Customer Service Sales

Vicki Hawkins Alston

*** ******* **, **********, ** 30458

***/***-****

************@********.***

OBJECTIVE

To obtain a challenging position in a professional environment in which I will progressively utilize my

extensive education and professional skills.

EDUCATION

Master of Divinity, Luther Rice University, Lithonia, GA

August 2010

Bachelor of Science in Sociology: Applied Human Resource Management

Georgia Southern University, Statesboro, GA

September 1999

WORK EXPERIENCE

Soldiers for Christ Christian Center, Statesboro, GA 11/2007 to Present

Pastor

• Preaching the gospel and administrating the ordinances.

• Teaching and Development. Fostering Fellowship, Discipleship and Spiritual Maturity.

• Evangelism and Outreach. Facilitating Community Service Programs.

Department of Juvenile Justice, Claxton, GA 05/2004 to 12/2007

Probation/Parole Specialist II, Court Service Officer

• Responsible for seeing that conditions as ordered by the Court for offenders are

monitored.

• Provided supervision, programming and educational support for detainees at Juvenile

Detention Center.

• Enforced special orders of the court to include monitoring of substance abuse treatment,

curfews and home detention as well as electronic monitoring.

• Conducted investigations and accurately prepared court ordered reports as required by

statue or court order.

• Maintained case records and statistical data for evaluation purposes and for submission to

the Administrative Office of the Georgia courts.

• Participated in presentations to group on justice issues.

• Implemented progressive discipline for non-compliant offenders.

• Maintained contacts with law enforcement agencies, members of judiciary, local social

service agencies, schools and others.

• Monitored payment of fines, costs and supervision fees.

Vicki Hawkins Alston

Progressive Insurance, Statesboro, GA 12/2001 to 04/2004

Administrative/Adjuster

• Provided excellent customer service to customers and performed administrative duties such as

preparing reports for vehicle and fixed property appraisals.

• Examine claim forms and other records to determine insurance coverage.

• Investigate and assess damage to property.

• Negotiated claim settlements and recommend litigation when settlement cannot be negotiated.

• Collected evidence to support contested claims in court.

• Referred questionable claims to investigator.

• Examined titles to property to determine validity and act as a company agent in transactions with

property owners.

• Software used, Microsoft Office, Excel and PowerPoint.

Enterprise Rent-A-Car, Statesboro, GA 09/1999 to 12/2001

Assistant Manager

• Provided superior, friendly and efficient customer service at the time of rental and return of

vehicles, by utilizing the company- approved sales and service techniques.

• Facilitated the rental process through verification and documentation of all necessary driver

information.

• Reviewed all charges at the time of vehicle return.

• Exceeded sales goals and objectives.

• Hired, mentor and trained employees.

• Software used, WordPerfect.

REFERENCES AVAILABLE UPON REQUEST

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