Customer Service Manager

Melissa M. Johnson

**** ****** **

Kansas City, MO 64116

Phone: 913-***-****

Email:********@**.***

Objective:

Seeking a position in where I am able to utilize my experience, education as well as my

strong social and communication skills.

Education:

KCK Community College Associate in Art (Theatre/Speech)

University of Kansas BGS Psychology

*Working on an emphasis

State Of Kansas Completion of TBI/PD Case Management Certification

Summary Of Skills:

Extraordinary writing creative skills.

Great interpersonal skills

Strong organizational, planning, problem-solving skills.

Excellent customer service skills.

Excellent management and leadership abilities.

Remarkable communication skills.

Wonderful computer skills.

Work Experience:

2009-2010 Case Manager Kansas City, KS

Patient care, discharge, home planning processes. Mobilization of resources for patient.

Evaluation of patients quality of services. Communications with physicians. Assess

patients progress. Staffing. Scheduled and conducted trainings for TLS.

2008-2010 Billing Specialist Caring Hearts Kansas City, KS

Prepared and submit claims to insurance companies Identification and resolution of any

billing complaints/issues. Responsible for completeing paperwork for Admits,

Recertification, Medication lists and Discharge of patients. Collections. Data entry.

Customer Service.

2008-2010 Accounts Manager Caring Hearts Kansas City, KS

Responsible for areas related to financial reporting. Handled company’s entire accounts.

Produced invoices. Reporting of monthly financial information. Conducted reports of

financial accounts. Profit/Loss records.

2008-2010 Transitional Living Specialist Caring Hearts Kansas City, KS

Patient care, goal formation. Worked with client on overcoming personal goals. assisted

clients in transition into community. Location of resources.

2007-2008 CSR FISAC Lawrence,KS

Answering calls, customer service. Assisting customers with completion of financial aid

application.

2005-2006 Manager Tampico Leavenworth KS

Plan, organize, direct, and coordinate the workers and resources of the restaurant/bar for the

efficient, well-prepared, and profitable service. Scheduled, Trained and hired food service

personnel. Conducted sales and developed marketing strategies. Account/bookkeeping.

Bartender/head of bar area.

2003-2005 Office Assistant KCKCC Kansas City, KS

Organized and maintained files.Received and responded to inquiries. Department marketing.

Scheduled appointments, maintained conference room availability. Answering all phone calls.

Head of Sales and Marketing.

Contact this candidate