MATTHEW LEVINESS

** ********* ****

Mahopac, NY 10541

845-***-**** abh426@r.postjobfree.com

QUALIFICATIONS SUMMARY

An innovative, people oriented, and results Computer Analyst with 6 years

of experience. Demonstrated ability to beat project deadlines. Committed

to providing exceptional customer service support. Works effectively in

teams as well as independently

Technical Skills

Hardware IBM Compatible PC's,IBM 2085 and 2185 laser printers

Software Windows XP, Windows 2000, Microsoft Office 2003, Tivoli

Storage Management, HP Service Manager Peregrine,

Raritan, SAP, SAR, Dazel,

Networking TCP/IP

PROFESSIONAL EXPERIENCE

PepsiCo Corporation, Purchase, NY November 2004-Present

Computer Analyst

. Monitor network servers using Raritan, track issues using HP Service

Manager Peregrine.

. Perform restore requests as needed, monitor backups Tivoli Storage

Management, Netbackup

. Responsible for the printing of various reports such as special forms and

checks in SAP, SAR and Dazel. Unload and separate printer output in

preparation for distribution

. In-depth ability to operate computer center equipment. Responsible for

the racking and un-racking of servers in different locations.

. Profound ability to prepare and maintain logs and records for Data Center

Operations

. .Excellent ability to accurately interpret computer-issued error messages

and take appropriate action.

. Maintain inventory of all equipment and supplies within data center.

. Perform after hours and weekend coverage when needed

. Demonstrate continuous effort to improve operations, decrease turnaround

times, streamline work processes, and work cooperatively and jointly

to provide quality seamless customer service

Ciba Specialty Chemicals Corporation, Tarrytown, NY December 2003-

October 2004

Help Desk Analyst

Provided desk side support to end users including problem determination and

resolution. Responsible for the maintenance and inventory of all printers.

Installed, configured and deployed hardware and software. Created and

documented installation of software and hardware procedures and input into

help desk knowledge base

Matthew leviness Page Two

Ciba Specialty Chemicals Corporation, Tarrytown, NY November 1998-

November 2003

Computer Operator

Provided day to day operations of the data center, monitor network servers

using PC Anywhere, monitor telecommunications circuit activity, printing of

month end SAP reports. Installed, configured and maintained network

printers. Responsible for LAN backups, maintain, track and periodically

performed restoration of files.

Twin Belle Plumbing, Katonah, NY November 2002-November 2003

Assisted with daily office tasks such as answering incoming phone calls and

keeping inventory of supplies. Provided assistance with the repair and

installation of new AC units and water lines.

Ciba Specialty Chemicals Corporation, Tarrytown, NY March 1994-

November 1998

Special Messenger

A highly talented Messenger with huge experience in providing general

office support, including delivering mail and materials, running errands,

making copies, moving furniture or boxes as needed, and performing simple

clerical tasks.

Pan-American Security, White Plains, NY July 1993 - December 1993

Security Guard

A highly talented Security Guard with huge experience in providing

personal, equipment, and real property security in assigned areas;

providing information, directions, and escort service as needed.

Meadowlands Race Track, NJ March 1993 - June 1993

Host/Waiter

Qualified waiter; assisted in planning work schedules for employees,

provide quick solutions to customer complaints.

Professional Property Maintenance, Yonkers, NY February 1988-January

1989

Assistant Plumber

Performed installation of water heaters and copper tubing. Assisted with

daily office tasks such as answering phones and ordering of supplies.

EDUCATION

Saunders Trade and Technical HS - Yonkers, NY September 1981-May

TRAINING

Introduction to Windows NT 4.0, Microsoft Word, and Excel, Introduction to

FrontPage,

Introduction to Telecommunications

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