Customer Service Sales

JUDY KVASNICKA

*** *. ********

Salina, Kansas **401

785-***-**** (cell)

abh3gd@r.postjobfree.com

Employment

****-**** ***** *********, *******’s, Salina, Kansas

Performed cashier duties, stocked merchandise, prepared displays to increase

sales, participated in demonstrations of merchandise, and assisted with training of

other associates.

2004.2006 Manager’s Advocate, Asurion, Salina, Kansas

Started employment as a Customer Service Representative and advanced to

Manager’s Advocate which involved taking escalated calls from customers to

assist in unusual situations and with customers who were not satisfied with the

service they felt they were receiving, followed up on shipments, approved orders

submitted by Customer Service Representatives and verified insurance coverage

with client by telephone and computer. Was Employee of the Month three times.

Earned property and casualty insurance license.

2003.2006 Sales Associate, Dollar General in Mid-State Mall, Salina, Kansas (part-time)

Performed cashier duties, stocked merchandise and prepared displays to increase

sales.

2002.2003 Secretary, Sunrise Presbyterian Church, Salina, Kansas

Assisted congregation members and general public in person and by telephone,

prepared weekly service bulletins, scheduled usage of building by congregation

and general public, prepared monthly newsletter and bulk mailing of monthly

newsletter.

EMPLOYMENT WHILE LIVING IN ST . LOUIS, MISSOURI

Episcopal Diocese of Missouri: Administrative Assistant to the Canon of the Diocese,

arranged meetings, seminars and special occasions such as

dinners and speaking engagements, managed Diocesan

Sexual Abuse Prevention Program, assisted with

maintaining Diocesan records, typed sermons/speeches for

Bishop and Canon, and had written and oral

communication with parishes of Diocese.

Church of the Holy Communion: Parish Administrator. Responsible for oversight and

maintenance of building, scheduled building usage,

supervised employees and volunteers, processed Accounts

Receivable and Accounts Payable, maintained parish

records, prepared and mailed monthly newsletter and

prepared weekly service bulletins.

Stephen Ministries: Edited course content for publication, prepared all

paperwork for two-week training sessions (handouts, daily

guidelines for staff, and PowerPoint presentations), and

typed for management staff.

April Cornell: Third key, supervised part-time sales associates, opened

store, closed store and made nightly deposit, merchandised,

received shipment, and shipped customer orders.

Education BA in Sociology/Social Work

Benedictine College, Atchison, Kansas

Graduate work

Aquinas Institute, St. Louis, Missouri

References Available upon request

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