Sales Customer Service

cathy rae fidler

*** ***** *** ******, ******, Illinois 62615-1414

217-***-**** - Cellular * *****.******@******.***

Results-focused, quality-driven professional with experience in sales and

customer service, entrepreneurial empathy, and a desire to assist

businesses meet and exceed their bottom-line objectives through the

products I represent.

Core Knowledge & Skill Areas:

Sales & Marketing Communication & Time Management

Customer Relationships Negotiations Planning &

Supportive & Pro-Active Implementation

Professional Experience:

PortNexus, Springfield, Illinois 7/2009 - Present

Assisting start-up company by making calls to Legal and Healthcare

industries helping to establish a territorial presence.

AT&T Mobility, Springfield, Illinois 10/2008 - 7/2009

Primary responsibility was to sale new lines into existing and new

businesses with 50 or more employees in the Central Illinois Area.

Geolearning, Inc., West Des Moines, Iowa 2/2007 - 3/2008

Primary responsibility was to build and maintain a customer care

organization that was capable of providing the highest quality of

technical service by empowering each team member to own the customer

service experience.

pcCentral.us, Urbandale, Iowa 4/2006 - 1/2007

Prospected and met with businesses in the Central Iowa region with the

intentions of capturing key accounts for the corporation, while growing

the existing customer's services. Responsibilities included market

planning, competitive product positioning, account management, and

coordination of technical support functions for key account base.

Frost & Sullivan, San Antonio, Texas 9/2003 - 4/2006

President's Club 2005

Challenged to restore market presence and customer-perceived quality of

Chemicals & Materials Market Research. Responsibilities included sales,

customer development, customer management and revenue growth within

Fortune 500 chemical companies. Made lateral move to Information

Technology group for approximately three months.

The Berry Company, San Antonio, Texas 9/2002 to 9/2003

(Since the inception in 1910, The Berry Company partnered with

telephone companies across the nation to represent their Yellow Page

franchises and publish their directories. Wholly owned subsidiary of

Bell South.) High-profile sales, new business development and account

management position expanded The Berry Company's yellow page volume

throughout New Mexico and Texas.

Micro Group, Inc., Springfield, Illinois 5/1985 to 5/2002

Focused sales and marketing efforts in small to medium size businesses

consistently providing excellent technical labor solutions: computer

equipment selection, installation & support, application selection,

installation & training, repair & maintenance.

Valcom Computer Center, Omaha, Nebraska 8/1984 to 5/1985

General Manager with full strategic planning, marketing

planning/analysis, new market/new business development, account

relationship management, sales and service team management.

Omni Computer Center, Des Monies, Iowa 1980 to 1984

Supervised two retail locations with thirteen outside sales

consultants, five engineers, three software trainers and two

programmers. Coordinate sales forecast, product purchases, sales force

training, advertising objectives and campaigns. Defined, developed and

implemented the "Software Support Division".

Education:

BS - Consumer Sciences - Iowa State University; Ames, Iowa - 1980

Facilitator Training - Pathways to Successful Living Seminars

-Chicago, Illinois www.pathwaysseminars.com

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