Customer Service Quality Assurance

Kevin L. Parker

Phone: 540-***-**** Email: **************@*******.***

*** ** ****** ******, ********** VA, 22980

Objective To achieve a position within a technology-oriented

organization where I can use my knowledge, training,

education, personal motivation and innovation to advance

our company's mission, profitability, and efficiency while

exceeding our customer's expectations.

Profile Committed to implementing quality control techniques and

embracing new technologies. Dynamic results-oriented

problem solver. Dedicated to developing a shop floor

paradigm based sequentially on safety, quality, and

productivity. Able to lead others in high-demand

situations while prioritizing and operating proactively.

Experience PRODUCTION MANAGEMENT

2008 - 2010 Digital Solutions Center Supervisor RR Donnelley -

Harrisonburg, VA

General supervision of 31 employees. Process analysis and

improvement. Pursuit of new technologies. Customer

integration. Process automation.

Processed over one-million pages-per-month at 8.22

cents-per-page.

Provided file exports to six print facilities.

2004 - 2008 Prepress Supervisor Banta Corporation - Harrisonburg, VA

General supervision of 24 prepress employees. Process

improvement. Quality Assurance. Cost control.

Lowered the cost-per-plate by 20% through automation and

process review.

Banta Continuous Improvement award recipient in 2005.

2002 - 2004 Prepress Supervisor St. Ives Corporation - Miami, FL

General supervision and coaching of 8 prepress employees.

Monitor performance to press schedule. Evaluate and

improve workflow.

Developed an Access database to monitor progress on a very

important and complex project.

.

PRODUCTION CONTROL

1993 - 2002 Production Control Planner RR Donnelley - Harrisonburg, VA

Negotiate schedules. Monitor department performance in

schedule attainment. Evaluate overtime needs. Advise

management of department performance.

Consistent on-time delivery attainment of between 95% and

98%.

TRAINER

1990 - 1993 Prepress Technician Impresora Donneco S.A. de C.V. -

Reynosa, Mexico

Train local Mexican employees in prepress techniques during

the plant start-up. Problem solving. Workflow development

and analysis.

Successful start-up of one of RR Donnelley's first

"off-shore" ventures.

Education

1999 BA in Management and Organizational Development

Eastern Mennonite University

GPA 4.0 out of 4.0

2000 Certificate in Basics of Supply Chain Management

American Production and Inventory Control Society - APICS

2001 16 Hour Certificate in Supervision and Leadership

Blue Ridge Community College

Skills Spanish (Working knowledge)

MS Excel (Highly proficient), MS Access (Highly

proficient), MS Word (Highly proficient), MS PowerPoint

(Proficient), FileMaker Pro (Proficient)

Add'l Total Quality Management

Training

ISO 9002 - Led prepress departments at both RR Donnelley

and St. Ives to ISO 9002 certification.

Six Sigma - Participation in a number of green and black

belt projects to reduce plate makeovers.

Kaizen - Led a number of Kaizen events to eliminate

specific quality issues.

Value Stream Management - Led a significant VSM initiative

to reduce cycle time from receipt of purchase orders

through Customer Service data input, scheduling, and

prepress delivery of plates to press.

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