Sales Customer Service

R EGG I E C. STEVE NS

**** ******* **** ** ******: 507-***-****

Rochester, MN 55901 ******.*******@*****.***

Winona State University – Winona, MN

Graduation Date: May 2007

Bachelor of Science: Marketing

• Four-year member of Winona State University Baseball team: All-Conference & All-Region (2006-

2006)

• Two-year member of Winona State University Football team

• Selected by Winona State University Coaches to be a student athlete advisor (2003-2006)

PROFESSIONAL SK I L LS

Highly qualified account manager and sales representative with over 2 years of experience. Ability to

i ncreased cross-selling functionalities within current customer base. An effective leader with the ability to

p roactively identify and resolve problems. Strengths in:

- Highly motivated and self-disciplined - Customer account executive

relationships

- Ability to win and outwork competition - Ability to communicate with

executives

- Team Leadership & Collaboration - Personable and competitive

- Strategic sales planning - Exceptional time management skills

CAREER DEVE LOP ME N T

C.H. Robinson Worldwide, I nc. Rochester, M N 2007 –

P resent

ACCOUNT EXECUT I V E (August 2007 – October 2008)

Initial role as a Account Executive I was accountable for handling customer relationships on a daily

basis. Ensuring customer service and satisfaction was a necessary along with cross selling current

customers. Oversee all price negotiations and customer contracts.

STRATEG IC SALES REPRESENTAT I VE (October 2008 – Present)

Advanced to a sales role after 14 months of an account executive position. Use multiple tools for

t argeting new prospects on a daily basis. Solicit and communicate with executive level contacts.

Coordinate sales meetings and conference calls at different stages of the selling cycle. Create

p resentations and sales pitches customized to prospects needs and wants. Present a variety of

solutions for domestic and international business. Conduct bi-yearly customer reviews to discuss

current relationship and future business potential.

Selected Results:

• Promoted to full-time sales role in October 2008

• Generated five new customers that created $80,000 of new business for our branch.

(January 1st 2009 – Current)

• Currently in the final stage of an outsource sale. If sale is won, the total revenue for

our branch is projected to reach $1,000,000 for the first year. This potential sale would

double our branches annual revenue alone from the previous year

• Earned C.H. Robinson stock shares for excellent sales service 2 years in a row (2008

and 2009)

References: Available upon request

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