Sales Customer Service
Resume:
Gina Italiano Holgate *************@*******.***
Experience
June 2008 - June 2009
Roseburg Forest Products, Dillard, OR
Environmental Technician
. Compiled, analyzed and developed reports related to plant environmental
permits and auditing records; provided clerical and administrative
support to the Environmental Department.
. Organized and maintained department files, calendar, intranet site and
budget; completed special projects as assigned.
. Designed and maintained recordkeeping documents; coordinated and
distributed daily, weekly, monthly and annual paperwork and
correspondence.
Sep 2007 - June 2008
Umpqua Training & Employment, Roseburg, OR
Business Services Representative
. Managed and sold services to employers with staffing needs: Internet
job postings, administered assessments, facilitated advertising,
supported existing clientele, conducted reference and background
checks, organized recruitments, and located leads for new business.
. Assisted program participants who faced employment barriers through job
search, resume writing, interview techniques, and offered support and
guidance for those who needed it.
Dell, Inc., Roseburg, OR Sep 2004 - Aug 2007
Metrics & Reporting Analyst (Aug 2005 - Aug 2007)
. Supported senior level management with a variety of reports and
expertise in analyzing numerous data in a fast-paced, high-pressure
environment, where dealing with ambiguity and change were a constant.
. Implemented metric/sales based reports on a regular and ongoing basis
that included sales scorecards, retention, recognition, promotion data
and quarterly business reviews; maintained databases that provided
front line managers with tools they used to support their sales teams
and their monthly/quarterly business plans.
Resolution Specialist / Sales Coach (Nov 2004 - Aug 2005)
. Conducted quality audits to monitor the level at which sales reps were
maximizing their full potential and providing a positive customer
experience.
. Provided front-line and real-time coaching sessions to sales reps,
helping them identify key areas of opportunity, encourage their
strengths, and support customer related issues.
All State Real Estate, Sutherlin, OR Jul 2004 - Nov 2004
Administrative Assistant
. Helped to coordinate, distribute and organize sales contracts in a
confidential and customer service oriented environment.
. Designed and coordinated advertising in a variety of mediums, published
listings on the RMLS website and scheduled the office calendar.
GloryBee Foods, Inc., Eugene, OR Jul 2003 - Apr 2004
Inside Sales Assistant
. Supported inside sales team by providing coordinating sales orders for
distribution routes, assisting customers with their needs and
questions, invoicing and manifesting orders before the close of
business each day.
. Facilitated company's sample requests and oversaw that quality product
was delivered to the customer.
Doubletree Hotel, Springfield, OR Sep 2000 - Jul 2003
Convention Services Manager / Catering Sales Manager
. Coordinated all planning stages of events by working with multiple
hotel departments to ensure that each provided their area of expertise
to the client's specifications.
. Managed the sales of meeting space for local catering functions and
group sales conferences, as well as provided full event management
support to businesses and private parties.
Education
Grand Canyon University, Phoenix, AZ Apr 2010 - Present
Masters Degree Program / Special Education
Anticipated graduation date June 2012
University of Oregon, Eugene, OR Sep 1996 - Dec 2000
Bachelor of Science / Anthropology
Minor / Business Administration
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