Manager Service

BRIAN BLACKBURN

*** ******* ******

HOFFMAN ESTATES, IL. 60169

847-***-**** Cell 847-***-****

*************@*****.***

GROSSINGER CADILAC / BUICK / GMC Lincolnwood, IL

Service Director

May 2013 - Present

. Maintaining and providing staff structure to increase customer

satisfaction

. Distribution of repairs, assisting in repair resolution, and warranty

applications

. Strong partnership with all departments to insure and maintain company

goals

. Maintain new and used car preparation for efficient sales and delivery

process

WOODFIELD NISSAN Hoffman

Estates, IL

Service Manager

February 2012 - April 2013

ARLINGTON NISSAN Arlington

Heights, IL

Assistant Service Manager

January 2010 - February 2012

WOODFIELD FORD

Service Director

Schaumburg, IL

August 2005 - January 2010

. 2008 CSI Traveling Trophy Award Winner

. 2007 Presidents Award Winner

. Service Manager "Master Certification "

. Increase in effective labor rate by 15%

. Increase hours per R.O. by 12%

. Maintaining staff and budget to reduce expenses

. Increase profit by 11%

. Successful marketing of retention tools

. Responsible for building maintenance

. Maintaining shop competency

VIKING DODGE

Service Director

Crystal Lake, IL

July 2003 - August 2005

. Increase customer traffic and retention by 27%

. Increase service profit by 24%

Resolve and reconcile warranty schedule

. Dispatching and assisting technicians in repair resolution

SCHAUMBURG HYUNDAI / ISUZU / SUZUKI / SUBARU

Service Director

Schaumburg, IL

April 2002 - June 2003

. Increase CSI by 26%

. Increase effective labor rate by 18%

. Resolved conflicting warranty concerns through the creation of a

policies and procedure process

. Computer, shop equipment, and building maintenance

. Complete technician training and cross training of all car lines

BRIAN BLACKBURN

865 WESTERN STREET

HOFFMAN ESTATES, IL. 60169

Continued...

LYNCH FORD

Service Manager

Chicago, IL

March 1998 - April 2002

. Increase customer satisfaction by 20%

. Blue Oval Certification

. Resolution of customer concerns to insure strong CSI and retention

. Dispatching repairs and working to assist technicians in the process

of first

Visit repair

. Computer systems and hardware maintenance

. Scheduling shop training and maintaining shop competency

. Generating shop hours and increasing shop productivity

JACOBS' TWIN BUICK / PONTIAC

Assistant Service Manager Chicago, IL

1983 - 1998

Education: Wright College Chicago, IL

1986 - 1988

Major in Business and Journalism

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