Customer Service Manager
Resume:
L aura A. Hastings
Highland Millls, NY 10930
SUMMARY: Extensive professional experience in a managerial, financial & supervisory capacity.
PROFESSIONAL EXPERIENCE:
ACCOUNTING AND MANAGEMENT CONTROL:
Administered & reviewed all areas of accounting, finance, human resources, payroll, A/R, A/P,
scheduling & facilities management.
Managed A/R & third party reimbursement for 25 million+ in revenue annualized.
Controlled all third party & private payers billing, payment, cash application, bank reconciliations,
f inancial investigation & cash collection using computerized & manual systems.
Created period- end financial & statistical reports, general ledger, statements & charts using computer
spreadsheet applications.
Prepared, monitored & maintained computerized A/R & A/P, tracked expenses & reduced costs.
Developed & implemented computer applications using medical practice management systems,
accounting systems & mainframe computer.
Maintained financial records, compliance with state & federal guidelines & conducted internal control
audit programs to test the efficiency in all aspects of control.
FINANCIAL PLANNING & ANAYLSIS:
Performed analysis of financial operations on variances between actual & budgeted performance &
evaluated departmental units on financial performance, made recommendations & implemented
i mprovements.
Generated cash f low projections, improved forecasts, t racked revenue & maximized reimbursement for
hospital, outpatient & medical practice services including 10+ areas of medical services.
Coordinated and monitored monthly closing cycle, reporting systems, schedules, timetables &
deadlines.
Negotiated, coordinated & monitored managed care contracts & credentialing process.
Prepared annual budget & presented to board of directors.
MANAGEMENT & SUPERVISION:
Directed daily work f low & day-to-day operations.
Supervised department of 20 professionals & clerical employees.
Hired, trained, promoted, disciplined staff, set office policy & procedure & exceeded departmental goals
& objectives.
Coordinated employee relations, benefits, compensation & designed benefits handbook.
Analyzed office routine & designed & implemented procedural changes increasing productivity &
efficiency.
Scheduled & developed business systems including policies & procedures.
Planned & conducted staff, committee & client account meetings.
A DMINISTRATION & COMMUICATION:
Wrote proposals, procedure manual & prepared reports using computer applications.
Gave speeches & made presentations.
Corporate representative at meetings & conferences.
Customer service in person & for heavy volume of telephone calls & mail inquiries.
LAURA A. HASTINGS
EMPLOYMENT H ISTORY :
2007-2009 CUSTOMER SERVICE ASSOCIATE Hudson News Group, Stewart Airport, New Windsor,
NY
2007 IN STORE SUPPORT MERCHANDISING AND PRICING ASSOCIATE Sears, Sebring, FL
2005-2006 TARGET STORE CASH SPECIALIST/STARBUCKS BARISTA/COACH Promoted from
PRESENTATION/MERCHANDISING /SALES ASSOCIATE Target Corporation, Monroe, NY
1999-2001 CHIEF FINANCIAL OFFICER ELC of White Plains/WP Child Day Care Assn., Inc., White
P lains, NY
1999 CUSTOMER SERVICE REPRESENTATIVE Troll Publishing Co., Mahwah, NJ. Promoted from
Data Ent ry Operator.
1998 DIR OF MGND CARE REIMBURSEMENT/CREDENTIAL ING CMI/Advanced Alliance Mgmt
Corp., Jefferson Valley,
NY
1997-1998 MEDICAL PRACTICE ADMIN ISTRATOR/BUSINESS MANAGER North Jersey Hand
Surgery, P.A., Madison, NJ
1995-1997 DIRECTOR OF PHYSICIAN PRACTICES All Med Financial Corp., Rutherford, NJ
P romoted to most recent position.
1994-1995 BENEFITS ASSISTANT Simon & Schuster, formerly Prentice-Hall, Old Tappan, NJ
1991-1994 OUTPATIENT BILL ING MANAGER Rockland County, Pomona, NY Promoted 4 times to
most recent position.
1980-1991 ADMIN ISTRATIVE ASSISTANT IBM, Montvale, NJ
1980 TEACHER Rockleigh Country Day School, Rockleigh, NJ
1979-1980 SR. CREDIT CORRESPONDENT Prentice-Hall, Inc., Old Tappan, NJ
Promoted twice to most recent position.
Also worked as Sales/Cashier while attending school in order to finance my education.
M ICROCOMPUTER EXPERIENCE:
BASIC, UN IX, Windows Vista, Excel, Access, Power Point, MS Word, LOTUS 1-2-3 and Smart Suite,
MS DOS, Word Perfect, 5+ Medical Practice Management Systems Including EL COMP, Medic,
Medical Manager and IDX systems, Monarch, Importing Program, Quick Books Pro, Peachtree
Accounting, Real World, Internet and E-Mail.
PROFESSIONAL AWARDS/ACTIVITIES:
NJ Permanent Teachers Certificate N-8 -1979; Named “Young Careerist” by Rockland Business &
P rofessional Women’s Club-1982; Speaker on NYS Provider Services Panel-1986; Commended for
“outstanding work” by representative of NYS Division; Appointed to Rockland County Special
Commission on Women’s Issues-1988; Completed required college credit hours for CPA Exam-1990;
Rated high on 10+ Civil Service Exams taken -1981-1994; Attended IDX training in Burlington, VT &
Rochester, NY-1995-1996; Management Consultant-1998-Present; Attended Head Start Training in
A tlanta, GA, Las Vegas, NV & Pearl River, NY-1999-2001; Attended Grant Writing & Fund Raising
T raining in NYC-2000-2001; Backroom Certified & Starbucks Advanced Training Certified-2006.
EDUCATION:
Long Island University, Greenvale, NY MBA Degree-1984, Post Master’s studies in Accounting
Fairleigh Dickinson University, Teaneck, NJ & Rockland Community College, Suffern, NY-Completed
1990, Fairleigh Dickinson University, Teaneck, NJ BA Degree Magna cum Laude-1979, Elementary
Education. Member Phi Omega Epsilon Honor Society, Honors List.
CONTINU ING EDUCATION:
Seminars-Image and Communication Skills, Managing Multiple Priorities, The Efficient and
O rganized Supervisor, How to Make Presentations, Assertiveness Training, IDX System, Excel,
Medical Coding, Negotiating Managed Care Contracts, Attended Long Island University Courses with
West Point Professors and Officers, Member of Institute of Management Accountants.
REFERENCES: Furnished upon request.
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