio show.

EDUCATION:

• BS, Communications, minor in Radio-TV Film, University of North Texas, 2001

• Life & Health Insurance short courses

• Toastmasters Communication & Leadership Educational Program

Licensure:

• Texas Department of Insurance (TDI) – Life Agent/Agency: Expiration: 12/2010

2667 Lake Ridge Drive, Little Elm, Texas 75068 • 469-***-****• abh4e1@r.postjobfree.com

Contact this candidate