Manager Sales

JONATHAN W. KITCHEN

**** ********* **.

Lawrenceburg, KY 40342

Home 502-***-****

*********@**********.***

POSITION OBJECTIVES

Obtain a senior Operations Management position with a high energy, growth

focused company where I can maximize my management skills, quality

assurance, and mentoring experiences to develop a culture of high

integrity, expectations, and bottom line performance.

EDUCATION

1 Six Sigma Black Belt Certification from Stat-A-Matrix Institute Aug. 2003

Bachelor of Science in Industrial Technology from Berea College May 1992

U. S. Army Military Occupational Specialty 29Y, Satellite Communications

Systems Operator/Maintainer

SPECIAL SKILLS AND QUALIFICATIONS

Have received training and certification on Six Sigma Black Belt tools,

Toyota Production System, Lean Manufacturing, team facilitation, and IMPACT

Sales Management. Possess a wide variety of computer skills including:

multiple Windows operating systems, Microsoft productivity tools, SAP and

AS400 based manufacturing software, network infrastructure, and hardware

maintenance. Have completed extensive course work in pursuit of an MBA in

Technology Management. Additional certifications include Department of

Homeland Security IS 100 and 700, OSHA 10-Hour course, and American Red

Cross First Aide, CPR, and AED.

WORK EXPERIENCE and RESPONSIBILITIES

Private Sector

10/08 - 11/10 General Manager - Responsible for all aspects of a

Metal Sales 120,000 sq. ft. cold metal roll-forming operation

Manufacturing servicing the light gauge, commercial, and

architectural metal roof and wall panel building

material industry. Plant is one of 20 manufacturing

facilities company-wide and operates as an independent

profit center with both top-line revenue and bottom

line profit expectations. Had direct P&L

responsibility for ~$25MM revenue budget, delivering

$1.2MM retained profit, and the overall development

and commitment to that budget. Provided day-to-day

leadership for the facility in a demanding environment

with an order by/get by expectation of 3 days.

Responsible for the training, development, and

supervision of a 5 staff positions and a 4-person

outside sales force. Departments supervised included

plant level finance, production, HR, customer service,

transportation, and outside sales.

Primary improvements and successful projects include:

Developing and reinforcing a culture where Safety was

a daily expectation and not negotiable under any

circumstances. Application of Lean concepts to

reorganize the stock trim and buy/sell fulfillment

process to reduce errors, improve direct labor

efficiency and reduce headcount, and reduce wasted

05/05 - 05/08 motion. Developed and repaired relationships with

LINPAC sister facilities in order to become their internal

Materials supplier of choice resulting in a 50% increase in

Handling/ORBIS transfer business. Application and reinforcement of

Corporation inventory control procedures to improve accuracy and

reduce overall inventory time. Inventory event went

from 2-3 days to 1 day with less than a $1000 variance

total over the last 2 years on a $4MM inventory value.

Introduction and training of the outside sales force

on IMPACT Selling concepts in order to increase

top-line sales and profit margin.

Plant Manager - Responsible for the Safety, Quality,

Service, and Productivity of a 100,000 sq. ft.

structural foam plastic molding facility with ~160

full-time and transitional associates. Provide

day-to-day leadership of the facility to ensure a

positive work environment, delivering of financial

objectives, and meeting demanding customer quality and

delivery expectations of automotive OEM and Tier

suppliers. P&L responsibility for all financial

performance measures to a $12MM annual budget,

generating ~$45MM in annual sales. Direct and

initiate cost and waste reduction projects based on

financial, quality, and product performance data.

Facilitate and support continued ISO-9000:2000

certification. Provided key leadership during plant

restructuring that resulted in reducing fixed and

variable costs by $2.5MM annually. Managed and played

key roles in transition activities after sale of the

company, including: integration of HR policies and

procedures, transition from Visual Manufacturing MRP

software and local implementation of SAP, and the

expansion of the facility from 55,000 sq. ft. and 5

production lines to 100,000 sq. ft. and 9 production

lines in 6 months and the resulting workforce

increase.

Primary improvements and successful projects include:

Plant expansion and startup in less than 6 months.

