Customer Service Part Time

Nancy A. Salch

Cell phone: 951-***-****

Email: abh3mb@r.postjobfree.com

Objective

Seeking an opportunity where I may impact the lives of people, build on my administrative, writing, speaking and

public presentation strengths.

Professional Experience

Easter Seals – Ontario/Upland

Family Support Worker/Acting Site Supervisor/Educator (HS/EHS)

2006 – Present

Accomplishments: Consistent in the coordination of recruitment/enrollments ensuring vacancies were handled in a timely

manner according to the grant guidelines and specifications. Demonstrated organizational and time management skills.

Successful in working with various software, quick learner of new programs. Ability to work well with a team, handle

multiple tasks and identify and solve problems. Over 3 years experience in eligibility. Provided excellent customer service,

maintained professional relationships with families, staff and outside organizations. Effective in the supervision of staff and

the childcare center in Director’s absence.

Responsibilities include conducting interviews, screening and determining eligibility of families for childcare services,

compose and distribute fliers for family workshops/events, presentations at parent/in-service meetings, generate

letters/reports and rosters, conduct parent surveys/analyze results, oversee daily attendance of children, address parent

inquiries, propose suggestions and provide guidance, coordinate and participate at job and family events to promote services,

serve as representative and liaison between educators, staff and families, provide resources to families needing access to

health, food, housing, employment and job training. Build relationships through partnerships in relation to parent goals.

Accomplishments: Consistent in meeting educator timelines in relation to CIP’s, Anecdotals, Creative Curriculum. Strong

communication and organizational skills promoting effective learning in the classroom.

Responsibilities include developing, planning, implementing, evaluating and supervising an educational curriculum for

toddlers; participate in parent/in-service training.

Instructional Aide - Kindergarten (part time)

Etiwanda School District – Fontana

2004 – 2006

Accomplishments: Effective in handling daily tasks assigned, communicated effectively both orally and verbally.

Responsibilities include helping students with math, reading and writing, checking homework, assisting with classroom

management, and constructing learning aides.

Independent Contractor – Tutor (part time)

Professional Tutors of America, Brea

2005 – 2006

Accomplishments: Consistently met goal of significantly improving children’s reading and language skills grades K-2.

Responsibilities include individualized one-on-one tutoring to assist student in academic achievement by meeting with them

on a regular basis to clarify learning problems and work on language arts. Organize, analyze, access and make

recommendations based on individual abilities.

Staff Support Person

Chino Child Development Center – Chino

2004 - 2004

Accomplishments: Effective in handling all tasks assigned, as well as provides administrative support to teachers.

Responsibilities include assisting preschool, toddler, kindergarten and school age teachers with classroom tasks, van runs,

meals, cots and closure of school.

Bachelor’s Degree – Education

University of La Verne 2006

Associate’s Degree – Communications

Pasadena City College 2000

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