Customer Service Sales
Resume:
Nataliya O'Dell
E-mail: abh3x9@r.postjobfree.com
Home Address:
Work Address:
Robert Bosch Corporation
Easley, SC 29642
Phone: 864-***-****
Anderson, SC 29621
Phone:
EDUCATION
B.S. Accounting
Clemson University, Clemson SC.
Graduation May 9, 2011
Associate in Science, Associate in Arts
Tri-County Technical College, Pendleton, SC.
GPA 4.00/4.00. Graduation August 6, 2010
Foreign Languages with a concentration in English Language and
Literature
Lviv State University, Lviv, Ukraine 1996 - 1999
GPA 3.25/4.00
CERTIFICATIONS
Certification in Internal Auditing (CIA), in progress
Teller Certification, First Citizens Bank of South Carolina, Completed
2004
Hotel and Restaurant Management, South-Western Community College,
Sylva, NC, Completed 2000
LANGUAGE SKILLS
Ukrainian: native, English: fluent, Russian: fluent
COMPUTER SKILLS
SAP, BAN, Essbase, Microsoft Word, Microsoft Excel, Microsoft
PowerPoint, Microsoft Access,
Microsoft Outlook, Internet Explorer.
WORK EXPERIENCE
Robert Bosch Corp (Contract via HTI), Anderson, SC
Internal Controls Coordinator, May 2005 - present
. Evaluated by Bosch Central Audit Team in July 2009: no
deficiencies found
. Created local Internal Controls instructions manual and
standardized documentation for all sections of Internal Controls
Policy
. 100% on-time delivery of quarterly and annual Internal Controls
reports to the management
. Independently conduct a broad range of audits involving multiple
units and departments such as Accounts Payable, General
Accounting, Capital, Purchasing, Human Resources, Shipping, etc.
. Maintain Internal Controls Database for the plant
. Train associates on policies and procedures of the company
. Prepare monthly accounting reports
. Reconcile General Ledger accounts
. Conduct system-to-system reconciliations, such as SAP-to-Essbase
. Prepare Month-End reports
. Prepare General Journal entries
Wal-Mart Stores Inc, Central, SC
Accounting Office Associate, August 2004 - May 2005
. Increased productivity in the accounting office by implementing
new check processing system
. Prepared daily accounting reports
. Processed daily cash flow
. Utilized communication and problem-solving skills to resolve
customer concerns
First Citizens Bank, Central, SC
Teller, May 2001- August 2004
. Was recognized as one of the best bank associates in the areas
of customer service and sales
. Processed withdrawals, deposits, loan payments, and cash
advances
. Maintained positive customer relations and promoted bank-related
products
. Assumed vault-teller and personal banker duties during their
absence
Roger's Infant and Child Care, Easley, SC
Teacher, September 2000 - May 2001
. Taught alphabet, arithmetic, arts, and crafts to K-4 students
. Supervised and cared for children during regular everyday
activities such as eating, napping, playing
High Hampton Inn, Cashiers, NC
Waitress, August 1999 - June 2000
. Served customers breakfast, lunch, and dinner
. Utilized communication skills to provide excellent customer
service
. Maintained dining area in the restaurant
Girl Scout Camp Conestoga, Davenport, IA
Horseback Riding Instructor, Summer 1999
. Developed lesson plans
. Taught horseback riding classes
. Took care of horses by training, grooming, and feeding
Orto Inc, Lviv Ukraine
Sales Agent, July 1996 - June 1999
. Promoted and sold products and services
. Processed merchandise orders
. Provided customer service
HONORS AND AWARDS
Dean's List, Spring 2006, Clemson University, Clemson, SC
President's List, Spring 2005, Tri-County Technical College,
Pendleton, SC
Phi Theta Kappa International Scholastic Order, 2005 - 2006
Award for Outstanding Achievements in Math, Tri-County Technical
College, 2004
ORGANIZATIONS AND ACTIVITIES
Institute of Internal Auditors, Member, 2009 -- present
Total Wellness, Clemson University, Founder and President, January
2008 - present
References Available Upon Request [pic]
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