Customer Service Accounts Receivable

Jennifer L. Cupp

**** ***** ***** *** 570-***-****

Williamsport, PA 17702 ************@*****.***

Objective:

Seeking a position in the field of Accounting where extensive experience will be further developed and utilized.

Summary of Qualification:

• Excellent communication skills

• Efficient, detail-oriented, and highly organized especially with records and other documents pertaining to

accounting

• Experience in auditing, report preparation, accounts receivable, written correspondence, and customer service

• Obtained Top Secret security clearance

Work Experience:

Macy’s, Muncy, PA April 2010 – Present

On-Call Cosmetics Associate

• Present customers with a satisfying experience by providing OUTSTANDING customer service

• Assist customers in finding products that match their needs, answer questions about products, and promote

their value and best features

• Process customer transactions via computerized register system

Grizzly Industrial Inc., Muncy, PA October 2009 – February 2010

Seasonal Customer Service Agent

• Assisted customers by processing product orders, up-selling products and services, and setting up

merchandise returns

• Provided customers with product and service information by answering questions and inquiries concerning

products using available resources

• Offered possible solutions to problems and handled complaints

Wal-Mart, Montoursville, PA September 2009 – October 2009

Photo Center Technician

• Processed photographs for customers and provided assistance with Kodak and Fuji Film picture machines

• Reviewed all photographs to ensure they did not violate any regulations, including copyrights

U.S. Army Audit Agency, Fort Meade, MD July 2008 – July 2009

Staff Auditor II

• Acquired a basic working knowledge of internal auditing in the Federal Government

• Assisted audit team to develop audit program; updated throughout course of audit

• Analyzed data and statistics collected through interviews and follow-ups with operating officials in order to

obtain information necessary pertaining to audit

• Researched laws, regulations, and operating instructions of an Army activity’s function or system

• Presented data and information in briefings, written products, and team and individual meetings with

supervisors and made recommendations for corrective actions of unsatisfactory conditions

HCR Manor Care, Williamsport, PA July 2006 – June 2008

Receptionist

• Facilitated business office with accounts receivable; received and receipted payments for services rendered,

maintained accounts receivable ledge and prepared daily bank deposit

• Handled incoming calls and directed them to appropriate personnel; greeted and directed all visitors

• Assisted administrative staff with various tasks: word processing, data entry, admission paperwork, sorting

and directing incoming and outgoing mail, and filing residents’ paperwork and billings

Education:

King’s College, McGowan School of Business (AACSB Accredited Institution), Wilkes-Barre, PA

Bachelor’s of Science in Accounting, 2008

GPA: 3.5/4.0

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