Manager Customer Service

Resume of:

Jacqueline Mason

***** ****** ****** *****

Lexington Park, MD 20653

Home: 301-***-****

Work: 301-***-****

WORK HISTORY:

**/**** - *******: Executive Assistant, PMA234

. Maintain schedules and calendars for the Program Manager and Deputy

. Assist in gathering and researching information, reviewing and

verifying information and data in reports used by the Program

Manager, Deputy Program Manager and BFM's.

. Have general knowledge of the management functions, processes and

analytical methods or techniques to gather, analyze and evaluate

information required by the PM and Deputy PM.

. Prepare travel authorizations, vouchers and claims for the Program

Office through the Defense Travel System (DTS)

. Prepare security clearances through the Joint Personnel

Adjudication System (JPAS)

. Process Messages through the Common Message Processor (CMP) and

Country Clearances through the Aircraft and Personnel Automated

Clearance System (APACS).

. Train in the use of the Defense Travel System (DTS)

. Keep conference room schedule.

. Process military leave chits through MILPERS

. Utilize Microsoft software applications daily

. Process visitors in the BASICS II system

. Process incoming and outgoing mail, FEDEX

. Proof read, type and print, various Memos and correspondence.

. Prepare emergency call back cards

. Assign correspondence serial numbers and maintain log book

. Maintain supply list and order supplies through EMAL

. Forward all hands distribution emails

. Send and receive facsimilies (FAX)

. Maintain paper & ink for office printer & copiers

. POC for facilities for office trouble calls

. Maintain current phone list for the PMA

. Assist employees with administrative issues such as training,

travel, government credit card

. Create and maintain email distribution lists in Global

. Edit PowerPoint presentations weekly for PM Rollup meetings

. Back-up office coverage for PEO(T) Admiral office

. POC for Program Managers calendar, arrange meetings, notify

attendees

. As Competency training coordinator; notify attendees of mandatory

training, update training records, track training for command

. Knowledgeable of Command Staffing procedures.

. Schedule classified meetings and conference rooms. Take

minutes/action items.

. Apply knowledge of the defense acquisition program to support

government program engineers and contract support.

. Assist with procurement initiation documentation (PID) including

SOWs by gathering and analyzing data and formatting for the Level

1's.

. Develop and maintain support documentation.

02/2007 - 05/2008: Operations Officer, PMA202

Provided Support to Program Manger, Chemical Biological Defense

- Assisted with program management support and technical analysis.

- Provided program analysis support, also knowledgeable of DOD systems

acquisition

- Knowledgeable of Statement of Work (SOW), Procurement Initiation

Documents (PID), Contractual Data Requirement List (CDRL), Work Breakdown

Structure (WBS) and made all entries for the Chemical and Biological Team

into Command Staffing.

- Worked on the spend plan and WBS for command staffing entries

- Analyzed project requirements including financial management, program

scheduling, support requirements and management activities required for

successful completion of the task.

- Attended all meetings and took minutes/action items.

- Received customer requests for cost estimates and review the Statement

of Work

- Gathered and organized information on problems or procedures

- Designed/evaluated and recommended changes of forms and reports

- Prepared and routed correspondence, assembled data for reports

- Prepared Travel requests using the Defense Travel System (DTS)

- Assisted with daily Data Calls

- Populated team Charters

- Prepared Visitor Requests in Basics II

- Prepared Messages in CMP (Common Message Processor)

- Attended Microsoft Project Class (June07)

- Held the position of Competency Training Coordinator

- Made Airline/Hotel and rental car reservations

- Attended meetings and took action items in the absence of the Program

Manager

- Faxed

- Answered Phones

- Maintained and updated monthly meeting Briefs

- Maintained Supervisor(s) Calendar, answered phone and route when

necessary

- Scheduled meetings, conference rooms and VTC's

- Prepare and distribute minutes for monthly meetings

- Ordered Office supplies thru E-Mall

- DAWIA classes include ACQ101 and 201.

- Assisted in maintaining PMA202 website

- Distributed mail and greeted visitors

- Other duties as assigned

10/1996/- 02/16/2007

Provided administrative support to Auxiliary Power Systems. Working as an

Office Automation Specialist on the Eagle Systems, Inc. contract, was

assigned to Propulsion and Power as administrative support.

My duties and responsibilities include, but were not limited to ALL typing

of letters from rough draft to final, travel requests processed through

Travel Manager 9.0. Greet visitors in a friendly and courteous manner.

Provided excellent customer service support to the division. Attended

weekly meetings and distributed minutes. Input time and attendance into the

SAP system weekly. Worked extensively in training, development and

implementation of various Microsoft products including Access, Power Point,

Word and Excel. Typed security clearances and route them to security to be

approved. Entered people into the Basics system, so that they may have

base access. Inputted training requests through the SAP system and train

personnel in doing their own. Made SATO and hotel reservations and travel

orders through Travel Manager 9.0, answered phones, took messages and

maintained correspondence log books. Ordered office supplies through the

RAPPS system and ran errands. Paying phone and calling card bills were my

responsibility.

EDUCATION:

1979 Graduate, Chopticon High School, High School Diploma

Hold Secret Clearance

REFERENCES:

Furnished upon request

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