High School Quality Control
Resume:
SYLVIA T. BARBIERI
* ****** *****, ********, ** *1904
******.********@*****.***
Summary Looking for a position where I can use my 10 years +
experience in the credit card industry. Use my skills and
knowledge of software tools for planning, organizing, and
writing product- and service- related announcements, procedure
manuals and reference documents for internal and external
systems and processes.
Expertise includes:
Training . Promotional Materials . Functional Specifications .
Newsletters . Translations . Online Help Systems . Excellent
research . Problem solving . written and interpersonal
communication skills
Technical skills include:
HTML . SGML . Dreamweaver . TRADOS . Microsoft Word .
PowerPoint . Excel . Adobe FrameMaker .Lotus Notes
Professional Technical Communicator, Total System Services, Inc., 1999-2010
Accomplishment Columbus, Georgia
s Wrote Technical Documentation for clients and users
of the Total System in English and Spanish
Developed translation database to speed up
translation process on internal documentation while
keeping terminology consistency
Translated using TRADOS Translation Database for
Spanish documentation for clients in Latin America
Translated documentation for several areas of the
company that include Marketing, Programming and
Client Relations
Updated Help Windows with system changes due to
project updates
Published Technical Documentation on the Company's
website
Developed training materials
Developed functional specifications for new features
Coordinate with development team to implement and QA
new features.
Managed department's translation out sourcing
agencies
Served as the lead writer on documentation projects
and mentored new writers
Technical Trainer, Total System Services, Inc., 1993-1999
Columbus, Georgia
Supervised trainers during bank conversion processes
Interpreted for Business Analysts before the
conversion to gather requirements for the Latin
American clients.
Developed accounting training materials to instruct
Latin American clients on TSYS Card Processing
Systems
Trained clients in a class room environment to learn
the Total System platform before processing was
implemented.
Assisted and trained clients at their locations 1998-1999
during the conversion project to help them become
proficient users of The Total System
Developed glossaries for International Service
Division to maintain standardization
High School Spanish Teacher, Pacelli High School,
Columbus, Georgia
Responsible for teaching Spanish levels I, III and
IV to all grades of high school students
Coordinator for Spanish Club and additional
activities related to the use of the Spanish
language
Process Improvement Engineer, Milliken and Company, 1992-1993
Belton SC
Responsible for 20+ air pressure weaving machines in
textile plant for grey cloth
Managed quality control and assurance of the weaving
plant's inspection and packaging area
Supervised 20+ employees
Developed a recycling program to sell "second
quality" and scrap cloth to generate additional
revenue
Education and B.S. Degree in Industrial Engineering Technology 1991
Awards Informational Systems Option
Southern Polytechnic State University, Marietta, GA
Super Star Award, TSYS 1995
Power of One Award, TSYS 2001 - For outstanding
performance
Languages Fully bilingual in Spanish and English
Proficient in French and Portuguese
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