Manager Sales
Resume:
Debra A. Scott
North Royalton, OH 44133
abh44i@r.postjobfree.com
Energetic Store Manager that constantly drives sales and motivates
associates to achieve their full potential.
Strengths: Communication, being a role model, achieving expectations.
Strong understanding of business practices and the challenges in retail.
To create a spirited workplace environment where managers and staff
exemplify every facet of the corporation ethics and practices.
2008 to present Apple Westlake, OH
Manager
. Managing day to day operations of a $22 M Apple Store
. An inspired leader that motivates my team to provide
unsurpassed customer service
. Ability to manage strategically and hands-on
. Action oriented and a true self-starter
. 1 years as Operations Manager
. Currently Family Room Manager overseeing all aspects
of the service/training end of the business
2006 - 2008 Banana Republic Beachwood,
OH
Customer Experience Manager (Associate Manager)
. Implement action plans to improve key performance
indicators to maximize business opportunities.
. Assess the effectiveness of the supervisor team and
Center of Excellence staff by providing the appropriate
level of performance feedback.
. Review and manage daily payroll.
. Hire, train and develop sales and sales support team
members.
. Manage and motivate Customer Satisfaction Score.
. Enforce adherence to all corporate policies and audit
compliance.
. Create development and training plans for direct reports.
. Provide in the moment feedback to staff to maximize
sales.
. Promote community involvement to drive brand awareness
and loyalty.
2004 - 2006 Sephora Beachwood, OH
Fragrance Lead (Assistant Manager)
. Product Trainer for Sephora -Traveling educating new
staff in sessions around the country.
. Supervise/maintain inventory controls
. Drive sales as Director in Charge
. Educate cast on achieving a perfect Customer Service
Evaluation (CSE)
. Control payroll on a daily basis
. Demonstrate coaching abilities on floor by providing
immediate feedback for performance above expectations
and guidance toward improvement by filtering
everything back through WE CARE.
. Certified Skin Expert and Fragrance Expert
2003 - 2004 Coach Beachwood, OH
Sales Associate/Assistant Manager
. Top UPT and ADS 6 out of 12 months
. Developed and trained new employees
. Assisted with visual concepts
. Inventory supervisor
. Instrumental in developing Customer database
. Seasonal Assistant Manager
1999 - 2006 GAP Beachwood, OH
Sales Associate
* Part-time Sales Associate
* Maintained visual standards of
the sales floor
* Top performer in sales and GAP
cards
* Mentored new employees
1999 - 2004 WKYC TV/PAX 23
Cleveland, OH
Sales Assistant
. Supported 10 Account Executives along with Director of
Sales.
. Coordinated off-site Client Events
. Processed sales orders and worked closely with the
Traffic Department to insure correct placement of
commercials
. Developed a "Calendar of Events" feature for the PAX
23 station which I implemented every week and produced
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