Customer Service Medical
Resume:
MICHELE CASWELL
Rapid City, SD 57702
605-***-**** (day and evening)
605-***-**** (cell)
OBJECTIVE: To utilize my skills and abilities in the performance of
administrative assistant.
WORK EXPERIENCE:
Medical Transcriptionist
Axolotl Corporation
800 El Camino Real West
Mountain View, CA 94040
Supervisor: Deborah Desantis
1-877-***-**** ext 211
April 2007 to present
40 hours per week at 0.0925 cents per line
Responsibilities: Work at home experience performing computerized
transcription using digital voice Wav system. I currently transcribe
approximately 1300-1400 lines per day (based on a 65 character line) with a
documented average of 99.7% accuracy.
Perform Internet and database searches for unfamiliar medical conditions,
prescription medications, as well as medical
facilities/hospitals/physicians from across the nation.
Medical Transcriptionist/Medical Records Specialist
Rapid City Regional Hospital Family Practice Residency
502 E. Monroe St.
Rapid City, SD 57701
Supervisor: Nancy Magbuhat
January 1999- April 2007
40 hours per week at $16.53 per hour
Responsibilities:
- Computerized transcription using digital voice WAV system for family
medicine, obstetrical care, infectious disease, endocrinology, geriatric
and osteopathic medicine; biopsy reports for various physicians, and a
complex variety of other procedures.
- Computerized transcribed communication which include referral letters
(doctor to doctor), patient correspondence; letters to insurance companies,
attorneys, and other medical entities.
MICHELE CASWELL RESUME PAGE 2
1905 Red Dale Drive Rapid City, SD 57702
- Inbound and outgoing telephone communication with clients, doctors,
medical facilities, insurance companies, attorneys, and various hospital
personnel in other departments.
- Utilize office fax, copier, printer, dictation equipment, and computer
associated equipment.
- Assist in pulling patient charts, as requested; confirm patient
identification and other information.
- Release of information (copy/send patient medical records with proper
authorization)
- File transcribed information and all incoming patient related paperwork
into charts. - Proof, finalize, and file completed charts.
- Interdepartmental and in person, public customer service.
- Process incoming and outgoing mail.
- Route clinical reports to proper nursing staff and physicians.
- Maintain a positive, professional, and confidential demeanor at all
times.
- Typing skill is at approximately 150 words per minute.
Medical Transcriptionist/Medical Records Specialist
Rapid City Regional Hospital
Black Hills Rehabilitation Hospital
2908 5th Street
Rapid City, SD 57701
Supervisor: Jennifer Gholson
1994 to 1998
40. ours per week at approx. $12.00 per hour
Responsibilities:
- Transcribed documents for in-patient rehabilitation (history and
physical, consultations, and discharge summary), outpatient physical
therapy, occupational therapy, speech, and psychology using a computerized
transcription system.
- Assisted Rapid City Regional Hospital main unit with transcription of
inpatient history and physical, consultations, discharge summary, and
report of operation.
- Copied and faxed/mailed patient reports with proper authorization
- Maintained filing system of discharged patients for entire Black Hills
Rehab facility.
- Customer service/reception to visitors and staff
- Retrieval of patient records
- Proof, finalize, and file completed charts.
- Maintain a positive, professional, and confidential demeanor at all
times.
- Answered and responded to telephone inquiries.
- Performed reception duties and other duties as assigned.
MICHELE CASWELL RESUME PAGE 3
1905 Red Dale Drive Rapid City, SD 57702
Secretary/Receptionist
Rapid City Regional Hospital
Black Hills Rehabilitation Hospital
2908 5th Street
Rapid City, SD 57701
Supervisor: Mike LaTour
March 1992 to 1994
40 hours per week at approx. $8.00 per hour
Responsibilities:
- Secretary for entire physical and occupational therapy department.
- Greeted prospective clients, general public, doctors, and personnel from
other departments.
- Scheduled appointments and meetings.
- Scheduled and processed travel arrangements for department head and
therapists.
- Effectively used a multi-line phone system for inbound and outbound
calls. Screened calls to determine nature of business and answered routine
inquiries.
- Maintained filing system for active patients involved in therapy.
- Prepared reports for department head.
- Extensive computer usage for billing, coding, retrieving patient
information, correspondence, spreadsheet reports, and memoranda.
- Operated fax, copier, printer, computer, typewriter, and phones.
- Handled incoming and outgoing mail for entire Regional Hospital Rehab
facility, which included routing mail to proper departments/personnel.
- Maintained office inventory as well as inventory for therapy programs.
- Followed oral, written, and computerized instructions in a timely and
professional manner.
- Maintained administrative confidentiality at all times.
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