Customer Service Manager

KRISTINA ROGERS

*** * **** ******, *** W ING, M N 55066

PHONE : 651-***-****

K r **********@*******.***

PROF I L E

I am a sincere individual with an outgoing personality. I value organization,

customer service, and helping others. I am a reliable contributor individually as

well as in team settings. My most valuable asset is my ability to connect with

people. I am seeking an opportunity to use my newly acquired Bachelors of Science

i n Psychology degree to begin a new rewarding career.

E M P LOYME NT

L iberty Restaurant and Lounge, Red Wing, MN, 2008 - present

B artender/Server

• Part t ime employment while pursing education.

• Provide energetic customer service in a fast-paced environment

• Closing duties: Run reports, close down drawer, and ensure the restaurant is

perfect to start a new day of business.

• Use of RapidFire software to communicate between departments.

• Use of personality and developed skills (speech, logical thinking, multi-

tasking) to provide optimal service to every customer.

• Also worked for this restaurant part time 1999-2003

Skyline on Pepin Restaurant, Lake City, MN, 2003 - 2005

F loor Manager

• New business development, helped establish business structure, including

books.

• Scheduled, t rained, and managed hostesses, bussers, waitresses, and

bartenders.

• Managed all bookkeeping responsibili ties with QuickBooks Pro.

True North Services, Inc., Burnsville, MN, 2000 – 2003

Office Manager

• New business development, established bookkeeping organization.

• Organized 20-50 construction workers and maintenance technicians,

depending on the season.

• Used MS Office every day.

• Used public relations skills to establish and maintain client relationships.

• Created company li terature (employee manual, forms, and brochures).

• Managed bookkeeping responsibilities with QuickBooks Pro.

• Kept current on human resource laws and practices with monthly teleclasses.

• Attended bid walks and created bids using Excel.

Brigham Group, Red Wing, MN, 1998 – 2000

Administrative Support

• This agency provided me with long term placement at Red Wing Shoe

Company.

• Entered the company performing basic data entry skills.

• In short time, given duties implementing the advertising co-op program.

• Later given the duties of implementing advertising selling programs.

• My managers found that I have strong number skills. This sparked my move

to the Accounting department where I was the department manager’s

assistant. The company was struggling with bugs in a new POS system, and I

spent my t ime finding problems, fixing accounts, and communicating with

t he program wri ters. Additionally, I substituted for department bookkeepers

w hen they were absent.

Dakota’s Communities, Inc., West St. Paul, MN – 1996 – 1998

Advocate for Persons with Disabilities

• Provided direct care to persons with disabilities.

• Became Personal Advocate to two individuals. Assisted family members,

doctors, and program coordinators with making decisions for the individuals.

• Assisted in program writ ing to enhance education and progress for the

i ndividuals.

• Documented daily activities and progress.

ED UCAT ION

University of Phoenix – Online campus

Bachelor of Science in Psychology (2010)

University of Phoenix – Online campus

Associates Degree in Business Management (2008)

R EFERENCES

Available upon request.

Contact this candidate