SUSAN S. CIOFANI

*** ******** ***, ************, ** 29680

Cell: 864-***-****

abh42f@r.postjobfree.com

QUALIFICATIONS SUMMARY

Human Resources professional experienced in various industries including healthcare, manufacturing

and hospitality demanding exceptional organizational, communication, presentation and interpersonal

skills. Trustworthy, ethical, discreet and committed to superior customer service. Confident and poised in

interactions with individuals at all levels. Detailed oriented and resourceful in completing projects and

able to successfully multi task. Capabilities include:

• Customer Service

• Computer proficiency

• Exceptional communicator/presenter

• People management/supervision

• Exceptional writing skills

• Active participant in strategic planning and development

• Team Leadership and Team participation

EXPERIENCE HIGHLIGHTS

Administrative:

Developed criteria based performance appraisal system for a major healthcare system.

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Led system wide team in communication and administration of new benefits package. Designed

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benefits communication pieces. Coordinated open enrollment processes.

Guided a 3000 employee Health System through a change in Third Party Administrators.

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Extensive communication and training ability required.

Administered the employee benefit programs for 6800 employees and 60 Board Members.

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Management:

Recruited, hired and trained employees for a historical 200 room hotel Starwood property.

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Worked with Third Party Administrators to insure accurate benefits administration and claims

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payment.

Directed the roll out of a totally new, comprehensive benefits program for 6800+ employees.

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Led Human Resources, Physician Credentialing and Employee Health Departments of a mental

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health substance abuse hospital through a successful JCAHO survey.

EMPLOYMENT HISTORY

INDEPENDENT CONTRACTOR 2003 TO PRESENT

HUMAN RESOURCES DIRECTOR 2001 – 2003 The Carolina Center for Behavioral Health, Greer,

SC

HUMAN RESOURCES MANAGER – 2000 – 2001 The Westin Poinsett Hotel, Greenville, SC

HUMAN RESOURCES MANAGER 1997 – 2000 The Sherwin Williams Company, Ft. Inn, SC

BENEFITS MANAGER – 1994 – 1997 PROMINA Northwest Healthcare System,

Marietta, GA

BENEFITS COORDINATOR 1989 – 1994 Kennestone Regional Healthcare System,

Marietta, GA

PERSONNEL GENERALIST 1984 – 1986 Greenville Hospital System, Greenville, SC

COMPENSATION ANALYST 1986 – 1989 Greenville Hospital System, Greenville, SC

EDUCATION

Clemson University Bachelors of Science Anderson College Associate of Arts

VOLUNTEER OPPORTUNITIES

Currently serving a 3 year term on the Personnel Committee for a local church with a

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membership in excess of 2000 and staff of 16.

Active member of Simpsonville Chamber of Commerce.

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Member of Greenville Chamber of Commerce.

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Served as a member of the Architectural Review Committee for a 300 + home subdivision.

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