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Sales Customer Service

Location:
Winter Park, FL, 32789
Posted:
November 15, 2010

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Resume:

WILLIAM W. WILSON

**** ****** **., ****** ****, FL 32789

Cell 407-***-**** // abh42a@r.postjobfree.com

Successful “Take Charge” Leader in Strategic Planning, Execution & Revenue Generation

Proven leader in business development for leading global building materials company with

responsibility for company sales operations. Proven track record managing large geographies,

supporting salesforce production and leading business execution. Proven ability to take on

challenging assignments. Extensive experience with high-level relationship management within the

industry. Consistently outperform sales, profitability and net contribution goals. Expertise in the

following areas:

• • •

Strategic Planning Business Development Key Account Management

• • •

Negotiating Sales and Product Training Conflict Resolution

• • •

Team Building Relationship Management Oral and Written

Communication

PROFESSIONAL EXPERIENCE

CEMEX, Inc., Orlando, FL 2002 – 2010

CEMEX is a global building materials company that provides high quality products and reliable

service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and

Asia. Operations network produces, distributes, and markets cement, ready-mix concrete, aggregates,

and related building materials in more than 50 countries, and maintain trade relationships with more

than 100 nations.

Account Manager

Key liaison for customers of major accounts. Demonstrated track record of successful internal

partner relationships resulting in the achievement of sales and operational objectives. Performed

strategic planning, budgeting, negotiations, sales presentations, catalog reviews, product training,

retail merchandising, new product introductions, forecasting, promotional /advertising

development, relationship building and problem solving.

• Targeted large companies in key account management programs involving an array of full-

service products.

• Generated an average of $5 million in sales from annually 2005 – 2010.

• Ranked in Top 5 of Central Florida sales force from 2005 – 2010.

• Retained accounts through the development of strong relationships with key decision makers

and users within an organization.

• Ensured customers are proficient in using products by identifying user needs and providing

training and consultative services.

• Interfaced with and coordinated business activities with all levels of management in numerous

functional areas within CEMEX.

• Negotiated pricing and managed customer relationships for over 150 large and small

accounts.

• Responsible for managing, supporting, and servicing the account related needs of an assigned

set of strategic customers.

WILLIAM W. WILSON PAGE TWO

PROFESSIONAL EXPERIENCE, CONT.

• Proactively conducted strategic account reviews with all assigned customers on a regular

basis to review service needs and usage trends. Identify products and pricing that meet

customer needs and business objectives.

• Interacted directly with Custom Home Builders within the Central Florida Region to

ensure positive relationship management by fostering, managing and expanding strategic

alliances.

• Provided high-level problem solving, product analysis and strong systems inventory

skills.

• Performed duties of several positions in various departments to include Credit

Department, Block Dispatch, Concrete Dispatch, Marketing, Operations and Sales.

• Provided leadership by establishing clear expectations and demonstrating high

standards of work practices and safety conscious behavior.

• Facilitated Plant Safety Meetings, which developed and communicated techniques to

operate safely and efficiently as required to meet OSHA safety standards.

• Provided excellent customer service skills, established and maintained effective working

relationships with other employees, officials, and all members of the customer base.

E DUCATION / PROFESSIONAL DEVELOPMENT

Bachelor of Science in Organizational Management, Cum Laude,

Palm Beach Atlantic University, Orlando, Florida

Clemson University, Clemson, South Carolina

Attended Zaruba Advanced Sales and Communication Skills

COMPUTER / TECHNICAL SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, SAP

Obtained Commercial Driver’s License

Operated ready-mix vehicles delivering concrete to customers

PROFESSIONAL AFFILIATIONS

Active member of Associated Builders & Contractors (“ABC”)

Associated General Contractors

Florida Concrete & Products Association (“AGC”) - Chairman for the Mainline Paving Sub-

Committee and Chairman of the Single-Family Sub-Committee

Downtown Orlando Partnership (“DOP”)



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