Quality Customer Service

SHAWN STONER

*** ******** **** ****

Williamsport, PA 17701

***-****

abh48v@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS:

. Analyze sources of low productivity and quality and implement solutions

that address root cause for continuous improvement and increased

profitability

. Improve team members' performance through individual guidance, coaching,

mentoring and leadership

. Actively interact with diverse workforce to improve motivation and

enhance cross-functional performance for increased output and decreased

costs

. Implement management objectives using a variety of management and

leadership tools in a fast-paced environment

. Lean Six Sigma Green Belt with proficiency in wide array of quality tools

- SPC, DOE, MSA, reliability, Taguchi, Shainin, APQP, PDCA, Six Sigma,

Lean Manufacturing, etc

PROFESSIONAL EXPERIENCE:

Nukote International 2002 to 2009

Operations Supervisor

. Managed multiple production lines of 100 hourly associates on multiple

shifts including 2 supervisors

. Analyzed workload and utilized resource and capacity planning to maintain

appropriate staffing levels

. Resolved personnel, maintenance, scheduling, logistic and quality issues

to ensure smooth, economical production

. Coordinated inter and intra departmental activities to improve overall

department efficiency by 25%

. Responsible for achieving 100% order fulfillment to satisfy customer

delivery dates

. Redesigned work cells and overall manufacturing area to improve flow,

reduce waste and maximize output

. Worked continuously with suppliers, customers, R&D and production control

to resolve myriad issues

. Formulated scrap reduction plans for coating, converting and assembly -

70% reduction

. Responsible for employee safety - achieved record for days between lost-

time accidents

. Administered employee reviews and provided feedback to strengthen

attributes and improve deficiencies

. Generated personnel schedule and assignments to generate maximum

production with minimal resources

. Developed direct reports through training to maximize cross-training,

flexibility and cross-functional understanding

. Gathered and utilized information from MRP systems (JDE, Manman, Symix,

Vantage) for sound decision making

. Analyzed tooling and equipment and made recommendations for reliability,

availability and maintainability

Valeo Electrical Systems 1999 to 2002

Quality Engineer

. Interfaced with customers regarding quality issues including PRR's,

RMA's, audits and PDCA updates from initial occurrence of discrepancy

through root cause analysis and closure

. Maintained quality documentation for and participate in QS-9000

recertification audits

. Championed PDCA process to root cause solutions for automotive customers

and in-house quality issues

. Developed and maintain FMEA's, control plans, process flows, work

instructions, control charts and other documentation as required for

customer issues, process and product revisions and internal requirements

. Led Shainin and DOE problem solving teams to determine root cause sources

of non-quality and corrective actions

. Trained employees in PDCA process, statistical techniques and quality

methodologies

. Implemented lot traceability to track introduction and usage of material

lots

. Managed staff of full time Quality Inspectors

. Supervised multiple production lines of 32 hourly associates on an as-

needed basis resolving logistics, maintenance, personnel and scheduling

issues to optimize productivity and quality

Kayex A Unit of General Signal 1995 to 1999

Quality Engineer

. Designed ISO 9000 compliant documentation

. Facilitated corrective action and resolution to vendor quality

discrepancies through root cause analysis

. Led team conducting certification audits of existing and potential

suppliers

. Collaborated with R&D to review product specifications for quality risks

and make recommendations

. Designed and implement system to track and report quality metrics and

cost of quality

. Facilitated return material authorization system including interfaces

with customer service, field service technicians, purchasing and

engineering

. Dispositioned non-conforming material as chairman of material review

board

. Investigated quality discrepancies to determine root cause analysis and

implement resolutions

. Utilized myriad inspection tools (CMM, surface plate, height gage,

indicators, calipers, micrometers, thread gages, etc) to assure quality of

parts: mechanical, circuit boards, wiring harnesses, pressure vessels,

weldements

. Implemented gage calibration program to assure functionality of gages for

accurate measurements and inspection

Microwave Data Systems 1992 to 1995

Quality Technician

. Assembled thru-hole and SMT microwave radios including component prep,

pre-wave, pick and place machine and post-wave assembly

. Performed inspection of microwave radios at all stages of manufacture to

IPC 610 and company standards

. Interacted with cross-functional personnel: purchasing, R&D, quality,

manufacturing to resolve quality issues

. Executed internal work instruction audits in preparation for ISO 9001

certification

. Generated weekly quality control charts from inspection data

. Investigated quality discrepancies to determine root cause analysis and

implement resolutions

EDUCATION:

Rochester Institute of Technology

Bachelor of Science, Electrical Engineering

Pennsylvania College of Technology

Associates of Applied Science, Electronics Engineering

CERTIFICATIONS:

American Society for Quality

Certified Six Sigma Green Belt (CSSGB)

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