Customer Service Manager
Resume:
Lee Euler *rd
Mountain Home, AR 72653
*********@***.***
Committed to professionalism; highly organized, and able to work under strict deadlines, while paying attention to detail; I
retain excellent written and verbal communication skills. I learn quickly and solve problems quickly and efficiently. I am an
expert in PC and MAC software, hardware and network fields, with a comprehensive knowledge of a broad range of
technical areas. I am a business professional seeking to fulfill my interest of learning, and solving challenging problems, I
also retain competent and effective leadership skills and can adapt to any environment. I have the ability to effectively
motivate and delegate subordinates and co-workers. I am effective as a manager of a team, and like working towards a
common goal. I also am able to successfully mediate problems and conflicts with clients, customers, and staff. I am a
dedicated, honest, hard working, tactical, structured, and focused individual.
Experience
Sheid’s Corporation Mountain Home, AR. 12/06 - Present
Customer Service Manager, Inventory Manager, Webmaster, IT Director, Advertising Assistant.
Handled all service complaints and warranty claims, resolved customer problems and submitted vendors claims for
accounts receivable.
Updated price books and catalogs, tracked inventory variances, general merchandising.
Maintained, expanded, and updated e-commerce website.
Facilitated sales, service and shipping for all e-commerce sales.
Assisted with newspaper, flyers, brochures, radio, television, and billboard advertising projects.
Managed and maintained all computer and networking equipment, service and replacement.
Facilitated service repairs and parts ordering as well as return authorizations from vendors.
Assisted with maintaining and installation of all audio and video equipment.
Coordinated large sponsored events off premise and special events on location.
Designed, documented and implemented policies and procedures and safety manual, established workman’s
compensation policy, registered business trademarks and enforced infringement, and assisted composition for legislation
(HR1442) to examine the feasibility of a local historical landmark.
E3comtech Owner / Technician Mountain Home, AR 06/06 – Present
Managed radio towers and maintained equipment for local emergency service buildings and vehicles and personnel.
Refurbish used radio and paging equipment through re-soldering circuit boards.
Review work orders to move, change, install, repair, and remove data communications equipment, such as modems,
cables and wires.
Continuous self education reading technical manuals to learning correct settings for equipment.
Install connectors for all data cables for radio and networking.
Setup and maintained long range wireless transmission equipment for voice and data communications.
Identify problems, diagnosed causes and determined corrective actions with wired and radio frequency (wireless)
equipment and cabling.
Analyze all wireless specifications to correct potential issues with long range wireless network.
Analyze and resolve complex computer issues with networking, hardware and software.
US Beef Corporation (Arbys) Head Cook Mountain Home, AR (02/06 – 06/06)
Took orders from customers and cooked foods requiring short preparation time, according to customer requirements.
Offered an Assistant Manager promotion
Subway Sandwich Artist / Food Preparation Mountain Home, AR (12/05 – 02/06)
Prepared and cooked foods requiring short preparation time.
Prepared and cooked food according to instructions.
Mediacom Communications Customer Service Representative Gulf Breeze, FL (07/05 – 11/05)
Reviewed complaints concerning billing and service rendered, referring complaints of service failures to designated
departments for investigation.
Discussed cable television equipment operation with customers over telephone to explain equipment usage and to
troubleshoot equipment problems.
Assisted subordinates and supervisors in identifying and resolving problems.
Quoted prices and credit terms and prepared sales contracts for orders obtained.
Estimated date of delivery to customers, based on knowledge of own firm's production and delivery schedules.
1
Volt Information Sciences / 2wire Level 2 Technical Support Tempe, AZ (07/04 – 06/05)
Identified problems, diagnosed causes and determined corrective actions.
Read manuals, periodicals and technical reports to learn ways to develop programs that met user requirements.
Used diagnostic software to detect errors.
Verified service completion dates.
Hollywood Entertainment / GameKrazy Assistant Manager Roseville, MN. / Scottsdale, AZ. (06/03 – 05/04)
Management Assistant for Minnesota and Arizona retail.
Formulated pricing policies on merchandise according to requirements for profitability of store operations.
Coordinated sales promotion activities.
Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping
operating records and preparing daily record of transactions.
End of day procedures such as locking and securing the business.
Assisted subordinates and supervisors in identifying and resolving problems.
Education
Arkansas State University A.A.S in Information Technology Mountain Home, AR (01/06 – 01/07)
A.A.S degree in Information Technology expected.
Completed 20 College credits, and maintained a 2.8 GPA.
Collins College A.A.S. in Information Technology Tempe, AZ (01/04 – 01/05)
Area of concentration: PC Networking.
Completed 30 credit hours
Maintained a 3.2 GPA
Completed computer hardware installation and troubleshooting, network technology installation and troubleshooting
networks and computer applications and utilities.
Transportation and Communications Union Advanced Training St. Paul, MN (06/03 – 01/04)
Certificate in Business Communications
Obtained certification in office communications and rail and nautical transportation practices.
Trained in Microsoft Office excel, power point, word, and access.
Certified in business filing and typing.
Southeastern Illinois College Certificate in Business Technology Harrisburg, IL (01/03 – 6/03)
Business accounting principles
Business and consumer math
Microcomputer applications
Golconda Job Corp / Civilian Conservation Center / Sponsored by the US Dept.of Labor GED Golconda IL (07/02 – 6/03)
Ranked within the top 25% of High School Graduates, through the high school equivalency exam.
President of the Eagles Volunteer Organization.
Created and implemented a successful ongoing mentoring program.
Coordinated volunteer events and activities.
Composed, sponsored and directed a cultural diversity seminar for behavior disordered teenagers during the anti-
violence conference at South Eastern Illinois College.
Composed, sponsored and directed a play on drug awareness and violence prevention for Harrisburg IL. Elementary
School.
Took classes at University of Illinois extension for entrepreneurship and implementing and maintaining a business
operation.
Job shadowed with the US Forestry Service (Shawnee National Forest Division IL.)
References
Available upon request
Contact this candidate