Customer Service High School

Curt Hartley

**** ***** *** **** *

Fernandina Beach FL, 32034

Phone: 904-***-****

E-mail: *************@*****.***

Objective:

Experience & Skills

Management Position

. Assisted in the daily operations of the Fuel/C-store

. Oversaw all training of employees

. Handled human resource issues( interviews, new hire, terminations,

promotions/demotions and disciplinary actions, prepared work

schedules)

. Researched and approved operating budgets

. Ensured extraordinary customer service by maintaining outstanding

standards

. Handled customer complaints

. Completed merit increases accordingly to the company plan

. Maintained and controlled all preventative maintenance on all HVAC

equipment, C-store and fuel islands

. Monitor well water, waste water, sewer treatment, grease traps,

retention ponds and remediation projects

. Conduct audits in compliance with EPA, federal, state and local

regulations

. Oversaw market trends to maximize sales

. Demonstrated effective merchandising

. Implemented shrink control strategies

. Researched and approved operating budgets

. Assisted with P&L's, general ledger, financial reports and labor

matrix

. Managed and approved all major construction projects

. Monitor employee performance

. Completed merit increases according to the company plan

. Demonstrated leadership by showcasing team management and strong

commitment

. Prepared long term goal objectives through professional and personable

sales techniques

WORK HISTORY

EDUCATION

Flying J Inc- Brunswick GA

Assistant General Manager

July 2007 to Present

Arbor Auto Glass & Accessories, LLC

Managing Member (Owner)

January 1994 to June 2007

Mott College - Flint MI

Associates Degree -1991 - 1993

Applied Sciences

Davison High School - Davison MI

High School Diploma - 1984

Electronics and General Studies

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