Customer Service Desktop Support

Scott R. Porter

*** *.*. *** ? Broaddus, TX (****9) ? 936-***-**** ?

**********@*****.***

Targeting Desktop Support or Network Administration Positions

College graduate offering a very broad and strong academic background in IT

combined with excellent internship experience and related positions.

Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively fully resolve challenging technical issues

with superb customer feedback.

Intense desire and ability to quickly learn and complete new challenges,

and equally successful in both team and individual positions due to proven

results from experience.

Education

Texas State Technical College - Marshall, TX

Computer Systems Network Administration Associate of Applied Science ?

GPA: 3.3/4.0

Computer Systems Desktop Support Associate of Applied Science ? GPA:

3.5/4.0

Student Internship for IT Department (05/09 - 08/09): Provide essential

networking and desktop support assistance. Earned commendations for

knowledge, teamwork, adaptability and work excellence in providing IT

support to students & faculty.

Commended for exceptional help-desk resolutions and professionalism for

over 400 employees & students in person, via telephone, or remote location.

Technology Summary

Certifications: CompTIA A+, CompTIA Network+ (Pursuing)

Systems: Windows Server 2003/7/Vista/XP/2000/98/NT/9X/DOS, Novell

NetWare

Software: MS Office Suite, Gen Control, Norton Ghost

Skill Set: WLAN/LAN Hardware/Software Administration, Design

Implementation, Installation, Configuration, and

Troubleshooting for Computer Networking Systems. Desktop,

Laptop, and Printer Deployment, Repair, and

Troubleshooting. Disaster Recovery, Cisco Routers, Active

Directory, Group Policy, DHCP, DNS, SMTP, RAS, exposure to

Cirtix

Information Technology Experience

Computers & More - Marshall, TX

Wireless Internet Field Technician/Desktop Support (2007 to 2008)

Performed on-site installation, configuration with Mikrotik Routers, and

troubleshooting for wireless networks.

Flawlessly completed 10-15 technical & critical business assignments daily

while achieving exemplary customer service expectations.

AT&T - Longview, TX (Completed 300 hours for IT Customer Service Skills

Training)

Customer Service & Problematic Resolution Representative (07/09 to Current)

Show the utmost confidence, assurance, respect, and empathy to all

customers. First call resolution, build rapport, provide extensive

knowledge for all phone services & equipment.

Acheived nomination for best employee, and recognized seven times for

perfect customer feedback and satisfaction. Personal overall quality

substantially exceeds overall required average.

Internship, relocation, and reference information available upon request

Contact this candidate