SYLVIA T. BARBIERI

* ****** *****, ********, ** *1904

706-***-****

abh3rq@r.postjobfree.com

Summary Looking for a position where I can use my 10 years +

experience in the credit card industry. Use my skills and

knowledge of software tools for planning, organizing, and

writing product- and service- related announcements, procedure

manuals and reference documents for internal and external

systems and processes.

Expertise includes:

Training . Promotional Materials . Functional Specifications .

Newsletters . Translations . Online Help Systems . Excellent

research . Problem solving . written and interpersonal

communication skills

Technical skills include:

HTML . SGML . Dreamweaver . TRADOS . Microsoft Word .

PowerPoint . Excel . Adobe FrameMaker .Lotus Notes

Professional Technical Communicator, Total System Services, Inc., 1999-2010

Accomplishment Columbus, Georgia

s Wrote Technical Documentation for clients and users

of the Total System in English and Spanish

Developed translation database to speed up

translation process on internal documentation while

keeping terminology consistency

Translated using TRADOS Translation Database for

Spanish documentation for clients in Latin America

Translated documentation for several areas of the

company that include Marketing, Programming and

Client Relations

Updated Help Windows with system changes due to

project updates

Published Technical Documentation on the Company's

website

Developed training materials

Developed functional specifications for new features

Coordinate with development team to implement and QA

new features.

Managed department's translation out sourcing

agencies

Served as the lead writer on documentation projects

and mentored new writers

Technical Trainer, Total System Services, Inc., 1993-1999

Columbus, Georgia

Supervised trainers during bank conversion processes

Interpreted for Business Analysts before the

conversion to gather requirements for the Latin

American clients.

Developed accounting training materials to instruct

Latin American clients on TSYS Card Processing

Systems

Trained clients in a class room environment to learn

the Total System platform before processing was

implemented.

Assisted and trained clients at their locations 1998-1999

during the conversion project to help them become

proficient users of The Total System

Developed glossaries for International Service

Division to maintain standardization

High School Spanish Teacher, Pacelli High School,

Columbus, Georgia

Responsible for teaching Spanish levels I, III and

IV to all grades of high school students

Coordinator for Spanish Club and additional

activities related to the use of the Spanish

language

Process Improvement Engineer, Milliken and Company, 1992-1993

Belton SC

Responsible for 20+ air pressure weaving machines in

textile plant for grey cloth

Managed quality control and assurance of the weaving

plant's inspection and packaging area

Supervised 20+ employees

Developed a recycling program to sell "second

quality" and scrap cloth to generate additional

revenue

Education and B.S. Degree in Industrial Engineering Technology 1991

Awards Informational Systems Option

Southern Polytechnic State University, Marietta, GA

Super Star Award, TSYS 1995

Power of One Award, TSYS 2001 - For outstanding

performance

Languages Fully bilingual in Spanish and English

Proficient in French and Portuguese

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