Implementation of 5S throughout production area,

participated in value stream mapping events to

identify project opportunities, re-aligned product mix

and equipment with sister facility resulting in

reduced fixed costs of ~$1,000,000 annually, initiated

cost control measures to reduce flexible spending by

15%, improved OEE by 25% through improved

preventive/predictive maintenance and SMED,

championed/facilitated SMED culture that reduced

average mold change time from 18.5 hrs to 8.5 hrs,

reduced material costs on appropriate products by 20%

through controlled introduction of non-prime material

streams, and improved direct labor efficiency (DLE) by

30% through job combinations, time studies, and

product/workflow improvements.

06/04 - 05/05 Quality Assurance Manager - Responsible for all

LINPAC aspects of service and product quality from customer

Materials order entry to delivery and post delivery activities;

Handling report quality related metrics directly to the company

president; maintain continued compliance and

registration of two ISO-9000:2000 registered

facilities, including product design functions;

administer company wide corrective and preventive

action system; interface with inside and outside sales

to ensure customer expectations are understood and

met; supervise all testing functions for in-process,

periodic recertification, special applications, and

product development, administer corporate continuous

improvement process and serve as mentor to continuous

improvement teams.

Primary improvements and successful projects include:

implementation of visual factory management controls

that reduced external defects by 75%. Implemented

company wide Continuous Improvement process and served

as mentor to 10 standing CIT teams. Successfully lead

efforts to register 2 facilities to the ISO 9000:2000

Quality Management System. Initiated process FMEA in

manufacturing areas. Implemented new/streamlined new

product development process. Implemented SPC

techniques for output to the continuous improvement

process. Applied black belt problem solving

techniques to reduce scrap of a problematic product by

60%.

03/00 - 06/04 Quality Manager - Responsible for continued compliance

General Cable and registration of an ISO-9000:2000 registered

Corp./BICC facility; provide Quality Engineer support for

General continuous improvement efforts; administer plant

corrective and preventive action system; serve as

mentor for Greenbelt teams and Black Belt candidates;

interface with customers to ensure timely and complete

corrective action to complaints; report finished goods

defect information, trend, and process capability data

to management; oversee implementation and improvement

of an FMEA system, supervise the daily operations of a

thirty five person department in a 24 hour operational

environment; administer a fifty user Microsoft NT

Server network, intranet, and associated software;

serve as a Six Sigma Black Belt and complete Six Sigma

projects as directed by management; responsible for

testing and compliance of finished goods to applicable

specifications; and served as project leader for

quality management system upgrade to TL-9000 2.5 and

TL-9000 3.0.

Primary improvements and successful projects include:

certified as Lean Sigma Black Belt. Successful

conversion of the Quality Management System from ISO

9000:1994 to TL-9000 3.0 within 6 months. Conducted

black belt project that reduced gross waste in one

process by 30% resulting in $120,000 annual savings.

Served as a steering committee member for plant-wide

Six Sigma implementation, mentored 4 green belts

through training, project work, and certification,

assisted with 4 cycles of green belt training.

Implemented 5S in the Quality department.

Designed/implemented a company intranet for the

purpose of ISO document distribution/control and

employee involvement.

08/98 - 03/00 Quality Shift Manager - Supervised twelve quality

General Cable testers in two departments; evaluated and responded to

Corp./BICC customer complaints; updated and maintained

General procedures, specifications, and Job Safe Practices per

ISO 9000 requirements; analyzed statistical data;

conducted and supervised special testing as directed

by Process Engineering and the Quality Manager;

maintained and troubleshot a 30 person computer

network and associated software; and provided support

and assistance to other departments.

Military

08/96 - 08/98 Satellite Network and Communications Payload

Controller - Operated and maintained U. S. Army Space

Command's dual Defense Satellite Communications System

Operations Center.

08/93 - 08/96 Satellite Communications System Operator/Maintainer -

Operated and maintained a U. S. Army Information

Systems Command satellite ground station in support of

the U.S. Army Signals Intelligence Center for the

Pacific Theater.

08/92 - 08/93 Basic and Advanced Individual Training Student -

Received instruction on basic soldier principles and

intense training in military occupational specialty

29Y, Satellite Communications Systems

Operator/Maintainer

Hobbies and Interest

Active in the Anderson County Amateur Radio club that supports the Anderson

County Department of Public Safety during times of disaster or other

special needs in the area of communications. Serve as the Assistant

Directory of Communications for the Kentucky Baptist Convention's disaster

relief efforts. Volunteer for civic and community service projects as

schedules allow. I also enjoy hunting, fishing, motorcycle touring, and

spending time with family and friends.

REFERENCES

Available upon

request

Contact this candidate