Sales Manager

Dianna Michelle Anderson

**** ****** *** **** *

Marion, IA 52302

319-***-**** cell/home

******.********@*****.***

PROFESSIONAL HIGHLIGHTS:

• Completed Leadership Development Training / Managed Performance Improvement

plans

• Lead Companywide Internal Audits

WORK EXPERIENCE:

Cope Plastics, Inc. Alton, Illinois (August 2000 – present)

Cope Plastics, Inc. Hiawatha, Iowa

Quality Control Specialist (January 2010 – present)

• Re-designed and implemented Internal Quality Audit process to decrease audit costs,

improve audit consistency, identify responsibilities, standardize forms and reporting

and ensured follow up

• Identified and led process improvement projects based on data gathering and analysis

and root cause analysis

• Maintained Corrective Action System ensuring effective containment, root cause

analysis, solutions and follow up

• Gathered Data and reported Quality Indicators for Management Review

• Functional Lead in Sales Business process preparing computer conversion in addition

to daily job duties; 10 months - current

• Tested, trained and revised business processes in CRM, Sales, and Warehouse areas

Cope Plastics, Inc. Hiawatha, Iowa

Operations Manager, Cedar Rapids Sales Department (November 2004 – January

2010)

• Supervised six employees and ensured compliance with Performance Management

standards

• Led branch to successful ISO certification

• Conducted regional trainings on company policies and procedures focusing on ISO

9001:2008

• Conducted internal quality audits

• Tripled branch sales and profitability as Operations Manager

• Participated in annual goal setting and reported monthly progress

• Completed Operations Manager Training

• Trained management and sales staff when new branch opened in Bolingbrook, IL

Cope Plastics, Inc. Peoria, Illinois

Account Manager, (June 2003 – November 2004)

• Developed, and managed new business and revenue in the following industries:

OEM’s, POP Display Companies, Glass Shops, Machine Shops

• Performed outbound calls / fielded incoming calls from prospects and clients

• Addressed customer questions, recognized sales opportunities, and sold a wide

variety of products and services in a wide variety of industries, provided material and

application assistance

• Recognized customer needs and recommended products and / or fabrication services

• Calculated material yields, pricing for quotes, while utilizing business guidelines,

maintaining profitability, and following company policies and procedures

Cope Plastics, Inc. Alton, IL

Customer Service / Inside Sales (August 2000 – June 2003)

• Located and identified new business and revenue in the Machine Shop Industry

• Performed outbound calls / fielded incoming calls from prospects and clients

• Addressed customer questions, recognized sales opportunities, and sold a wide

variety of products and services,

• Provided material and application assistance

• Recognized customer needs and recommended products and / or fabrication services

• Calculated material yields, pricing for quotes, while utilizing business guidelines,

maintaining profitability, and following company policies and procedures

APAC, Alton, Illinois

Telemarketer (August 1999 – August 2000)

• Automated Outbound Calls increasing customer line of credit

• Top Producer, Company Representative for client monitoring

EDUCATION:

Continuing Education Credits

College of Lake County, Grayslake, IL

Harper College, Palatine, IL

Eastern Illinois University, Charleston, IL

William Fremd High School Graduate, Palatine IL

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