Customer Service Engineer
Resume:
Ivan Concepcion
Miramar, FL *****
Cell: 551-***-**** & Cell: abh44g@r.postjobfree.com
Objective: Operations Management / Supply Management
SUMMARY OF QUALIFICATIONS
o 10 years of combined Operations management experience including
production, supply management, industrial engineering, materials
management, project management, inventory control, contract
manufacturing, process planning and scheduling.
o Vast knowledge of manufacturing processes, packaging engineering,
logistics, and contract/terms negotiations.
o Detailed and quality oriented, good motivator, high energy, able to
deal with people and customer service oriented.
o Open to extensive travel.
o Excellent written and verbal communication skills, strong leadership
qualities and ability to make sound business decisions.
PROFESSIONAL EXPERIENCE
Unilever NA, Englewood Cliffs, NJ 2008 - Present
Foods / Foods Solution / Home & Personal Care
Supply Manager - Contract MFG
. Manage several Foods and HPC strategic copackers supporting Home Care
(VIM), Q-Tips (Personal Care), Suave / Dove / Sunsilk / Axe / Rexona.
(Personal Care), Lipton (Foods, Foods Solution and Pepsi/UL Partnership),
and all Ice Cream business.
. Support and manage the transition of the Laundry business in the US after
the sell to assure 100% service.
. Manage the transition of the Ice Cream business integration. Manage of
all Ice Cream copackers.
. Contracts and term creation and negotiation, creation of0020manufacturing
agreements, disclosure of agreement, amendments of contracts and
agreements. Pricing negotiation.
. In charge of the Unilever Las Piedras Puerto Rico plant and production
relocation into the US at several 3rd party manufacturing providers, while
maintaining an excellent level of service, quality and no lost sales.
. In charge of the rework operations at 3 DC's for the Qtips, Lipton and
Dove brands.
Unilever NA, Englewood Cliffs, NJ 2007 - 2008
Foods / Foods Solution / Home & Personal Care
Assosiate Supply Manager - Contract MFG
. Manage all repack and promotions packaging operations supporting all
brands for Unilever Foods and Foods Solutions (over 12 brands), which
consisted in over 10 repackers in the US and 3 repackers in Canada. Total
yearly spend of $24MM.
. Manage Repack operations at all Unilever DCs (assembly of special and
promotionalk packs, and rework).
. Managing of several Home Care copackers. Relationship management.
. Contracts and term creation and negotiation, creation of manufacturing
agreements, disclosure of agreement, amendments of contracts and
agreements. Pricing negotiation.
. In charge of the RFI/RFP process for new business.
Unilever NA, Trumbull, CT 2006 - 2007
Home & Personal Care
Sr. Supply Management / Logistics Analyst - Contract MFG
. Manage the day to day operations of 3 copackers (Access Business Group,
Surefil LLC, and Medicia), responsible for delivering an attainment of 99%
controlled, 95% requested and a RI 0f 0.4%. Total spend between the 3 of
$54MM. Previously also responsible for Marietta Corporation (Cortland,
NY).
. Support of major innovation projects from the following brands: Suave,
Sunsilk, Dove, Lever 2000, and CRS BW. Responsible for delivering all
innovations OTIF and with a controlled attainment of 99%.
. 2007 - YTD delivered VIP savings approximating ~$500,000. Projecting
savings for 2007 totaling ~$1.5mm.
. Start up of a brand new copacker for our network and for the PCL industry
(Surefil LLC), to support the demand of several brands (Suave SH, Suave
CD, Suave BW, CRBW, and L2K).
. Manage the transition of particular product lines within our network with
the objective to support the PCL strategy set up by the PCL team.
. Contracts and term creation and negotiation, creation of manufacturing
agreements, disclosure of agreement, amendments of contracts and
agreements. Pricing negotiation.
SIKA CORPORATION, Lyndhurst, NJ 2005 - 2006
Sealant and Construction Products
Master Scheduler / Import/Export Coordinator.
Scheduled the production of finished goods for the High Viscosity Sealants,
Primers and Powders departments, which is $120 million dollars business.
Analyzed and managed the materials and production capacity in a GMP
environment.
. Manage the purchase of $30 million dollars annually in raw and packaging
materials.
. Implemented a Radio Frequency Bar Code program in the production facility
and warehouse.
. Project leader for the MRP / MPS / DRP implementation project, which
resulted in a 25% reduction in the inventory of raw and packaging
materials.
. Auditor for the ISO14000 and ISO9000 standards.
. Team leader of the efficiency improvement program for the Sealants
department, which resulted in a 19% improvement (from 42 batches per week
to 50 batches per week).
. Create analysis and reports for upper management of sales, production,
budget, efficiency, and profitability performances. Collaborating with
sales and customer service to develop quarterly and monthly forecasts.
DYNAMIC DISTRIBUTION SERVICES, South Kearny, NJ 2004 - 2005
Packaging and logistics services
Shipping / Receiving Coordinator
. Supervise the shipping and receiving personal with the objective of
increase performance and efficiency.
. Reduce scrap, shortages and returns.
SARA LEE CORPORATION, Dominican Republic and Puerto Rico 2002 - 2003
Apparel, Food and Beverages
New Products Engineer / Plant Engineer
. Introduction of 18 new products and revisions in 3 different
manufacturing facilities.
. Team member for the movement project of a facility in Puerto Rico and
transfer to the Dominican Republic without loss of customers. Project
Engineer for the creation of a new production facility, $7 million dollars
capital project.
. Serve as a packaging engineer for our new in plant casing operations for
the Sam's Club business.
NAPCO SECURITY GROUP, Dominican Republic 2001 - 2002
Security and Alarm Lock Systems
Manufacturing / Process Engineer
. Responsible for the PCB department (Surface Mount Technology, and Thru-
Hole).
. Project manager for the quality improvement project. Team leader for the
continuous improvement effort.
PROGRESO S.A., Dominican Republic 1999 - 2001
Printed Poly bags and Mechanical Parts
Production Supervisor
. Maintain a strict control of the quality and customer service.
. Supervise production in the extrusion and CNC areas.
EDUCATION
Master Engineering Management, Stevens Institute of Technology (New Jersey,
USA)
Graduate Certificate in Project Management, Stevens Institute of Technology
MBA, EAE (Spain)/ Nottingham Trent University (U.K.)
B.S. Industrial Engineering, INTEC (Santo Domingo, Dom. Rep.)
LANGUAGES: English, Spanish, and Russian (spoken).
COMPUTER PROGRAMS:
MS Project, Microsoft Office Package, SAP, JD Edwards, AS400, BPCS, ORACLE,
Content Manager, AutoCad, Insterspec, Lotus notes, MS Outlook, Livemeeting,
Adobe Acrobat / Reader, Content Manager, Ariba, etc.
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