Customer Service Administrative Assistant

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abh49g@r.postjobfree.com

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Rosalia V. Grigoli

Education

University of Delaware, Foreign Languages and Literature

Bachelors of Arts May 2005

Experience VP Racing Fuels Newark, DE

Senior Transportation Analyst (2005 – Present)

• Develop and maintain excellent service to internal and external customers

• Oversee, train and advise team members and clients in areas of export and

import services pertaining to Canada and Europe.

• Create and develop written procedures for handling each account served by the

team. Manage the appropriate databases to reflect these procedures.

• Receive, review and process high volume, and/or complex import/export

transactions for assigned base of accounts.

• Process data through the established import/export system, obtaining consular

release and other government agency releases as appropriate; prepare invoices

for the import/export account.

• Review and monitor all Shipper Export Declaration rejections, requests for

information from clients, government agencies, and other correspondence.

• Work with clients to establish detailed profiles and procedures that properly

represent their import/export process.

• Communicate changes of U.S. and foreign shipping regulations and procedures

to clients.

• Alert clients of special areas of concern or potential problems in their

export/import process.

• Reply to overseas inquiries in a clear, concise and timely manner.

• Maintain clear verbal and written communication with clients.

• Provide excellent and timely customer service by proactively informing clients

of the status of their shipments.

• Adhere to all domestic and international shipping regulations.

• Prepare, review, analyze and reconcile financial reports, budgets, expense

reports and forecasts for department.

Accounts Payable and Receivable

• Handle a broad scope of internal processes encompassing the daily

managements of billings, collections, reconciliation, general ledger and month

end closings.

• Maintain detail aging, commission, and sales journal.

• Ensure timely payment of vendor invoices.

• Process and send purchase orders and credit memos.

• Process monthly expense reports reflecting supportive documents and budget

codes indexes.

Administrative Assistant

• Coordinate with various staff for operational support activities of the unit;

serve as a liaison between departments and operating units.

• Provide administrative support for various departments such as answering

phones, assisting customers, and resolving a range of administrative problems

and inquiries.

• Operate desktop computer to compose and edit correspondence and

memoranda’s.

• Schedule and coordinate meetings, interviews, appointments, events and other

similar activities for supervisors, which also include travel and lodging

arrangements.

• Train new staff in assigned duties.

• Responsible for employee time cards and payroll distribution.

• Handle Italian and Spanish correspondence.

Dominick’s Pizza Newark, DE

Assistant Manager (September 2003 September 2007)

• Assign and assist employees with tasks crucial to the store’s operation.

• Responsible for monitoring store’s budget, profit and expenditures.

• Handle scheduling of employees and various personnel issues.

• Supervised product inventory; verified quantity and quality received.

Special Skills

• Hazmat Certified

• Microsoft Outlook

• Microsoft PowerPoint

• Microsoft Excel

• Microsoft Word

• MAS 200/SAP

• QuickBooks

• Fluent in Italian and conversational Spanish

Contact this candidate