Supply Chain Management

CHARLES PIGOS

*** ******* ******* ***, ****, North Carolina (919) 830-

**** *******.*****@*****.***

Director Supply Chain & Logistics - Business Management & Solution

Consulting

Strategic & Conceptual Selling / Global Operations / C-Level / P&L /

Relationship Management / RFQ / Critical Service Logistics / Market

Expansion / B2B / Process Engineering / Client Relations / SCOR / CRM /

Budgets / 4PL / 3PL / Cost Reduction / Multi-Site Operations / Change

Management / Service Part Logistics / Reverse Logistics & Operations /

Strategic Planning

I am a customer-centric supply chain and logistics leader with a proven

record of success in directing business development, solutions teams and

projects to grow both small and Fortune 500 organizations such as Kuehne +

Nagel, Alcatel-Lucent and IBM. An expert at managing direct customer

engagements.

Using consultative methodologies, I expand scope and improve both internal

and external operations. I am also a proven change agent, capable of

working across organizational boundaries.

Strengths of mine include:

o Fostering key alliances to optimize sales opportunities for new and

existing accounts

o Designing new process improvements, cutting costs and improving

productivity

o Leading and mentoring high performance teams

o Maintaining superior customer satisfaction and loyalty

o Holistic / Solutions Approach & Experience

Career History & Selected Accomplishments

KUEHNE + NAGEL INC., LEAD LOGISTICS SOLUTIONS, RALEIGH NC

November 2007 - Present

Director Business Management - Critical Service Logistics

Appointed to lead internal and external account management activities for a

key Critical Service Logistics customer. Transitioned the relationship from

"transactional" focus to an "integrated services" partnership account.

Responsible to identify and drive customer solutions to maximize value and

revenue opportunities. Developed tactical and strategic process /

technology improvements and cost reductions.

. Retained key customer. Led efforts to retain an "at risk" Kuehne +

Nagel customer who lacked a plan for cost control and did not have a

strategic operations improvement strategy. Led global cross-functional

teams to identify, propose and implement an integrated operational

service parts solution and cost reductions. Awarded Global Services

Logistics contract.

Solutions Consultant - Lead Logistics Solutions

Recruited to directed internal and external business scope for business

development, engineering, operations, implementation and suppliers to

support new and existing customers focused on 4PL and Critical Service

Parts Logistics opportunities. Forged key client relationships across

multiple industry segments including high tech, medical, pharmaceutical and

consumer goods.

. Fast Moving Consumer Goods Solution - Led customer assessment and

value proposition activities for a "logistics control tower" solution

for P&G's Eastern European distribution network from initial

transactional data needs / assessment to final business case and value

presentations at the executive level. Resulted in a $10M+

transportation management solution opportunity.

. Pharmaceutical Supply Chain / Distribution Solution - Led value

assessment activities with the customer to develop a Transportation

Management solution for all domestic inbound and outbound lanes. Lead

internal cross functional teams to identify network optimization,

transportation and operational improvements and pricing. Identified

and proposed a Transport Management / Operations solution, proposed

$5M cost savings initiatives over 3 years on annual freight spend of

$25M

Alcatel Lucent (Lucent Technologies), Phoenix AZ

December 1998 - November 2007

Senior Operations Manager - Repair Post Sales Support

Directed the multi-site Repair and Exchange Operations. Led operations,

logistics solutions and process improvements for global reverse logistics

supply chain scope for customers.

. Reduced Post Sales Support Domestic Operations Costs by $4.25M through

consolidation. Created / implemented business case for consolidating

three operation locations into one to reduce high fixed and union

labor costs while improving performance. Outsourced non-core-

competency functions.

. Reduced Global Supply Chain Costs by $20M. Evaluated existing

processes and discovered operational redundancies in Alcatel-Lucent's

global logistics. Developed global dashboard process review, tracking

and management plans. Led team in warehousing reductions and

consolidations. Improved budget development processes and increased

logistic efficiency 20%.

Engineering / Integration Services Manager - Special Customer Operations

Transformed operations and services from assembly manufacturing to a custom

"build to order" Integration Services Center. Led new business development

/ acquisition and engineering solutions activities.

. Catapulted revenue. Initiated & established collaborative business

partnerships with internal and external key strategic customers and

decision makers. Lead the implementation of LEAN manufacturing

techniques and established new Integration Service offerings.

Maintained 40% gross margins and grew revenue $240M in three years.

. Won $28M contract. Led negotiation of complicated bid for production

operations and delivery for voice, data and scoring systems for 2002

Winter Olympics in Salt Lake City UT. Lead key account

responsibilities for solution, integration and pricing. Directed

planning, manufacturing and installation, meeting all deadlines.

Collaborated with installation and the customer (Qwest & 2002 Winter

Olympics Committee)

. Established company-wide P&L business review process to manage revenue

growth, improving business management and operations planning.

Challenged to simplify management of projects and products. Developed

program that incorporated P&L for each customer initiative,

identifying problems quickly.

Bell & Howell Mail Messaging Technologies Company, Research Triangle Park

NC

December 1994 - December 1998

Director - Integration Services Group

Led customer assessments, proposal development and customer presentations

for product & service offerings. Developed custom solutions and identified

/ implemented key suppliers and technology partners to support application

development and delivery. Established Bell & Howell's Integration Service

Group as an industry leader in the systems integrator and value added

solutions for the production mail industry.

. Engineered and patented product solution. Established additional

revenue stream for Bell & Howell. Developed and identified customer

requirements through collaboration, provided production and technology

solutions for the mailing industry. Expanded market share.

Development Manger - Electronic Engineering

Managed development and manufacturing functions for production mail

inserter products. Led and directed the electronic engineering staff in

core competency and commodity based engineering practices. Handled all new

product development, including test and launch.

International Business Machines (IBM), Endicott NY

June 1988 - December 1994

Systems Engineer - Federal Systems Division and General Technology Division

Led technical system analysis and solution development activities for

custom production material handling and technology solutions for the US

Postal Service and DOD Programs. Developed customer requirements,

identified solutions. Led solutions proposals and pricing.

. Created prototype and proposal, secured $1M contract for a key

material handing system solution for the US Postal Service.

Education and Key Skills

MASTER OF SCIENCE, ENGINEERING & GLOBAL OPERATIONS MANAGEMENT 1996

Clarkson University, Potsdam, New York

Bachelors of Science, Electrical Engineering 1988

Rochester Institute of Technology, Rochester, New York

Key Skills: Grasps technical issues quickly. Winning cooperation at all

levels. Leading growth and change with ease. Analyzing and simplifying

complex problems. Calm under pressure. Successfully promoting new ideas.

Building consensus at all levels. Extensive experience in cross-functional

environments and matrix-managed leadership. ISO 9000 support and

implementation. MS Office suite (Word, Excel, Power Point, Project, Visio),

Arena (process simulation), SCOR Model (Supply Chain Operations Reference-

model), i2, ILOG LogicNet Plus

Awards, Articles, Speeches

PROFESSIONAL AWARDS:

Patent - Automated Circuit Panel Handling Device, IBM, 1988.

Patent - Circuit Panel Gripper System, IBM, 1990.

Patent - Production Job Tracking Architecture, Bell & Howell, 1999.

ARTICLES PUBLISHED:

Production Tracking in the Document & Messaging Industry, Bell & Howell,

1998.

Multi-vendor Plant floor Interoperability - IBM, 1990.

SPEECHES GIVEN:

United States Postal Forum, Washington D.C. - Journey to the Automated

Tracking Environment, 1997.

Contact this candidate