Manager Sales
Resume:
I saiah H. Hoper
**** **** ****, *********, **** 52806
Education Moorhead State University Moorhead, M N
Major: Psychology/Social Work, - 3 years completed
Graduated from Beulah H igh School, Beulah, ND
C areer Education
Management Prep Course, Seattle, WA
Leadership Award Recipient- M idwest Region, Denver, CO
Business Training Workshops, Maui, Hawaii
Business Training Workshops- San Diego, California
Management Training: Omaha, Nebraska
Management Training: Bloomingdale, I l linois
Store Manager Academy: Chicago, I l linois
Experience and Skills
Successful Grand Opening of 11 New Retail Stores
P & L expectations maintained and store goals exceeded
17 Years of Store Management; 20+ years of Retail Experience
Positive motivation and leadership of employees
Marketing knowledge- Media: TV, Radio, Newspaper
Employment
9/2010- Sears Holding Corporation 3808 North Brady Street, Davenport, Iowa
P resent Sears Holding; 3333 Beverly Road,
H offman Estates; Chicago, I llinois
60179
S tore Manager
In charge of entire store operations
In charge of all Operations, front end, and Customer service related issues
Isaiah H.
H oper
Responsible for the direction and f low of all inventory and receiving receipts
u pon arrival
In charge of all HR and LP issues surrounding in-store issues and
surroundings
Making sure all Payroll and cost effective issues are taken care of and
monitored daily
All Scheduling compliances and Departments allotted hours are used properly
Maintaining Metr ic systems are consistent and followed up daily
Working with and following playbook and store tours daily
Developing and encouraging growth by coaching and personally supporting
t eam members
Lead and monitor store level margin drivers
Able to maintain and follow P&L guidelines
Build a strong bench of talent within the store
Following up on all compliance s and store standards daily
7/2006- B urlington Coat Factory 4305 13th Ave South, Fargo, ND 2006-2009
9/2010 1431 Kimberly Road, Bettendorf, IA 2009-
2010
S tore Manager
Opened up 2 Brand new stores as the Store Manager with over 100 associates
In charge of all salaried Managers (2 Area Managers, 2 Assistant Store Mgrs,
CSM, Receiving Mgr)
All decisions made with hi ring and fi r ing of all associates
Making sure payroll and hours are budgeted through district and regional
expectations
Developing and growing in store associates to learn and process in store
expectations
Working with central and direct shipping daily and making sure backroom is
monitored
Attaining the lowest percentage of shrink for store expectation
Making sure the store is operating all HR, LP and Safety issues at all times
Working with outside sources to establish best practices and visualizing and
merchandising to store’s company layouts and expectations.
Isaiah H.
H oper
Developing strategic and logistic views on concerns for the store outlooks and
f uture growth continuing to develop ways to increase t raffic counts and
customer satisfaction
Making sure the store is increasing in sales and goals daily, weekly, monthly,
and yearly
4/ 2005- Gordmans, I nc. 5100 14 Ave SW, West Fargo, ND
7/2006 M anager
Achieve or exceed planned sales and profits by merchandising and managing
h uman resources
Ensure proper staffing is assigned, t rained, and retaining talent
Develop business strategies
H i r ing and Fir ing of all associates
Supervise and direct FT and PT associates, scheduling proper coverage for
sales f loor
Ensure customers are receiving outstanding service
Identify and communicate with DM and RM with opportunities for increased
sales and execute plans to make future growth for the company attainable.
Ensure the store is following all HR and LP guidelines
Ensure payroll is attained at daily and weekly levels to make sale plans
Working with all associates to better identify their levels of strength and ways
t o find future leaders for the company as it grows
Working and helping of new store openings for future growth
7/2001- O ld Navy, Gap I nc. Westgate Commons, West Fargo, ND
4/2005 Merchandise/Operations Manager : 2001 – 2005
S tore Manager : 2002
Monitor store presentation and support brand consistency
H i r ing / Fi r ing of all associates in merchandising field
Responsible for scheduling 90-110 associates
Diagnose, develop and evaluate the performance of associate and assistant
m anagers
Complete Annual Employee and Organizational reviews
Using Staff Works and executing payroll to maximize store expectations
Isaiah H.
H oper
Handle store-level human resources or loss prevention issues with Distr ict
M anager
Identify new ways to drive sales generation to achieve goals
Coordinating meetings on Merchandising and Visual Auditing of the store
Uphold and evaluate established best practices; communicate feedback to
D istrict or Regional Manager
Complete business and payroll planning
Ran the West Fargo store as GM from September- 2002 to December- 2002
Opened up M inot ND, Grand Forks ND, 2 M inneapolis stores, West Fargo Store
& Sioux Falls, SD
Staff Works Expert for North and South Dakota Stores
6/2001- T J Maxx Retail Store, 2925 32nd Ave. South, Grand Forks, ND
7/2001 S tore Manager
Personnel Management; Supervision of Operation and Merchandise Managers
(2-4)
In charge of 40-50 employees- 10-20 full t ime, 20-30- part-time associates
Adhering to all HR procedures: Hi r ing, Fi r ing, Reviews, and any other
concerns with the store
Making sure payroll is executed properly: budget, hours, dollar amounts
Proper scheduling to ensure sufficient coverage & sales made
Merchandising is affixed properly to company guidelines & features
Cash Office guidelines are properly functioned & audited regularly
All audits for the store operations are done and conducted within LP rules
Back room is complete and ready when shipments arr ive and leave
Directing moves and making adjustments to caption top priorities in top sale
a reas
All safety procedures and guidelines are followed through
Making all decisions concerning store information and store functions
2/1998- Savers Retail Store 1623 38th S treet South, Fargo, ND
6/2001 Store Manager
Conducted G.O. of new store; Hi red all Management and all employees prior to
opening.
Isaiah H.
H oper
Personnel Management; supervision of Production/Operations Managers (5)
and staff of 35-40 employees
Development and implementation of employee t raining, certification and
continuing education
Complete Administration of HR procedures; hi r ing, fi r ing, employee reviews
and any grievances or concerns
Administration of cash f low, electronic t ransactions, daily sales reporting
Meeting all P&L Expectations; Payroll, supplies, overhead, costs, etc
Meeting Payroll to Budget expectations- Weekly, Monthly, Yearly
Responsible for the ordering and monitoring of all shipments to and from the
s tore
Merchandising of current t rends and ensuring all company layouts are
monitored
Operation of Dart-S, M icrosoft, Excel: with daily sales t ransactions/reports.
Q uota guidelines and advertising presentations.
Development and implementation of media campaigns, retail t racking and
s tatistical reporting programs.
Responsible to attain store shrinkage goals and maintain loss prevention
s tandard
Received award for top 5 grand opening for first month in a new store (190
s tores)
1990- Eddie Bauer, Kohl’s, J.C. Penny, Subway, Dakota Boys Ranch and Big Lots
1998 *References Available Upon Request
I saiah H.
H oper
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