Manager Customer Service

Jacqueline Christine Hizer

***** ******** ****

Custar, Ohio 43511

Home 419-***-****

Email **********@*****.***

Objective Seeking a position using acquired Administrative, Accounting,

Financial Reporting, and/or Risk Management knowledge with the

opportunity for personal and professional growth.

Summary of Qualifications:

Extensive background in Risk Management/Operational Loss Reporting,

Administrative, Accounting, Finance, and Payables/Receivables. Experienced

in use of Accounting/General Ledger Information Systems, Enterprise Risk

Management System (Archer), Excel, Microsoft Word, Access, PowerPoint,

Informant/Essbase Report Writing, Pivot Tables, Charts/Graph

Design/Trending & Analysis, Web Design (Rhythmyx), Sarbanes Oxley (Sox404)

Process & Control Testing/Certification/Application (OpenPages & IBM).

Proven ability to supervise and work as a team member towards completing

tasks. Highly self-motivated with exceptional organizational and problem

solving skills and a methodical approach to responsibilities. Ability of

managing multiple demands simultaneously and highly flexible and adaptable

to changing organizational needs.

Professional Experience

Huntington Bancshares, Inc. Bowling Green, Ohio

2007- August 2010 Assistant Vice President/Risk Management Specialist

Senior

. Responsible for the identification, assessment, mitigation and

reporting of operational loss and operational risk exposures to the

bank and entities.

. Report Operational Loss Events, Trends & Analysis in presentation

format to Loss Mitigation SubCommittee and Operational Risk Committee.

. Prepare agendas, meeting packets, and minutes for committee meetings.

. American Bankers Association (ABA) quarterly reporting, attend monthly

and quarterly meetings. Report ABA results showing comparison and

analysis for peer banks.

. Developed, implemented and managed Board, Management and Operating

Policy Governance framework including maintenance of standards,

guidelines, procedures and committee charters.

. Developed and maintained Risk Management Corporate

Policy/Charter/Procedure Website.

. Developed, implemented and managed reporting process of Policy

Exceptions/Violations.

Sky Financial Group, Inc. Bowling Green, Ohio (Acquired by Huntington

7/2007)

2004-2007 Assistant Vice President/Financial Analyst III

. Manage general ledger and internal checking account reconciliation

controls throughout the company. Work closely with all affiliates to

ensure that all accounts are reconciled properly and at required

frequency. Responsible for periodic quality reviews as well as

monitoring and coordinating resolution of significant differences and

problem solving. Position required a clear understanding of all

accounts.

Jacqueline Christine Hizer

Page 2

. Prepared information for monthly, quarterly and annual internal and

external reporting including Reg O Reporting.

. Developed and implemented Sarbanes Oxley (Sox404) process for company-

appointed as Sox 404 Administrator. Included monthly and quarterly

reporting and training employees responsible for controls, processes,

testing and certifications.

. Assisted in mergers, acquisitions and conversions.

. Coordinate various projects and policy making.

1999- 2004 Financial Analyst II

. Implemented and manage general ledger reconciliation controls

throughout the company.

. Work with internal and external auditors on audit reviews.

. Assist in preparing information for monthly, quarterly and annual

internal and external reporting.

. Assist with Accounts Payable and Accounts Receivable issues (Internal

checking and general ledger accounts). Includes clear understanding of

accounts payable and receivable process.

. Assist in payroll issues - includes tax and employee benefits process.

Includes clear understanding of payroll process.

1994 - 1999 Accountant I & II

. Perform all finance department administrative, accounting functions to

include journal entries, accounts payables, receivables, petty cash,

deposits, general ledger and internal bank checking account

reconciliations.

. Assist in monthly, quarterly, and annual internal and external

financial reporting.

. Assisted in conversions due to mergers and setting up general ledgers.

. Assist in administrative process of corporate tax returns.

1993 - 1994 Administrative Assistant/Executive Secretary

. Handled secretarial/administrative tasks and special projects for the

Bank President.

. Prepare board meeting agenda, packet and minutes.

. Interacted extensively with customers, shareholders and board

members.

. Maintain bank policy manual.

. Collected, sorted, and distributed incoming mail. Processed outgoing

mail.

. Back up Teller

1992 - 1993 Bank Teller

. Process various account transactions-reconcile and deposit daily

funds and cash drawer

. Inform customers of bank products, refer public to designated

personnel, provide account status data, and handle busy phone.

. Train and delegate tasks for new hires.

Highland Superstores, Inc., Plymouth, Michigan

1980 - 1992 Market Administrative Manager

. Managed operations for 14 retail appliance stores in the Ohio,

Michigan and Indiana market. Acquired extensive experience in

customer service and purchasing in a retail environment.

Jacqueline Christine Hizer

Page 3

. Responsible for interviewing, hiring, terminating, training,

scheduling and supervision of office and warehouse employees.

. Responsible for ensuring the store security and inventory control.

. Organize yearly inventory process, trade shows and opening of new

stores.

. Held other previous positions during date range including; Cashier,

Assistant Office Manager, Office Manager and Manager of Customer

Service.

_____________________________________________________________________

EDUCATION:

Owens Community College, Oregon Ohio - Associate Degree of Applied

Business Accounting Technology - 4.0 GPA Summa Cum Laude

Various Banking and Systems Certifications

Contact this candidate